"Someone is typing" to avoid duplicate replies in unified inbox

Sometimes 2 of us will be monitoring the unified inbox and begin typing close to the same time and not see that the other person already replied to the inquiry at hand and wind up with two responses instead of one. Yes it takes a narrow time window for this to occur, but it happens. It would be super nice if we had something closer to a live chat indicator so that we could know another user on the account was actively typing in the chat. Just a little text that said "Username is typing" like you see in most common chat applications. That would help us know when to back off a communication because another user is handling the communication. It should be pretty simple and would help address that problematic scenario listed above.

Hey Ozark Stays,

Good news here -- we plan on implementing a feature such as this, and it's being worked on behind the scenes as we speak! It's not quite in development yet, but the design team is actively working on it to get it ready to move to the next phase.

Thanks so much for submitting this request!