Feature Requests

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I'd like to be able to use different agreements based on the number of nights on the reservation. For example, if it's a 2 night stay, then agreement X would automatically apply. If it's a 60 night stay, then agreement Y would apply. 

Lynnbrook Group (one of OR's 2 recommended partners for payment processing) offers mobile wallet for payment. However because OR does not support mobile wallets, this offering is not available to us as OR users. 

PLEASE add this capability so that your recommended payment processor can be utilized to its fullest.

Lynnbrook Group (one of OR's 2 recommended partners for payment processing) offers mobile wallet for payment. However because OR does not support mobile wallets, this offering is not available to us as OR users. 

PLEASE add this capability so that your recommended payment processor can be utilized to its fullest.

Anyone who lists on multiple channels is aware of the nuances between how discounts work with airbnb, vrbo, and direct

I have worked around this but the result is multiple discount definitions that often do the same thing.

To make this task easier I know I would benefit from the following 2 upgrades to defining discounts.

#1 ability to export, make modifications to exported data, and import new discount information back in

#2 ability to have discounts remain dormaint (ACTIVE FLAG SET TO "No") 

     - and allow triggers to activate and/or deactivate discounts based on the date, season, or even possibly the value of a TAG

I would think for those of us using Authorize.NET this should be a pretty simple add on for OwnerRez.

https://support.authorize.net/knowledgebase/Knowledgearticle/?code=000001505

We would just need a little integration work.

It is my understanding ApplePay is preferred by most consumers AND it helps hosts better in deterring chargebacks.

I'd love to use my custom fields in my guest instructions. Thanks!

Tags should be able to used on reporting as well. For example, I have the need to use my 'partner property' tag on management commission reports so that i can only include those properties in specialized reports. I can see this useful for many other scenarios as well. Since tags are now available and a growing feature, it should be able to be leveraged in all modules and through out the entire UI experience. 

Here's a few examples but there's probably a lot more.

Some examples:

1) Unified inbox: You have to click the filter button to drop it down, then click again to filter.

2) Within the message: You have to click to show the date/time stamp.

3) On the booking page, why are there tabs for charges, transactions, legal, etc etc? Is there a reason this can't all be on the same page without having to click all over the place?

All of this seems super unnecessary and easy to fix, so there must be a reason? 

Hi Ken I just got off the phone with Expedia and have disconnected any old connections on our Expedia listing which was from our old Property management company. We presently have a API connection to VRBO thru Owner Rez how do I add the Expedia connection under my VRBO connection. Will it then update pictures and description?

I currently send messages that are repetitive to create upsells. currently my triggers are:

1. when booking is created

2. 7 days out

3. 2 days out

4. night before departure

It would be great to have a condition that allows you to "stack triggers" for example:

A guest books 3 days in advance. Currently they get trigger 1 and 2 as soon as the RA is signed. It would be nice to have it so trigger 2 won't run until x hours after trigger 1 has run. Or, a condition that trigger 1 will only run if arrival is greater than 7 days from booking date.

Maybe there is a way to do this already?

You are not alone... it took me over 18 months to resolve a payment issue with them... I eventually had to stop paying commissions for that property and told them that I will not pay until they resolve the issue with thinking humans (as I was in the endless loop you are in - they are either using AI or offshore people that don't read or understand the thread). They eventually shut off my property and threatened legal action to which I replied - I welcome legal to review the situation. They eventually corrected it and put the property back online. I have empathy for you... but it takes drastic measures to resolve payment issues.

I have switched to Booking.com payments and it is much, much better. It takes time to get approved but I think it is the only way to work with Booking. It also eliminated all the fraudulent credit cards. I have only had Fraud with Booking.com

Ken since Expedia and VRBO are related and we don't have a API connection to Expedia. Is there a way to link Expedia Calendar from OR and pull info about our property and description, either from VRBO or Owner Rez to Expedia? 

+1 for this

Also, can OR please comment on the Infant count that AirBnB collects if it is available to the API and if not if this is the reason why it has not been implemented in OR

Irrespective, this would be a great addition to have in OR data, even if we have to add it manually after we find out. It will really help manage guest limits and charges for extra guests.

I realize that this small change touches a lot of pieces in the system - AirBnB integration, max guest calcs and rules for sending max guests to different platforms as they all have a different approach but it would be extremely helpful.

It would be great to get an update from OR on this request and its challenges.

PS the UI should define infants as "Under 2" like AirBnB and the airlines

I have a similar issue that this or a similar solution might work for...However, I use PriceLabs to handle pricing so that may be a nonstarter here, depending on how this stuff feeds to the different channels (especially Airbnb). 

I am trying to prohibit check in/out on Saturdays...my new cleaner wants one day off per week...Plus I'd prefer if guests didn't split my weekends.

This seemed simple enough until I made that change in Pricelabs and the result was that Airbnb blocked off all Saturdays on my calendar. So I had to delete the setting. 

Can I restrict check in/out only on Saturdays in OwnerRez and, if so, would that interfere somehow with the Pricelabs integration and/or cause the same issue with Airbnb/Vrbo?

Thanks

Also, it would be nice to restrict a discount code to be used only once. Not sure if that is possible now.

A limit on how many times that discount code works would be great as well. I would love to set up a single use code to send to people and run promotions with. 

It would be nice if owners had the option to show how much availability is available. A simple box that states how many nights to show for each would be great. For example an owner could select to show 5 days before arrival and 2 days after departure.  

Currently we have trigger to send Gap upsell email based on gap before arrival and gap after departure.
However the BADJOPEN shows both the arrival and departure gaps.

I want the ability to send arrival date gap first, based on how the availability close to the departure I want to send the departure gap, not both at the same time in the content.
I hope we can get this feature. 

Also, like its said in another request, the language used for {BADJOPEN} can be better.

Hi Jenny,

I believe Zapier would allow you to accomplish this. More info on that integration here:

https://zapier.com/apps/ownerrez/integrations

You may also be able to export your contacts from OR and import that to Google periodically. While that's a bit more labor intensive, it should be doable.

https://app.ownerrez.com/guests

Since Rapportive is no longer around, I'm going to close this thread out. If neither of the suggestions outlined above meet your needs, feel free to create a new Feature Request with your own suggestion!

Hi Danielle,

You can create a Season that encompasses the dates you're looking for, and then adjust arrival and departure for those dates within said Season. For example, here I've made a Christmas Season that is recurring only on 12/25 every year.

I can then create arrival and / or departure restrictions for that date within the same season.

On the Rates Calendar, you'll see that restriction applied.

Seems nearly all of our BDC bookings have invalid cards on them and we have to send them the OR form to complete.   I have repeatedly asked they send CVV and ZIP CODE and have been told they will make the change but I don't think it happens... we just deal with the issue knowing that the card will fail and then we send them the link to give us the information directly instead of going through BDCs card update which does nothing since it is the same as the first time they provided the card to BDC.

Did this make it yet Shawn?

Looks like an integration with GOOGLE contacts was talked about in 2012 - any updates?  I'd still like to see contact info pop up when my guests call

After all these years, never noticed that the arrival and departure times are not displayed on the Overview screen.

We have gotten aggressive in selling early-arrival and late-checkout to our guests, with the help of the of OR "adjacent night" feature. And I know the red-marker is on the calendar, but this is info we really need on our overview screen. 

Can you please add it there?

Would be best to always have it, but even "Custom Arrival: XX:XX" and/or "Custom Departure: XX:XX" somewhere on it would be helpful.

Hello,

has a function like this been implemented yet?

Thanks,

Danielle

Currently we have to do this manually to get an accurate report. We need this so that our monthly state and county taxes will be accurate each month.

I prorate not only my taxes, but cleaning expenses as well and would def vote for this feature. Would be helpful to also be able to pro-rate the PM Expense report so everything matches up.

Cheryl

Yes, OR has it on their docket, but no timeframe yet. Here's one thread about it, I'm sure there's more: https://www.ownerrez.com/forums/requests/add-a-guest-login-portal-for-guests-to-view-their-reservation-details-folio-checkinout-dates-party-size-billing-etc

If OR is going to do this I hope they do afocus group or something to solicit feedback on feature functionality.  Would love to participate and provide insight.  Form re-design is not a guest portal.