Unblocking a room

I have a guest who has booked an apartment for 3 weeks. Unfortunately a pipe started leaking so I moved them to another apartment. It took 4 days for me to get the leak and everything tidied up.

So I have 1 apartment blocked out with an Airbnb booking for 2 more weeks which doesn’t have anyone in it.

The 2nd apartment has the guests in and I’ve blocked it off for the rest of their stay.

Is it possible to unblock the first apartment?

Hi James:

Generally, you want to make any changes to an Airbnb booking on Airbnb.com and allow the change to sync to OwnerRez.

You are changing properties and there is one issue that can make that complicated. When Airbnb checks availability to allow the booking to move between properties, they check the entire length of the booking- in this case, all three weeks. If those dates in the past are not available, the guest will be unable to accept the change.

Airbnb would tell you to modify the existing booking to the two weeks and have the guest book anew for the final week. Most hosts do not want to risk refunding and still having the guest rebook.

You could ensure the entire range of dates on the original booking are open on the 2nd property and request a booking change in Airbnb.
https://www.ownerrez.com/support/articles/move-booking#on-channel-airbnb

If you need assistance, feel free to write to Help@OwnerRez and include the original booking info plus confirm the target property to which you have moved the guest.