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Hi!
We'd like to take a look at that import spreadsheet for you. Please send us an email at help@ownerrez.com with a subject line "BOOKING IMPORT ERRORS", and attach that spreadsheet for us along…
(Posted Oct 2, 2023 1:42 PM)
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Oct 2, 2023 1:42 PM |
General Help and Questions » Kwikset Halo
Hi Daniel,
Have you taken a look at our available Door Lock integration partners?
https://www.ownerrez.com/integrations#DoorLocks
We'd recommend researching these partners to find out who…
(Posted Sep 27, 2023 11:23 AM)
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Sep 27, 2023 11:23 AM |
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Hi Mike,
While we don't have a guest-facing app in OwnerRez itself, I believe some of our Guest Communication integration partners may have what you're looking for.
You can explore those avai…
(Posted Sep 26, 2023 9:18 AM)
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Sep 26, 2023 9:18 AM |
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Hello,
Please write in to our helpdesk with your specific examples.
help@ownerrez.com
We'll gladly take a look and see how to get that cleaned up for you!
(Posted Sep 26, 2023 9:01 AM)
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Sep 26, 2023 9:01 AM |
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Hi Kathleen,
Sometimes, the API syncs do take a few minutes to update. Availability changes are sent to Airbnb in near real time, but those API syncs are placed into a queue that Airbnb works thr…
(Posted Sep 13, 2023 8:39 AM)
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Sep 13, 2023 8:39 AM |
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Hi Kim,
Have you checked recent bookings for that specific property since having swapped that lock out in the integration to see if the codes are being generated from the new eRentalLock ID you'v…
(Posted Sep 12, 2023 9:36 AM)
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Sep 12, 2023 9:36 AM |
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Hello!
Yes, you can just copy / paste your channel Templates into an email Template, and then set your corresponding Triggers.
Here's more info on creating email Templates - https://www.owner…
(Posted Sep 11, 2023 2:47 PM)
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Sep 11, 2023 2:47 PM |
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Great questions!
When you API connect to Vrbo, those imported channel iCals automatically fall off. The API is now handling your availability.
Pre-API bookings for Vrbo are still managed by t…
(Posted Sep 9, 2023 9:32 AM)
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Sep 9, 2023 9:32 AM |
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This can actually be accomplished by embedding a third party widget into your Hosted Website's Home page!
Our WebAssist team has done this firsthand. If you'd like more information on WebAssist s…
(Posted Aug 10, 2023 12:56 PM)
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Aug 10, 2023 12:56 PM |
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Hi, Sonia!
I took a look at your Vrbo listings, and they do appear to be cutting off through the middle of the second line under each photo, and not displaying in full.
That is very odd! It d…
(Posted Aug 9, 2023 9:52 AM)
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Aug 9, 2023 9:52 AM |
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Hi Rachel!
Vrbo onboards all new API connections on a Pay Per Booking plan. If you were on an annual subscription plan prior to connecting, it seems that often, the system is smart and properties…
(Posted Aug 2, 2023 7:28 AM)
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Aug 2, 2023 7:28 AM |
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Hi Jason,
You can do that!
There is a box to check within each surcharge to categorize this as a 'rent' line item.
https://uc.orez.io/w/files/e9ff62866d9345e5acdb31adf47e4849
Then, y…
(Posted Jul 28, 2023 9:17 AM)
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Jul 28, 2023 9:17 AM |
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Hi!
You can jump to the Feature Request forum every time by using this link - https://www.ownerrez.com/forums/requests
(Posted Jul 25, 2023 12:25 PM)
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Jul 25, 2023 12:25 PM |
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Hi James!
If you're sending the {BUFIXUP} via a channel template, as well as an email template, the guest can click on the link in each correspondence. That typically wouldn't allow for them to s…
(Posted Jun 30, 2023 3:30 PM)
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Jun 30, 2023 3:30 PM |
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Hi, everyone!
OwnerRez can't set multiple payments up for you automatically. However, you can schedule them yourself, manually.
Here's how to go about that - https://www.ownerrez.com/support/arti…
(Posted Jun 28, 2023 7:45 PM)
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Jun 28, 2023 7:45 PM |
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Hi Roanne,
There is a System Message that will notify the guest of a second payment due if there is no credit card on file for the payment to be collected automatically.
If you'd like to, you can…
(Posted Jun 20, 2023 10:56 AM)
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Jun 20, 2023 10:56 AM |
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Hi Tasha,
Great news! A few months back, we released Team Access for all users at no additional cost - you no longer need to pay for the PM Premium Feature!
You can read more about Team Acces…
(Posted Jun 7, 2023 4:22 PM)
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Jun 7, 2023 4:22 PM |
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Hi Brenda,
You can set specific dates within discount Booking Fields criteria:
https://ownerrez.zendesk.com/attachments/token/rElKoNl5tMaVMiKQi5ebaEffT/?name=image.png
Another way to go …
(Posted Jun 2, 2023 1:54 PM)
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Jun 2, 2023 1:54 PM |
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Hi Scott,
To the best of our knowledge, Google will only allow for native reviews to be displayed. I found a Google Community thread that touches on this topic, which you can view here (https://…
(Posted May 30, 2023 11:29 AM)
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May 30, 2023 11:29 AM |
