HomeToGo (horrible expereince)

Hello all,

I wonder how your experience is with HomeToGo. For us, it was a horrible experience. Extremely low quality guests, bookings with stolen cards, mixed up bookings (although the guest cancelled his booking with us, we were not informed about this). 

We want to be in a variety of platforms competing with Airbnb, Booking.com and VRBO but this is not the way how it should be. 

I have gotten zero bookings from HomeToGo in the two-plus years I've been with them. Very recently I went to my listings on their website and discovered major issues, including advertising my units' prices at two times higher than they are. I emailed a detailed message to them about this, and I got no response. So a week later I resent them the message, and I still got no response. But a few days later I got a notice from a bill collector falsely claiming that I owed HomeToGo money for a booking that never happened. So I forwarded that message to HomeToGo and asked them what was up with that, and they didn't respond to that, either. Pretty mean-spirited and crooked.

Nevertheless, over the years I have signed up with all the platforms that are available through OwnerRez, about ten of them, in addition to Airbnb, Booking.com, and Vrbo, and I have gotten zero bookings from any of them. I honestly don't know how any of them stay in business. I do get bookings from Vrbo, Airbnb, and Booking.com, however. I get the most business from people finding my website in a Google search, then Vrbo, Airbnb and Booking.com, in that order.

Dear Scott,

We sincerely apologize for any inconvenience and frustration you've experienced with HomeToGo, and we appreciate the opportunity to address your concerns.

First and foremost, we want to express our regret that you haven't seen the results you expected over the past two-plus years on our platform. We take your feedback seriously, and we understand the importance of resolving the issues you've brought to our attention.

Regarding the pricing discrepancies and the lack of response to your emails, we want to assure you that this is not the level of service we aim to provide. We did have several pricing issues in the past however those are now fixed.

Furthermore, we want to apologize for the inconvenience you experienced with the billing topic. We would like to investigate your issues and help you out. For this we would need more information which you can provide to us via our Partner Relations E-Mail partnerrelations@hometogo.com.

We value your partnership with HomeToGo, and we are committed to making the necessary changes to ensure a more positive collaboration moving forward.

If you have any further details or specific examples you would like to share, please do not hesitate to reach out to our support team at. We hope that we can do the necessary steps to resolve your issues.

Thank you for your understanding. We look forward to restoring your confidence in HomeToGo and continuing our partnership.

Best regards,

HomeToGo Partner Relations Team
partnerrelations@hometogo.com

I've had 6 bookings come from HomeToGo, That is just over 1% of my bookings, which isn't a lot but assume 3-day average bookings at $250/night and that's $1,500.   The issue I have with HomeToGo is they are not in the States.   Banks don't like to send wires overseas which was how HomeToGo first tried to bill me their commission.  Finally, HomeToGo sent a credit card invoice but it too was out of the States and my bank didn't initially play well with them.     I spent a lot of time trying to get them paid which made me question the 1%.  But now that that issue seems resolved it's been smooth sailing.   

This conversation goes on to talk about the other providers.   I am glad and a bit grateful to support others than the big 3.  Many of you only use 2 channels & they can get upset about a simple thing and shut you down.   We should do all we can to preserve as many options as possible.  Those channels that are overseas should be smart about things and set up offices in the States so that we can avoid international banking issues.