Feature Requests

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OwnerRez offers an open API that allows any other system to integrate with us.  If you know anyone at Hipcamp or Glamping, please suggest this to them, and ask them to write in to our Helpdesk for assistance and more information.

We've had discussions with Google. but at present they are oriented towards large operations bringing hundreds of properties in each account, rather than a large number of smaller operators with a handful of properties as is more typical of OwnerRez.  They plan to move in that direction, at which point we'll integrate with them.  But right now our large number of clients would swamp their onboarding, and they're not scaled for that.

Oh yea so I'm definitely leaving the link with the legal agreements for sure I'm just kind of wording the email subjects and a few things throughout the email to make it sound more like an online check-in. And am I glad that I've done such thing because I just had to pull out the legal agreement last night to prove as evidence to Capital One that a guest charge from January was not a fraudulent charge and thank god for section 6!!

Be aware that a "check the box" style of form has no legal standing in court, whereas our e-signed rental agreements do comply with the Federal requirements to be accepted as a legally valid and binding contract in the case of a dispute.

https://www.ownerrez.com/support/articles/renter-legal-agreements#legal

OR should consider integration with sendinblue so that we can run marketing campaign on existing and past guests and on subscribers. Sendinblue also allows transcational emails as well as sms.

OR offers sms but sendinblue allows very flexible api and with combination of owner rez token it will be awesome.

REQUEST - create short code {BNRENT}

Example

3/2/2022   $199
3/3/2022   $228
3/4/2022   $246

WHY - Visibility into the nightly rent is periodically useful, particularly when attempting to reimburse a guest who cancelled where some nights were rebooked. 

DETAILS

It would be preferable to capture the per night rent in the booking, but I imagine that hasn't been done because it's difficult, so maybe doing it as a short code wouldn't be easier. Using the short code would let owners like me include the nightly rent rate in an automated email to themselves so there is a record.  Especially now that I have adopted dynamic pricing it's a curiosity to know what rate the nights actually booked at, and currently the only way to discover is to (quickly) inspect the spot rates. 

I was told by pricelabs that they never change the nightly rate once booked but I haven't seen that be the case in practice.

I have so many airbnb guests call me concerned about the legal agreement email.  What if it were fashioned more like an online check in? Where they fill out basic contact info and maybe vehicle type along with whatever else and then check a box that consents to terms...

I think it would be more inviting, less threatening and in turn gain more contact info about the airbnb guests. 

UPDATE: I have implemented my own form of this with he language i use on my email template. And so far total success. I'm gathering guests contact info almost every time now and no more worries from the guests. I plan to add more elements but for now the basic email subject saying "online check in" is a win!

100% agree. Actually thinking of ditching owner Rez if this doesn’t happen very soon

A growing number of users have STRs that fall into the 'glamping category'. Main stream glamp OTAs have popped up; the two biggest players being Hipcamp and Glamping Hub. I have assisted a number of OwnerRez users with their setup that have this exact need but are limited to iCal currently. There are already other PMS systems with API connection to Glamping Hub while Hipcamp seems to be iCal only at the moment.

So I would like to appeal to the forward looking nature of our developers and make OwnerRez continue to be the most robust PMS out there!

Unfortunately, at present, no, this is not possible.  If you are using tags to denote when optional add-ons have or have not been purchased, then you can use those as criteria on your triggers to send or not send a reminder - but the actual purchasing requires manual changes to the charges by you.

My clients really way this! I have some that would join and add their listing to the site if they could still control their rates themselves. Hope this happens.

Is there a way to send an email to a guest prior to their stay to remind them about optional add ons, like pool heat and beach service that includes a link to purchase? I have a template email but I would like a place for them to click to add these services and pay right there. 

I often take a look at the booking summary reports and how we are doing over past years.  I would love to have the option to see in percentages where we are at.  Is this something that could be looked at by chance.  Thanks.

Not really, because it's not necessary here - OwnerRez already offers an open API, that anyone can use to connect to us:

https://www.ownerrez.com/support/articles/api-overview

You should write in to your.rentals with the above information, and ask them to do that.  :-)

Is this the right place to ask for this?

Why would you? counter intuitive. They pay substantial service fee to vrbo. They could just google your property and book direct without the service fee- that would be their discount. Personally I never discount on the OTA. in fact, I mark my rates up./ 

I agree 100% we have seen more traffic via Google Search and Vikings directly with our company via Google than any other sites and would love to see the direct connect API through OwnerRez! 
Hoping this is in the near future for OwnerRez! 

And another checkbox that indicates the owner IS NOT going to clean and the PM will need to schedule a cleaning.

Optional works, but for Australia 🇦🇺 and other large countries where most of your customers are located it would make sense! 😊 

That sounds like a good idea, but, what if you are in a small country and most of your guests come from somewhere else?  E.g. Luxembourg or Monaco?  It wouldn't do any good to put your country at the top of the list, it would just confuse people.

But, perhaps it might be an optional selection.

How about being able to select the default (selected) country as a setting under Culture? This way the entire world will be happy! 

Hi Tim - have you tried the Line Item Pivot report? It's one of my favs and might just have all that you're looking for. Make sure to keep 'Merge similar charges' unchecked to get more of what you're looking for. -Shawn

Could we please have additional criteria so that these are displayed subject to Listing sites?

Thank you.

It would be nice able to link messages directly into a What's App business account A cheap alternative to sms messages.

Currently the logo on custom website and booking pages is hard-coded to link to the top level of the hosted domain. We use the OR website as a subdomain (bookings.lafayetteflats.com)  and would love to have the logo link back to our main webpage in the parent domain (lafayetteflats.com). Seems like an easy option to add and we would appreciate it!

I love your product, but your reporting leaves much to be desired.

The Detail Bookings report has a column for Rent, but not one for Surcharges or Total Taxes.  Therefore, it's impossible to know how much of the booking is yours and how much is going to the government. This makes it useless for looking at profit. Also, there is no column for Listing site fees or Credit card processing fees.

In order to see how much is going into my pocket, I need to run a Tax Detail report. The problem with THIS report is there is no Total Tax column. The individual taxes are shown, but no total. Therefore, I have to export the data into Excel and do my own calculation.  Even worse, the columns are unpredictable, meaning there is a column for every tax type you have created. But when you run it for a different period that might have had different taxes for those bookings, you get different columns. Therefore, I have to create custom formulas every time. I can't even paste the data into a template because I can't be sure what tax columns will be present.  And because this report does not have the other columns that the Detail Report has, it cannot be used on its own. So, you need to run both reports.

It's such a hassle that I don't even use the OR reports, although I really want to.

What I need is a "Kitchen Sink" report with everything on it (but without the unpredictable tax types).  Then when I export to Excel I can pick and choose what data I want to look at, manipulate, create charts, etc.

It would be useful to have custom fields that can be set based on which platform they booked through.

There are many sites i advertise with that are not API connected yet we have little or no control over the definition of the cancellation policy.

For example:

Cancelling conditions

In case a rental contract is cancelled, the following cancelling fees are due:

• Up to the 90th day before arrival day: 30% (down payment).
• From 60th day to the 28th day before the arrival day: 60%.
• From 28th day to the 7th day before the arrival day: 90%.
• From the 7th day or later: 100%.

I, therefore, create a custom cancellation policy to match that listing site.  Owner Rez can do this to an extent up to 3 levels but needs an additional level to accommodate

the policy I am trying to create below. In this example, I can't add the criteria From the 7th day or later 100% because a maximum of 3 options can be added it would need 4.

 Part 2 of this would be to allocate a cancellation policy automatically to a booking based on the listing site it came from. Currently, you can do this manually in the rules for a booking but to link it would be better. Rental agreements can currently be linked to a listing site so also should cancellation policies work in the same way.

Hi Pam!

In the top right corner of the Triggers page, there is a Forecast button that shows Triggers' statuses based on arrival and departure and you can filter by various items. That should get you what you're looking for.

-Shawn

When looking at a guest booking, go to Messages, under Automated Messages, there is a section called "Time-Based Automatic Messages (sent by triggers at a certain time)". I would like the ability to sort the trigger emails under this by time (eg. 20 days before checkin, 7 days before checkin, 1 day before checkin, day of checkin, day of checkout, 7 days after checkout) or title so that I can easily see which emails should have gone out, and what are the upcoming emails, then I can quickly see whether the status of the email matches what should have or will happen.