Feature Requests

Sort by

• Newest Reply
• Newest Topic

While there is probably some merit in adding other manual payment types, for the situation you describe I don't think you should use a payment at all. A payment reflects money changing hands via some means, but for rollover such as you describe, the money only changed hands once. Entering multiple payments would confuse the accounting side of things. Unless you are issuing a refund after every stay, that isn't what's truly happening.

I think a better way to represent that specific scenario is with a manual discount. You could apply the discount for those guests that you tag as "deposit rollover". This would clarify that you are not receiving any additional funds, but the guest is paid in full. 

This would be particularly important if you integrate with any accounting software, now or in the future.

You could probably just set this up with your email service. It would certainly be faster than hoping OR implements something like this, especially since OR isn't really designed to monitor and respond to emails outside of inquiries and bookings. Many email services have autoresponders and out of office messaging. Gmail can be setup this way using a third party plugin.

(Note that I am NOT referring to additional payment METHODS, I know there is already a thread for that)

Currently we have the following options:

1. Bank Transfer
2. Cash
3. Check
4. Credit Card Processed Elsewhere
5. Paypal
6. Other

I'm sure I am not alone as an owner/manager who has repeat guests who "rollover" the damage deposit as a down payment for next season. There isn't really a good way to record this currently, and when displaying payment history for a guest the existing categories don't make sense. If you choose "other" it doesn't even list a type it just says "Collected a payment of $500" whereas other payment types will say "Collected a payment of $500 by bank transfer". I use "other" for now, but it really deserves another payment type. Ideally I would like a type of "Deposit rollover", "Deposit Carryover", or "Deposit Carried Forward" or something to that effect. It would even work if, upon choosing "other" there was a description field where we could fill in our own option. This would also allow for people to enter things like "Venmo" or "Zelle". You could then use this description field when displaying payment history: "Collected a payment of $500 from Venmo (or Zelle or deposit rollover).

Yes, you should be able to use the same widgets in WordPress.  But, since WordPress works differently, you likely won't run into the iFrame issue you did with Wix, so, they should work as designed without excessive jumping through hoops.

Actually, yes my current website is on Wix but I'm in the processing of building a new one on Wordpress.

You can see it here (still in development): stardustretreatgroups.com

Will I be able to insert an availability search WITH booking in wordpress? How do I find the widget to do that?

It actually already does work this way.

The reason it isn't for you, is, because you are using Wix, and Wix has put the widget in an iframe which is preventing it from communicating from its fellow widgets.  You may need to talk to Wix to get them to turn it off, but once they do that, the data will be transferred as expected.

https://www.ownerrez.com/support/articles/wix-widgets#iframe

Please reach out to the Helpdesk if you need additional assistance.

Such a great idea! One of my properties is a houseboat with special requirements, like flip a switch on when you shower to drain water from boat or its a step 50 stair climb that Guests must be able to walk. I emphasize this stuff several times in listing and in house rules but so many guests argue they never saw anything about it any of it. With the rules on the agreement they sign, I feel it would give more support for me on my end of the situation and HOPEFULLY give them one more opportunity to see it. 

I know it's a different reason than what you mentioned... but i guess it just goes to show there are multiple benefits to it! 

:)

Omg yesss!!!

You actually can do quite a bit of this using CSS, Property Tags, and our WebAssist service.

https://www.ownerrez.com/support/articles/hosted-website-css-magic

https://www.ownerrez.com/support/articles/tags#assign-property-tag

You are really lacking in one important widget.

Right now, you offer an availability search widget (in which the returned available results simply give a "more details" button to go to that room page) - and a inquiry/book now widget.

It would be SUPER HELPFUL if you could develop an availability search widget - but one that returned an actual BOOK NOW button for the available properties.

This is pretty common across hotels and accommodations. You do a search for your dates, and the rooms that come up, you can click to book it right then and there.

Only being able to send the guest to ANOTHER PAGE and THEN they complete the booking from there is an extra unnecessary step.

Or perhaps your availability search widget could return results that offer both options: A button for "more info" and a button to "book now."

That would be MOST helpful.

I would like to see a little more customization ability in colors and such. The ability to select/input a certain brand color for titles, rooms names on the searches, etc.

Could OR add a feature where a discount code can only be used once per guest? I’d like to start giving out a discount code for folks when they sign up to my email list, but each guest should only be able to use it on one stay.  Thanks!

I would like the ability to offer a percentage discount on ONE night if stay is 3 nights.  So, stay Mon - Wed, with Wed being 50% off.  Not 50% off the Subtotal of rent.

To add a little flexibility, can we add trigger timing to align with a booking's check-in time? In my specific instance I'm looking for my SMS check-in welcome message to be sent one hour before check-in. This works fine as long as there's not an early check-in, in which case it becomes a manual process of remembering if the guest requested early check-in and manually sending my SMS welcome message with access codes. Would be great if we could automate that with a trigger tied to the guest's check-in time we stipulate with their specific booking.

+ 1

We can handle same day turnovers some of the time,  but not all of the time.    We would like to be able to adjust accordingly. 

use tag?

 I've got several triggers that I'd like to set-up that are all similar, except each uses a different tag or slight change in criteria.  I don't believe there's any way to quickly duplicate a trigger or "save as another name", but that would be helpful for a future release.

Thanks!!

I would like to be able to send an automated reply to the guest during specific hours (after hours) for instructions for them to contact the on call service..

We all use reports, in varying degrees, a memorized report drop down would be AWESOME!!!!! Data entry is BORING. Keep up the good work team OR! 

Would like to have an option to shade Fri and Sat as the weekend instead of Sat and Sun. We used Think Reservations for years and that's how their page is set up since Friday and Sat is the peak stay rates. 

Click on the image and it opens up

Hoping if we turn off the alerts for all the random conversations we will still be able to refer back to the feature conversations if needed in the future? 

We have two in the custom fields for the reservation 

Are you able to require the selfie through the registration flow or do you have them send it to you separately?  

We have it on our form and required and people are using their phones to take and send photos. We have not had an issue with any reservations for the last two months. We require a photo ID and a Selfie. People like the selfie part.

Is there a way to make the Photo ID entry "optional" initially so that if someone is booking it on their computer (or don't have their ID nearby) they don't have to enter it right then, but then they get notified immediately afterward (by SMS, Email, & Airbnb Message) that they need to send in their ID as well?  (That way they could complete that part on their phone if preferred, for example).  Then make the check-in instructions based on whether the ID has been submitted?  If so, that might be the best process.  Is it possible to gatekeep check-in instructions until a file has been submitted through that ID request on the form?

Thanks, OR!  So glad to have this tool.  Just trying to finesse it for ease of our guests' use.

Great list!  Couple of great low-hanging fruit ones there, and I know the pet filter and the location consolidation ones are already on our list to do for property searching generally (ie. across all such widgets, not just shared properties).

Thank you, great minds think alike!

Great list!  Couple of great low-hanging fruit ones there, and I know the pet filter and the location consolidation ones are already on our list to do for property searching generally (ie. across all such widgets, not just shared properties).

Oops, I forgot to vote for the feature. Thanks!

I would also be interested in a feature that allows me to trigger an automated follow up on quotes. Thanks!