Leaving Hostaway because of their booking fee?

Custom timing for delayed posting of a bad review.

Status: Requested 1 Vote
Alex W
Nov 18, 2024 3:54 PM
Joined Dec, 2021 4 posts

It would be great to customize the timing that I want to set and run the risk as I feel appropriate. I understand that if I set it too close, then it may not go through. But if there's too much time, then a guest could review back. But customizing the timing (10 seconds before, 30 seconds before, 1 min, 2 min, etc.) would allow OR users to find the best timing that works for their comfort level.

Adria H
Nov 21, 2024 4:04 PM
OR Team Member Joined Aug, 2022 149 posts

Hi Alex:

Currently the delayed review setting works as follows:

When a review period starts, after check-out and until a maximum set by Airbnb (14 days), Airbnb sends our systems a signal that the review period has started. This signal includes an expiration date-time.

That is what we base our offset of 3 minutes on.