Leaving Hostaway because of their booking fee?

Booking Changes ordered randomly. Request consistancy.

Status: Closed 2 Votes
Ed T
Feb 29, 2024 1:23 PM
Joined Nov, 2023 24 posts

When making a booking change such the past and the modified versions don't line up.  Its confusing.  I believe you did this to provide an easy comparison.    The cleaning surcharge should be at the same position for both cases.  In this case the #2 position.   Same for the taxes that have all assumed diffferent positions.

Caleb M
Mar 4, 2024 5:27 PM
OR Team Member Joined Mar, 2022 174 posts

Hi Ed,

The System uses the "Position" Field for each individual surcharge found in their configurations to determine where to place surcharges. If you'd like the cleaning fee to be first and the management fee 2nd, then you'll want to ensure those fields have a value. This applies to Taxes as well.

Taking a quick glance through your account it looks like you have positions setup correctly for taxes, and the right side from your screenshot matches that order. However it appears for that property the cleaning fee specifically is missing a position value. Entering that value should correct this for future bookings.

~Caleb