Leaving Hostaway because of their booking fee?

Allow triggers to go after 11pm

Status: Requested 1 Vote
Alison C
Jun 28, 2024 1:51 AM
Joined Apr, 2023 6 posts

Is it possible to take the restriction of 11pm cut off for triggers?

I have a client that gets last minute bookings up unitl midnight on day of arrival, and we are unable to get triggers to send after they have signed rental agreement after around 10.45 pm - it takes around 10 - 15 mins before the trigger attempts to fire, and then it gets stopped by the 11pm cut off, so they do not receive check in instructions.

Thanks!

 

Bri
Jun 28, 2024 4:00 PM
OR Team Member Joined Mar, 2022 110 posts

Hi Alison,

I believe what you're describing here is are Trigger retry cutoff times, yes? If so, you'll find this article helpful:

https://www.ownerrez.com/support/articles/triggers-setup-configuration#retry