Custom timing for delayed posting of a bad review.

Status: Requested 1 Vote
Alex W
Nov 18, 2024 3:54 PM
Joined Dec, 2021 6 posts

It would be great to customize the timing that I want to set and run the risk as I feel appropriate. I understand that if I set it too close, then it may not go through. But if there's too much time, then a guest could review back. But customizing the timing (10 seconds before, 30 seconds before, 1 min, 2 min, etc.) would allow OR users to find the best timing that works for their comfort level.

Adria H
Nov 21, 2024 4:04 PM
OR Team Member Joined Aug, 2022 154 posts

Hi Alex:

Currently the delayed review setting works as follows:

When a review period starts, after check-out and until a maximum set by Airbnb (14 days), Airbnb sends our systems a signal that the review period has started. This signal includes an expiration date-time.

That is what we base our offset of 3 minutes on. 


Alex W
2 days ago
Joined Dec, 2021 6 posts

Ya 3 minutes is a long time in some situations. The 3 minutes ensures the review goes through due to sync delays. But would be nice if users could customize their time frame and allow user the opportunity to take the risk of it not posting. That should be up to the user go take the risk.