Leaving Hostaway because of their booking fee?

charging a processing fee only for those that use a credit card

Fatma S
Jun 8, 2024 12:45 PM
Joined Feb, 2024 13 posts

Is there a way to charge a processing fee for those that only use a credit card for our direct booking site and VRBO integration? We will accept debit card payments but without the processing fee

Thanks Everyone

 

-Fatma

Ken T
Jun 8, 2024 10:50 PM
OR Team Member Joined Aug, 2019 1706 posts

Not really - while you can set up a processing fee, this is not recommended because guests consider it a nuisance fee, and, it is not automatically assigned or removed based on payment type.  You have to do that manually on a booking-by-booking basis.

https://www.ownerrez.com/support/articles/charging-guests-a-credit-card-fee

And, it is not possible for OwnerRez to accurately distinguish between credit and debit cards on the fly and add or remove fees that way either.