Triggers

I have a few questions   

1) After a guest supplies their email, why am I often limited to Channel and SMS for a response?  In the example below I would expect 3 options:  email, channel or SMS. 

2) I send a welcome letter to guests at booking.   Since some people book months in advance, I also send that same letter out again 5 days before arrival so that the guest doesn't call me asking the multitude of questions that are all covered in the welcome document that they forgot they were sent 3 months ago.   A same-day booking is subject to receiving duplicate emails.   Is it possible to restrict the trigger such that if there arent 5 days until the stay that trigger is not activated?  

3) I'd like to delay some communications so that the guest doesn't get clobbered with several emails at once.  I send:  a) Request for signature on OR T&C condition form which also captures the guest's direct email, b) A plain text welcome letter, c) A very pretty PDF welcome letter d) a note informing them this is contactless entry and confirm their entry code.  I was sending items after the plain welcome letter with a day or 2 delay; HOWEVER, that doesn't work for same-day bookings.  How can I accelerate the delivery if the arrival is going to happen before a delay would occur?      THIS QUESTION is similar to Question 2 except instead of wanting to cancel an email due to lack of time, I'd like to assure that an email is sent.

thanks

ed

1) After a guest supplies their email, why am I often limited to Channel and SMS for a response?  In the example below I would expect 3 options:  email, channel or SMS. 

Normally OwnerRez is not used to send ad-hoc emails directly to guests - you'd customarily do that from your own email client.  OwnerRez generally sends automatic emails from templates.  We are working towards a unified inbox system that will add more functionality in this area.

2) I send a welcome letter to guests at booking.   Since some people book months in advance, I also send that same letter out again 5 days before arrival so that the guest doesn't call me asking the multitude of questions that are all covered in the welcome document that they forgot they were sent 3 months ago.   A same-day booking is subject to receiving duplicate emails.   Is it possible to restrict the trigger such that if there arent 5 days until the stay that trigger is not activated?  

Sure, you can add that as a condition to the trigger:

3) I'd like to delay some communications so that the guest doesn't get clobbered with several emails at once.  I send:  a) Request for signature on OR T&C condition form which also captures the guest's direct email, b) A plain text welcome letter, c) A very pretty PDF welcome letter d) a note informing them this is contactless entry and confirm their entry code.  I was sending items after the plain welcome letter with a day or 2 delay; HOWEVER, that doesn't work for same-day bookings.  How can I accelerate the delivery if the arrival is going to happen before a delay would occur?      THIS QUESTION is similar to Question 2 except instead of wanting to cancel an email due to lack of time, I'd like to assure that an email is sent.

1. Using the condition similar to what I described above, set your current triggers to not send for last-minute bookings.

2. Set up a separate set of triggers only for last minute bookings, sending the appropriate templates as needed.

Ken,  

Thank you.   That begins to make for a bit of a massive trigger library.  When I have to build separate triggers to schedule delivery of materials for last-minute bookings and those that have booked long in advance, and possibly those falling in the middle.   It would be nice to have more of an "if then else" structure.  However, while not eloquent your solution will work.

thanks again,

ed

Ken,

Regarding question #1 ad-hoc responses.  When i go to email history, OwnerRez shows all forms of communication, email, channel, SMS and even other channels.   when I go to a conversation my options are limited. 

I'd like to pay my channels their finding fees and start to treat guests as my guests and not Booking.com guests as soon as possible.   Thus once provided the email after the renters rental agreement is assigned.  I'd communicate with the guest directly.

I'm anxious to see your upcoming new and improved email support package.