Leaving Hostaway because of their booking fee?

Cheryl R.

Joined January 2018
21 posts
Topic

General Help and Questions » monthly statements

Started work on my monthly statements this morning and my column for "cleaning fees in period" is showing $0.00 for all 4 bookings. Tried a couple of different owners and  and different views with sa…

(Posted Aug 26, 2024 3:06 PM)

General Help and Questions » Add Open Edge to auto import of deposits

Any chance of adding more credit card processors like Open Edge to automatically import deposits so I can use the Deposits feature? Currently you only have Stripe and Lynbrooke. Thanks!

(Posted Mar 6, 2024 7:18 PM)

Feature Requests » Year End Statement for PM

Any update on this?   PM and Accounting work are continuing at full speed.  I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners…

(Posted Dec 11, 2022 7:00 PM)

Feature Requests » Year end statements

Any update on when the new year end statements for PM's/owners will be available?

(Posted Dec 6, 2022 7:35 PM)

Introduce Yourself! » Quote email to guest is not attaching the quote

Figured it out....

(Posted Nov 24, 2022 12:31 PM)

Introduce Yourself! » Quote email to guest is not attaching the quote

Help! I was notified by two prospective guests this morning that the quote email that I sent does not have the quote attached. I have tried resending the quote and even completely redoing the quote a…

(Posted Nov 24, 2022 11:50 AM)

General Help and Questions » Owner Statement- booking needs to be split between old owner and new owner

Help! I have a booking for October 2-6. This condo sold and closed on 10/5 meaning the old owner is due rents for October 2-4 and the new owner is due rents for 10/5 with the 6th being the check out …

(Posted Oct 27, 2022 3:34 PM)

Feature Requests » Cancellation Policy: Refund X% is calculated on full amount for stay- rather than amount "paid to date"

I am having this same problem as well.

(Posted Jan 18, 2022 6:54 PM)

Feature Requests » Number of nights column for Owner statements

Hi All- is their an easy fix to add a "number of nights" column to the custom owner monthly statements? I know the arrival and departure dates are on the monthly statements, but several of my owners …

(Posted Dec 27, 2021 12:07 PM)

Feature Requests » Number of nights column for Owner statements

Hi All- is their an easy fix to add a "number of nights" column to the custom owner monthly statements? I know the arrival and departure dates are on the monthly statements, but several of my owners …

(Posted Dec 27, 2021 12:07 PM)

General Help and Questions » Dates Tab

Guest needs to add a couple of nights to his reservation and I seem to have "lost" my Dates Tab and can't figure out how to do it. I thought the dates tab was on the top somewhere between overview, i…

(Posted Aug 28, 2020 4:32 PM)

Feature Requests » Ribbon feature

I agree. This would be an excellent feature to have vs a paper report. I have about 35+ properties and it all check outs unfortunately are not created equal :) I do not always do my cleanings on th…

(Posted Feb 9, 2020 2:18 PM)

General Help and Questions » Ribbon calendar still coming up as October

https://app.ownerrez.com/bookings#month:10/year:2019 Yes, I see now where the month is included in it. How do I switch it to November. Never had to do that before. It always did it automatically.

(Posted Nov 6, 2019 4:47 PM)

General Help and Questions » Ribbon calendar still coming up as October

Chris- not 100% sure I understand what you are saying, but I checked my bookmarks and don't see anything with an October date in it. Can you tell me where to look for this?

(Posted Nov 6, 2019 7:52 AM)

General Help and Questions » Ribbon calendar still coming up as October

Morning- since November 1, when I log on to Owner Rez, my ribbon calendar is still opening in October instead of November. Not a huge deal, but I would prefer it to open to November. Anyone out there…

(Posted Nov 6, 2019 6:51 AM)

General Help and Questions » printing monthly calendar

Hi - is there a way to print the monthly calendar just to have a hard copy for when you are not at your computer? I saw something about it on the forum but it didn't describe how to print it. Thanks

(Posted Oct 13, 2019 8:32 AM)

General Help and Questions » Receiving Error Message when Updating Charges

Entered a booking this morning for an owner. When I delete the charges for the stay, I am receiving an error message in red. "Error updating charges. Charges have not been saved. Please review the fo…

(Posted Oct 5, 2019 7:20 AM)

Feature Requests » PM Owner Statements

Just wondering how the progress is coming for the new the new PM owner statements allowing us to customize the statement to include which categories we would like to use, and be able to pro-rate the …

(Posted Sep 10, 2019 4:29 PM)

General Help and Questions » HomeAway/VRBO channel bridge payment imports not coming in correctly

For the last three days, when I import payments or security deposit refunds from HomeAway using channel bridge, I either receive "no change" when importing the second payment and/or when I import the…

(Posted Aug 26, 2019 8:03 AM)

Feature Requests » Expenses / Maintenance

This is an excellent idea that I could use as well.

(Posted Jun 28, 2019 9:00 AM)