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Mike - you can go into this guest's booking and click the "email to guest" button and then select whichever template you wanted to send. I do this all the time for guests who can't find my email with…
(Posted Feb 26, 2023 11:40 AM)
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Feb 26, 2023 11:40 AM |
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Please share thanks to the team for abandoning their holiday to get the problems fixed!
(Posted Dec 27, 2022 10:04 AM)
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Dec 27, 2022 10:04 AM |
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REQUEST - create short code {BNRENT}
{BTRENT} Total Rent The total amount of the booking rent charges and surcharges included as rent
{BNRENT} Nightly Rent The per night amount of t…
(Posted Mar 1, 2022 9:16 AM)
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Mar 1, 2022 9:16 AM |
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I was advised last year that the reason my emails were not being read was due to being @gmail.com. Changed everything up, bought new domain, and the problem is still bad. 20-30% guests contact a few …
(Posted Jan 19, 2022 1:01 PM)
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Jan 19, 2022 1:01 PM |
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Would be nice if I could send an automated email to guests with a button asking for them to confirm a question, and have that response be stored as a trigger criteria condition.
Example Email to …
(Posted Jan 13, 2022 10:12 AM)
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Jan 13, 2022 10:12 AM |
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I don't really understand the original request? My guests get sent a rental form for all manual bookings regardless of how they arrive. Having a signed rental agreement is essential. All my automatio…
(Posted Dec 30, 2021 12:52 PM)
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Dec 30, 2021 12:52 PM |
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When making a manual booking there is currently no option to turn on the same kind of email automation used for regular bookings through API or quotes. Would be nice to have these as an option for ma…
(Posted Dec 17, 2021 9:02 AM)
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Dec 17, 2021 9:02 AM |
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System generated emails come from help@ownerreservations.com which makes them difficult to sort out from communications with the help desk. Would be nice if there were a setting that for new users co…
(Posted Dec 17, 2021 8:59 AM)
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Dec 17, 2021 8:59 AM |
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I find the rate calendar to be excellent at managing spot rates, so in the spirit of no good deed going unpunished I would love a feature to make rate adjustments by dollar amount or percentage.
Use…
(Posted Jun 10, 2021 9:15 AM)
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Jun 10, 2021 9:15 AM |
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Bumping this, I just got another guest who never read any emails and is literally 20 mins from my unit.
Out of curiosity I searched email history for my welcome email and it shows 8 out of 25 never…
(Posted Feb 26, 2021 11:17 PM)
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Feb 26, 2021 11:17 PM |
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[quote=Ken T]I'm not completely clear which rules you think should be mentioned under the taxes?[/quote]
In my OR page at this link: https://app.ownerrez.com/taxes
The table columns are DESCRIPTION…
(Posted Sep 14, 2020 1:00 PM)
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Sep 14, 2020 1:00 PM |
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The tax rules page here: https://app.ownerrez.com/taxes doesn't show which rules are excluded based on listing site.
THere is tons of room to add that and seeing it at a glance would save lots of a…
(Posted Sep 14, 2020 12:13 PM)
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Sep 14, 2020 12:13 PM |
General Help and Questions » Dates tab
Paul - Is it possible to update the Overview page with the checkin/out times hyperlinked to the Move page?
Even though I *know* from reading recently (and using) the Move button, this morning I forg…
(Posted Sep 4, 2020 11:55 AM)
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Sep 4, 2020 11:55 AM |
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[quote=Ken T]I'm glad it looks that way, but that's an illusion. Airbnb has never sent real email addresses, just the fake proxy one.
We recommend configuring an automatic email template and trigge…
(Posted Jun 30, 2020 6:57 PM)
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Jun 30, 2020 6:57 PM |
General Help and Questions » Website/Domain
[quote=Jamie M]I'm getting our domain through godaddy and plan to create a website on OwnerRez. Do you suggest I get the domain privacy and protection plan for an extra $10 per year or is that not ne…
(Posted Jun 17, 2020 6:15 PM)
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Jun 17, 2020 6:15 PM |
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[quote=Chris L]I've been hesitant to switch away from standard cable because our market sees a high number of retirees and there's a technological barrier to using streaming apps. Not to mention that…
(Posted Jun 4, 2020 9:55 AM)
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Jun 4, 2020 9:55 AM |
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I now see the message pasted below when I try to modify a guests checkin time.
How can I change a checkin time per reservation in Airbnb? They don't seem to have that capability unless it's someho…
(Posted Jun 3, 2020 11:43 PM)
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Jun 3, 2020 11:43 PM |
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[quote=CatP]I am faced with the same problem- have a new Samsung tablet ( may 2020), and I cannot access the chrome extensions. I bought this expensive tablet so I could work remotely. I WAS using a …
(Posted Jun 1, 2020 10:48 PM)
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Jun 1, 2020 10:48 PM |
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Chris/Ken/Paul - can y'all provide specific instructions to us (me ;-)) about how to configure OwnerRez to prevent back to back stays?
In my case I want to have the following:
- Guest books Mon…
(Posted May 30, 2020 2:08 PM)
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May 30, 2020 2:08 PM |
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Congratulations to the team !! Impressive
(Posted May 26, 2020 10:35 AM)
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May 26, 2020 10:35 AM |
