Leaving Hostaway because of their booking fee?

Editing the Grace Period on Forms

Becca B
Jan 21, 2024 10:37 PM
Joined Jan, 2023 14 posts

Can you edit the Grace Period in the Payment Form? The Grace Period shows up on both the Payment form and the Security Deposit form. See below for what is autofilled. This Grace Period statement isn't true for my business, so I want to change it. The phrase "Please contact us and let us know so that your booking isn't cancelled" doesn't make sense after explaining a due date, and then further explaining it is your responsibility to have the deposit by the due date.

"The security deposit for this booking is due by Aug 21, 2024.  If it is not received by then, your booking may be canceled.  If you think your security deposit may not get to us in time, please contact us and let us know so that your booking isn't canceled.  It it your responsibility to make sure that we have received security deposit by the due date which includes any time that it takes for the check to clear with our bank."

Bri
Jan 22, 2024 10:05 AM
OR Team Member Joined Mar, 2022 110 posts

Hi Becca,

I've been hunting around trying to find the verbiage you're describing here, but I'm not coming across it. Could you send us some screenshots of the form you're seeing that wording on and send it to us in an email to help@ownerrez.com? We'll gladly take another look for you.

Becca B
Jan 22, 2024 10:54 AM
Joined Jan, 2023 14 posts

I just sent an email, please take a look as soon as possible. You will also see the autofilled grace period statement contains grammatical errors that need to be addressed.