Leaving Hostaway because of their booking fee?

Have a tag automatically change the check-in or check-out time when it's applied

Status: Requested 1 Vote
Leandro M
Oct 24, 2024 10:03 AM
Joined Sep, 2024 5 posts

When we extend a reservation, it does update the date in the electronic lock through RemoteLock. However, when I change the check-in or check-out time for the same day and apply a tag to reflect it in the booking, it doesn’t update the time in RemoteLock—I have to do it manually be it through OwnerRez or Remotelock website.

Is there a way to automate this process? For example, if a booking with a checkout time of 10:00 AM is changed to 1:00 PM on the same day, is it possible to automatically update the time in the electronic lock by applying the "Late Checkout 1:00 PM" tag?

Something like the tag making a command to the Change/move booking feature.

Thank you!

Adria H
Oct 28, 2024 2:32 PM
OR Team Member Joined Aug, 2022 149 posts

Any time you change the check-in/out time of a booking via the change/move button in the booking overview screen, it should update the lock via RemoteLock in a matter of minutes. If that is not happening for you, can you write to Help Desk Help@OwnerRez.com and share some specific booking numbers?

Leandro M
Oct 30, 2024 2:56 PM
Joined Sep, 2024 5 posts

Hello! Yes, doing that works but what i'm looking for is a way to automate this process just by applying a tag, without me having to enter to change/move button, and it doesn't have to be limited to this, maybe a way to automate processes based on the tag applied, something like what we have now with tags and rules, but applying commands for example to block days, or what i said before, changing times just by applying tags.