Unread Email Trigger

For Guests that are very phone / app centric who view eMail like a 70's VCR, would like to be able to create a trigger (to myself) if the very important "Door Code" email (or others) have not been opened the day before their stay so I can start the process of getting hold of them through cell text or OTA.  This is for when I have a valid email from them signing the Rental Agreement, yet they don't read the triggered email templates sent to them either because they simply don't read them or provided a junk email to keep their main email clean.  Yes I could send all my pre-stay and door code emails through the Vrbo app, but the little OTA windows are clunky, email is so much cleaner for links, rich text, graphics, etc.  (I generally have not had a problem with guests not reading emails).  Therefore this particular guest did not have the door code to get in, standing around outside, wondering if they were at the right place. Fortunately I was available to make sure their check-in experience went smooth, we resolved over cell phone text. Need an alert a day or two before an arrival that select emails have never been opened so I can start the communication process to make sure their stay goes smoothly and the important nuances of the property are received.  Katie @ OwnerRez says there is no way to currently do this and to submit it for a vote.

Hi,

The difficulty here is that while some emails may return a status of opened, that is entirely dependent on the recipient's end. Some spam blockers prevent us from being able to see whether the email has been opened or not. There's no consistency there to rely on that would be a triggerable event every time. For this reason, I'm afraid this request must be declined. I will discuss this with our Support team to make sure that everyone understands this.

It looks like you're only sending the {BUFIXUP} field code to Airbnb guests via channel message. Have you considered including Vrbo on that channel message? Of course you can keep the email as well. We actually recommend email and channel messages configured for Vrbo bookings, as Vrbo also sends Expedia sourced bookings through their API. Expedia sourced bookings do not have integrated messaging, in which case, they'd only be able to receive email from you through OR.

I would suggest adding Vrbo to the trigger that fires {BUFIXUP} via channel message. Looks like you already have a line in there to tell your Airbnb guests that entering their real email will allow you to send hyperlinks, etc. 

You could (also, or instead) set up a follow up channel template / trigger to remind them to check their email X days prior to arrival for access codes and other sensitive info they need to receive.