charging a processing fee only for those that use a credit card

Fatma S
Jun 8, 2024 12:45 PM
Joined Feb, 2024 13 posts

Is there a way to charge a processing fee for those that only use a credit card for our direct booking site and VRBO integration? We will accept debit card payments but without the processing fee

Thanks Everyone

 

-Fatma

Ken T
Jun 8, 2024 10:50 PM
OR Team Member Joined Aug, 2019 1705 posts

Not really - while you can set up a processing fee, this is not recommended because guests consider it a nuisance fee, and, it is not automatically assigned or removed based on payment type.  You have to do that manually on a booking-by-booking basis.

https://www.ownerrez.com/support/articles/charging-guests-a-credit-card-fee

And, it is not possible for OwnerRez to accurately distinguish between credit and debit cards on the fly and add or remove fees that way either.

Amy M
2 days ago
Joined Aug, 2024 3 posts

It would be very helpful to have a feature where processing fees are only applied based on the payment type that is being selected.  For example, pay by credit card, pay 3.5% credit card processing fee; pay by check, no fee; pay by venmo, pay 2% fee.

Bri
yesterday
OR Team Member Joined Mar, 2022 209 posts

It would be very helpful to have a feature where processing fees are only applied based on the payment type that is being selected.  For example, pay by credit card, pay 3.5% credit card processing fee; pay by check, no fee; pay by venmo, pay 2% fee.

by Amy M – Apr 7, 2025 6:54 PM (UTC)

While we do not currently offer this, you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there, you can write this up as a suggestion so other clients can vote up your ideas for new and improved features in OwnerRez: https://www.ownerrez.com/forums/requests