Cancellation policy by season?
(page 2 )

Status: Requested 38 Votes
Shawn H
Oct 22, 2024 10:07 AM
OR Team Member Joined Aug, 2021 287 posts

We would love to implement it. However, Vrbo does not yet support this function via its API, so we can't do so. They plan to add it, but the delivery timeline has slipped from their original plan. We'll implement it as soon as it's available to OwnerRez.

Janet P
Aug 28, 2024 3:24 PM
Joined Apr, 2022 1 post

I just had a consultation with VRBO and he said that they now have seasonal cancellation. Does this need to be set in OwnerRez? If so, then how?

Matt K
Aug 28, 2024 3:35 PM
Joined Dec, 2020 26 posts

Same here. I talked with them a week or so ago and they asked if we had seasonal cancelation policies. I told them that OR said they didn't support it because vrbo didn't. They informed me that they did offer that and made it seem like it's been around for a while.

It would be nice to have.

Jason B
Aug 28, 2024 3:38 PM
Joined Jan, 2021 39 posts

Yes, they are supported for non-API integrated partners.

No, they are not supported yet for API integrated partners.  This takes time to develop.

Jeff S
Sep 13, 2024 4:21 AM
Joined Jun, 2024 9 posts

I agree this would be a phenomenal feature, even if it were just implemented for our direct booking site.

Katrina T
Oct 22, 2024 9:37 AM
Joined Feb, 2023 4 posts

Any update on this feature being created?

Shawn H
Oct 22, 2024 10:07 AM
OR Team Member Joined Aug, 2021 287 posts

We would love to implement it. However, Vrbo does not yet support this function via its API, so we can't do so. They plan to add it, but the delivery timeline has slipped from their original plan. We'll implement it as soon as it's available to OwnerRez.

Jason B
Oct 22, 2024 10:54 AM
Joined Jan, 2021 39 posts

@Shawn, have you thought about implementing it in OwnerRez for direct bookings?

Julie R
Dec 3, 2024 8:55 PM
Joined Sep, 2019 11 posts

Our Custom Cancellation Policies integrate with Vrbo, so are limited to what they support - and they don't.  We have asked them for this as well as some other additional customization options, and will implement them as soon as they allow, but, I wouldn't anticipate that happening in the near future.

by Ken T – Jul 5, 2022 9:03 PM (UTC)

Could we get a update on the seasonal cancellation policies? Thanks

Shannon S
yesterday
Joined Dec, 2024 4 posts

I would also like different cancellation policies based on the season or specific dates. VRBO now allows this so is this possible? 

Along these same lines, we also have different check in/out times based on seasons when it's very busy or slow. It would be great to have this option as well.