Add a 3rd guest type for Infants (beyond Adult/Child)

Status: Requested 11 Votes
Coleman Lake
Apr 24, 2023 7:14 PM
Joined Mar, 2023 9 posts

Today the system supports Adult and Child guests.  We have 3 rate tiers: Adult, Child and Infant.  

Feature Request: Add Infant as a guest type (or a user-definable guest type) and allow me to create a different surcharge/add-on for that guest type.  Pets is an example that works -- I'd be happy if I could just change the name from Pets to Infants.

Ventura County V
Apr 25, 2023 2:13 AM
Joined Mar, 2022 122 posts

Yes, this would be good.  It should also be a tag in the message system.  Right now if a guest books with an infant, the infant does not show on any confirmation emails, which has lead to some confusion.

Annie N
Nov 11, 2023 3:13 AM
Joined Aug, 2023 7 posts

Yes I am also having same problem where infants are not being included in any confirmations emails from airbnb bookings leading to confusion. 

Is there a Field that picks up the airbnb infant count?

Caleb M
Nov 15, 2023 1:10 PM
OR Team Member Joined Mar, 2022 174 posts

Hi Annie,

For Airbnb we have a small article here you may find helpful, https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#age-limit

~Caleb

CK Austin Rental
Oct 3, 2024 4:07 PM
Joined Mar, 2023 2 posts

We would love the ability to bring the Airbnb infant count over to Ownerrez so we could build triggers off of this. Infants often require special considerations such as pack&play, crib, sound machines, toys, crib sheets etc. This is something we want to automate a message to send to guests asking if they need anything special at the property or set up at their arrival. It's easy to miss these infants and get a surprise when they arrive at 10pm and need a special setup we hadn't clarified prior. This would be visible in the guest count as adult/child/infant/pet as well as a criteria for triggers we can select on. Thanks