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Bri

OwnerRez Team Member
Joined March 2022
220 posts
Topic

General Help and Questions » Formatting paragraphs on email templates

Hi Christina, Hm. Odd that clearing the formatting isn't doing the trick for you. Try holding shift + enter to insert those spaces and see if that works, please. It may be something about the…

(Posted Jul 3, 2024 3:51 PM)

Feature Requests » Levels of Team Access Permissions

Can read-only users send messages? I have been operating multiple PMS because I can't move away from my non-OR platform without messaging access for team members. I can't give full access to my emplo…

(Posted Jul 3, 2024 12:50 PM)

General Help and Questions » Getting all guests to sign rental agreement

Hi Chelsea, Great question! You could accomplish this by using the e-Signature dropdown provided on the Legal tab within each booking. Just click into the Legal tab, click into the dropdown, …

(Posted Jul 2, 2024 11:40 AM)

Template/Design Share » Email Marketing - Separate Contacts for each Property

Hey Janet, Sounds like an export of the Bookings List View may accomplish what you're after here. To do this, go to the Bookings tab in the OwnerRez menu bar, then select List on the far righ…

(Posted Jul 2, 2024 11:19 AM)

General Help and Questions » Bit of a complicated one 90 day + stays

Hey James, You can use Seasons to set minimum nights for specific date ranges, and those Seasonal rules will override your property level rules. You'll find this support content helpful: http…

(Posted Jul 1, 2024 5:00 PM)

Feature Requests » Allow triggers to go after 11pm

Hi Alison, I believe what you're describing here is are Trigger retry cutoff times, yes? If so, you'll find this article helpful: https://www.ownerrez.com/support/articles/triggers-setup-conf…

(Posted Jun 28, 2024 4:00 PM)

General Help and Questions » slug adding numbers to the end

Hi Elizabeth! What you are referring to is called "Broken link protection". It enables OwnerRez to ensure that requests get routed to the correct page even if you change the path for that page. …

(Posted Jun 28, 2024 3:07 PM)

Introduce Yourself! » Lilly

Hi Lilly, Welcome to OwnerRez! We're glad to have you as part of the community. I see a generated Owner Statement for another date that includes this booking, and shows up as paid in full. Di…

(Posted Jun 28, 2024 12:41 PM)

Feature Requests » Request a sync with PriceLabs immediately after OR records a new booking

Hey Nat, Thanks for that request! Perhaps other OwnerRez users would find this helpful and upvote your idea as well! Did you know that you don't have to wait for that automated sync from Pric…

(Posted Jun 27, 2024 11:43 AM)

General Help and Questions » {BUFIXUP} field code - How to keep the weblink from getting scrubbed in the channel message (specifically booking.com)

Hey Brian, We have a blurb on that topic here: https://www.ownerrez.com/support/articles/channel-management-api-integrations-bookingcom-common-issues-questions#bdc-links (/support/articles/ch…

(Posted Jun 27, 2024 11:11 AM)

General Help and Questions » Trigger forecast not accurate

Hi Renee, You should be able to click into the Template and corresponding Trigger from the columns in the Trigger Forecast. Can you take a look at those, as well as any bookings in question, and …

(Posted Jun 21, 2024 5:20 PM)

General Help and Questions » Rental Agreements: Best way to handle changes to post-booking (signed) RAs?

That's a great question! What you might consider here is having a backup Agreement stored in your Settings > Legal Agreements that has a lower priority number set so it is not being sent out in y…

(Posted May 31, 2024 2:51 PM)

Introduce Yourself! » Changeover Restrictions: Individual Occurence?

Hi there! Setting the 4th of July to allow arrivals, and override your property rule of one gap night between bookings, should be able to be accomplished directly on the Spot Rate calendar. S…

(Posted May 21, 2024 10:54 AM)

General Help and Questions » Best report for Occupancy Tax submissions

Hey Tim, Sounds like the Tax Detail Report would serve you better here than the Tax Summary Report: https://app.ownerrez.com/reports/taxdetail You can include bookings with no tax charges…

(Posted May 13, 2024 1:19 PM)

General Help and Questions » Airbnb and Booking.com channel messages

Hey, James! There are three different Channel Template types - Booking, Guest and Inquiry. The Field Codes available for use will depend first on the template type you're selecting: https://u…

(Posted Apr 13, 2024 9:00 AM)

Feature Requests » Rate Calendar View for Hosted Websites

Hi Brooke, Great question! There's a setting on your Availability / Search widget on the website's Home page that controls this. Navigate to Settings > Hosted Websites > select website > click in…

(Posted Apr 9, 2024 11:36 AM)

General Help and Questions » Quickbooks

How do I batch sync past customers when signing up for Quickbooks?  by Loft&MainCabinCo (/forums/users/347429412) – Jan 31, 2024 3:11 PM (UTC) Great question! When you first turn on QuickBo…

(Posted Feb 5, 2024 4:49 PM)

General Help and Questions » Editing the Grace Period on Forms

Hi Becca, I've been hunting around trying to find the verbiage you're describing here, but I'm not coming across it. Could you send us some screenshots of the form you're seeing that wording on a…

(Posted Jan 22, 2024 10:05 AM)

Template/Design Share » Trigger

Hi Carol, Please write an email to us at help@ownerrez.com that includes the ORB# for the booking that did not receive that trigger when you'd expected it to, as well as the URL for the trigger i…

(Posted Jan 18, 2024 12:43 PM)

General Help and Questions » Who is using Clearing?

Seriously, want to know! My processor is Lynnbrook and I learned after Demo today that Lynnbrook does not integrate at this time with Clearing! These are two very important companies who focus on vac…

(Posted Dec 28, 2023 12:53 PM)