Feature Requests

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Yes, this is what would make this upsell a more automated feature. I currently have an tag automation for pets which then I use to trigger an email to remind our cleaners to set out the pet gear. I would like to do the same for early check-in/late check-out.

I'd like to accomplish this by having an option in an email trigger that goes something like this. 

30 Days after a guest departs IF they have provided an email AND have been reviewed at 5 stars THEN we trigger an email to go out inviting them to our direct booking site to book their next stay at a discount. 

This would allow us to invite our best guests back, allow them a discount and have this process automated 30 days after stay when they may be thinking about their next trip.

Can this be accomplished by allowing additional trigger conditions such as Guest Rating = 5 stars? Currently email on file exists. Alternatively if this could be done through tag automations and then we could pick up those tags for a field "Invite Guest to Direct Book" Yes/No.

Open to any ideas, this would be super helpful. The idea would also hold if we were to get a new email address for an existing guest it would then hit the criteria and send email out. Thanks

any update on the xero integration. I really dont want to move to QB 

@DolphinV -- Thank you! I posted a similar feature request over a year ago. OR closed it as a duplicate of one posted all the way back in 2022! It is disappointing that this has been a known issue for years and has still not yet been corrected. It is disheartening that we are forced to rely on Feature Request up-votes for things that should be basic functionality fixes.

You closed my other request so adding it here. I would really like a to see a bulk send added hear for those of us that have multiple properties. 

Our business prides itself on number of 5 star reviews. If we off board a property, we should still have the ability to display past reviews even if the listing is not longer active. Just as with airbnb, reviews live on with your hosting profile, regardless if the listing is published anymore. Please vote on this feature request so that historical 5 star reviews can still be displayed as they were hard earned regardless of whether the property is still listed. 

[This topic has been closed as a duplicate of another topic (Send Email or text to current guests)]

[Another topic was closed as a duplicate of this topic (Group Message with all tenants)]

Sometimes 2 of us will be monitoring the unified inbox and begin typing close to the same time and not see that the other person already replied to the inquiry at hand and wind up with two responses instead of one. Yes it takes a narrow time window for this to occur, but it happens. It would be super nice if we had something closer to a live chat indicator so that we could know another user on the account was actively typing in the chat. Just a little text that said "Username is typing" like you see in most common chat applications. That would help us know when to back off a communication because another user is handling the communication. It should be pretty simple and would help address that problematic scenario listed above.

This is something that we have to do manually to get an accurate report.

I’d like to request a feature that allows for prorated tax calculations on reservations that span multiple reporting periods. We need this so that our monthly state and county taxes will be accurate each month.

For example, consider a 7-night reservation from April 26 to May 3, with $1000.00 in total taxable charges. Since I only need to report taxes collected for April, I need to prorate the charges to reflect only the nights in May.

How it should work:

By selecting a Prorate option, the system should adjust the taxable charges and corresponding taxes based on the Period Nights instead of the Total Nights.

Example Calculation:

• Total Nights: 7 (April 26 – May 3)
• Nights in April (Period Nights): 5
• Prorated Daily Rate: $1000 ÷ 7 = $142.86
• Prorated Taxable Charges for May: $142.86 × 5 = $714.30

Prorated Taxes:

Using tax rates of 1%, 1%, 5%, and 6%, the system should calculate:

• 1% = $7.14
• 1% = $7.14
• 5% = $35.72
• 6% = $42.86

Currently, the report calculates taxes based on Total Nights (7 days), which means the system calculates taxes as if the full $1000.00 were taxable for April, even though part of the stay extends into May. This method is only useful for reporting total collected taxes but does not allow for proper tax reporting by period.

Suggested Implementation:

1. Prorate Option: Add a Prorate checkbox or radio button that enables tax calculations based on Period Nights rather than Total Nights.
2. Automated Proration: If Period Nights ≠ Total Nights, the system should automatically apply prorated calculations to report accurate taxes for each period. Otherwise, it defaults to the current full-stay tax calculation.

Thank you

With growing regulations (if your city hasn't been hit yet, please prepare) cities are banning STR or regulating the length of stays. We have one town around us that has made an ordinance of one reservation per week. OR does not offer a feature to automatically block the rest of the calendar week. Example: if we got a booking from Sun-Wed, it would be great to auto block Wed-Sat. The gap feature is the closest, however that doesn't limit to the calendar week. Thanks OR! 

They grayed me out on payments by booking.com. Each time I submit a ticket, they apologize, and tell me they will fix the issue, then they send me a message asking to call the same number to resolve the issue. It’s pretty frustrating since at the same time they don’t collect cvc either so ownerrez can’t authorize any payment. So I am not sure what to do at this point. I understand it’s not your problem but wondering if you can do anything on your side to help hosts avoid booking.com customer support as much as possible. 

Constant Contact and the new features are GREAT!

Hi Haydar:

The tricky part about the Booking.com is that you can be on Payment on Booking.com, meaning they function similarly to Airbnb. Or you can be approved for credit card details, however, if the Booking.com AI determines that a given property is "unverified" despite the system showing you are approved for credit card details, the AI overrides it and puts you on payment at arrival- as if you are a hotel with a front desk to collect payments.

You are then left to request the payment details directly from the guest via OwnerRez.

If you have a different issue wtih the CVC and ZIP code, can you write in to Help@OwnerRez.com and provide specific booking and property info so we can investigate for you?

What product is CC?

Our number one question is "what's your cancellation policy?" We waist so much time and resources with this question. A simple faq page template for hosted sited and short code for it should be a simple thing to get done.

THIS!

It would be so simple for OR to do this. C'mon.... do it!

I hate booking.com. Their extranet-customer service is the worst I have ever experienced. Unfortunately I do not want to un-list one of my properties there, because my property is ranked high on their website and there's a lot of demand. So I am stuck with them. 

I have been trying to resolve an issue with payment processing, and for more than 6 weeks, I have been going through the same cycle: I call their support, they apologize for the issue I am having, they promise their payment processing department will resolve the issue. 2 days later I receive a message from their team asking me to call the same number I called in the first place. I tried calling them, or sending them a message through the extranet app, same cycle repeats.

In order for ownerrez hosts to deal less with booking.com support, can ownerrez request booking.com BY DEFAULT to enable collecting  CVC code and zipcode for credit card payments? Currently by default they do not send it to ownerrez. 

That will not resolve all the problems, but I believe it will significantly reduce our dependency on booking.com's terrible customer support. 

I'm building a Wordpress website to take things to the next level from my current OR hosted site. It is *shocking* to me that as of right now there is no way to display the cancellation policy on each property page. To my knowledge, there is not a shortcode or widget that allows for this. This is so crucial for transparency and clarity with guests. PLEASE ADD THIS VITAL FUNCTION.

No ETA that we can provide at this time (still in testing). The integration requires a WhatsApp for Business account, which has a cost associated with it, so the pricing model is TBD.

We'll be able to share more once we get the technical aspects working as they should.

CC has a TON more features, more hand holding, SM integration.  I'm a convert!

It's great to hear that WhatsApp integration is in testing! Is there an estimate on when this might get rolled out for hosts to use? Will this be a free integration? 

Thanks!

Stayfi is NOT a solution that I want yet we are forced to eat it

- can you explain that?

- what advantage is CC over MC?

It would be nice if there was a way to add personal notes directly onto the OR bookings calendar. For example, "pest control coming to spray", "set up decor for guests coming for bday celebration", etc. These are notes I keep on my iCalendar and have to cross-reference. I use Turno for cleaning services, and I wish there was a way to visually show on OR when a cleaning project is happening. My cleaners do not always clean same day of check-out, and I like to keep track. On Turno, the project can be moved to a different date, but on OR you have to click on the actual booking and read the date listed for cleaning. If there was a way to add a personal note on OR, it would really simplify things so I'm not having to cross-reference and compare 3 different calendars. 

Hi Gus and Lindsey,

That's a great idea. In fact, we do have plans to implement such notifications! There's no ETA we can provide at this time, but please share your request with likeminded users who would be willing to give it an upvote. Those votes help us determine where there's a demand and where our dev work needs to be prioritized for future releases.

Thanks for requesting this!

Hello,

With the addition of "Lock Problem Notifications" in the January 8th update, we thought it would be great to see an  email or push notification for low batteries on locks. Currently, we use task management software to remind us to look at all the locks once a week and replace the batteries when they are below 75%.

It would be amazing if there was a feature in OR that you could set your battery threshold and when the lock dips below the set percentage, it would send you an email. 

Thanks!

Please offer the dynamic photo layout via WP plugin or widgets to match the look you've been offering on hosted sites since December 2023. The outdated carousel is the only option currently available for non-OR-hosted sites, and it's badly in need of a more modernized, updated look. It's disappointing that this still hasn't been prioritized or addressed. 

I'm building a Wordpress website to take things to the next level from my current OR hosted site. I'd like to display House Rules as their own segment on each of my property pages. To my knowledge, there is not a shortcode or widget that allows for this, nor can I figure out how to utilize the Custom Field (PXHRULES) that I have created in OwnerRez for this. 

I understand it shows in the long property description section if included there (as I have it now). For aesthetics and readability, it's far superior to be able to separate out this information.

Please add this ability via shortcode or widgets! 

I would love to see the more modern/updated photo display available via WP plugin or widgets! 

Expounding on this based on your recent blog post and my comment here: 

It would be very beneficial if the native Damage Protection options could be applied to more than just Rental Guardian. I utilize another one of your integrated protection partners, however, you restrict all the built-in DP capabilities to only Rental Guardian. As long as we're with one of your integrated partners, we should be able to configure those capabilities to work with the protection vendor of our choice.