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Such a great idea! One of my properties is a houseboat with special requirements, like flip a switch on when you shower to drain water from boat or its a step 50 stair climb that Guests must be able to walk. I emphasize this stuff several times in listing and in house rules but so many guests argue they never saw anything about it any of it. With the rules on the agreement they sign, I feel it would give more support for me on my end of the situation and HOPEFULLY give them one more opportunity to see it.
I know it's a different reason than what you mentioned... but i guess it just goes to show there are multiple benefits to it!
:)
You actually can do quite a bit of this using CSS, Property Tags, and our WebAssist service.
https://www.ownerrez.com/support/articles/hosted-website-css-magic
https://www.ownerrez.com/support/articles/tags#assign-property-tag
You are really lacking in one important widget.
Right now, you offer an availability search widget (in which the returned available results simply give a "more details" button to go to that room page) - and a inquiry/book now widget.
It would be SUPER HELPFUL if you could develop an availability search widget - but one that returned an actual BOOK NOW button for the available properties.
This is pretty common across hotels and accommodations. You do a search for your dates, and the rooms that come up, you can click to book it right then and there.
Only being able to send the guest to ANOTHER PAGE and THEN they complete the booking from there is an extra unnecessary step.
Or perhaps your availability search widget could return results that offer both options: A button for "more info" and a button to "book now."
That would be MOST helpful.
I would like to see a little more customization ability in colors and such. The ability to select/input a certain brand color for titles, rooms names on the searches, etc.
Could OR add a feature where a discount code can only be used once per guest? I’d like to start giving out a discount code for folks when they sign up to my email list, but each guest should only be able to use it on one stay. Thanks!
I would like the ability to offer a percentage discount on ONE night if stay is 3 nights. So, stay Mon - Wed, with Wed being 50% off. Not 50% off the Subtotal of rent.
To add a little flexibility, can we add trigger timing to align with a booking's check-in time? In my specific instance I'm looking for my SMS check-in welcome message to be sent one hour before check-in. This works fine as long as there's not an early check-in, in which case it becomes a manual process of remembering if the guest requested early check-in and manually sending my SMS welcome message with access codes. Would be great if we could automate that with a trigger tied to the guest's check-in time we stipulate with their specific booking.
+ 1
We can handle same day turnovers some of the time, but not all of the time. We would like to be able to adjust accordingly.
use tag?
I've got several triggers that I'd like to set-up that are all similar, except each uses a different tag or slight change in criteria. I don't believe there's any way to quickly duplicate a trigger or "save as another name", but that would be helpful for a future release.
Thanks!!
I would like to be able to send an automated reply to the guest during specific hours (after hours) for instructions for them to contact the on call service..
We all use reports, in varying degrees, a memorized report drop down would be AWESOME!!!!! Data entry is BORING. Keep up the good work team OR!
Would like to have an option to shade Fri and Sat as the weekend instead of Sat and Sun. We used Think Reservations for years and that's how their page is set up since Friday and Sat is the peak stay rates.
Click on the image and it opens up
Hoping if we turn off the alerts for all the random conversations we will still be able to refer back to the feature conversations if needed in the future?
We have two in the custom fields for the reservation
Are you able to require the selfie through the registration flow or do you have them send it to you separately?
We have it on our form and required and people are using their phones to take and send photos. We have not had an issue with any reservations for the last two months. We require a photo ID and a Selfie. People like the selfie part.
Is there a way to make the Photo ID entry "optional" initially so that if someone is booking it on their computer (or don't have their ID nearby) they don't have to enter it right then, but then they get notified immediately afterward (by SMS, Email, & Airbnb Message) that they need to send in their ID as well? (That way they could complete that part on their phone if preferred, for example). Then make the check-in instructions based on whether the ID has been submitted? If so, that might be the best process. Is it possible to gatekeep check-in instructions until a file has been submitted through that ID request on the form?
Thanks, OR! So glad to have this tool. Just trying to finesse it for ease of our guests' use.
Great list! Couple of great low-hanging fruit ones there, and I know the pet filter and the location consolidation ones are already on our list to do for property searching generally (ie. across all such widgets, not just shared properties).
Thank you, great minds think alike!
Great list! Couple of great low-hanging fruit ones there, and I know the pet filter and the location consolidation ones are already on our list to do for property searching generally (ie. across all such widgets, not just shared properties).
Oops, I forgot to vote for the feature. Thanks!
I would also be interested in a feature that allows me to trigger an automated follow up on quotes. Thanks!
It would be cool to have a repeat guest trigger option that would send a more personalize welcome/thanks for booking template to guests who have booked with you before as opposed to the generic one all guests see now.
Its not a feature if it is annoying and it is a CONSTANT RECURRING reminder of something that just doesn't work.
As with any computer, the file or pic you’re uploading would need to be stored somewhere on your computer. So, yea, you have the process correct - get the file you need onto your computer and upload it. You can either mark the field as “required” or not. It has nothing to do with which type of device you’re on. Hope that helps.
I agree entirely with the above about the ribbon view. I am new to OR but came over from iGMS. The ability to scroll the ribbon view and simultaneously see the rates for unbooked nights was a major help on iGMS, If we got this on the OR platform it would make me so happy!
Have had no problems on desktop. Works great.
Thanks OR!
As I'm testing this, it seems like an incredibly smooth process on a smartphone, but I honestly don't know how I would be able to complete the form if I was booking on my computer. I'd have to maybe take a picture of my ID on my phone, email it to myself, download it to my computer, find that file, and upload it to the form... Anyone have a smoother suggestion for a process that we could encourage? Or is there a way to detect whether it's a phone or computer and make it mandatory or not based on that?
Thank you!
