Latest Activity...
Looks like you have considered working on this issue since July 2021 it will soon be two years, how can we get this higher in the future programming?
Since I have to get SMS notifications using email for OR, can we not include the entire SMS message in the email notification? That way we don't have to click yet another button, "read more", just the read a short SMS message.... almost every reply we get via SMS requires clicking read More, to see the entire message... makes not sense not to send the entire message in the email. It's an email... why is it truncating text? Please expand to include the entire message.
As we are constantly looking to improve our communications with vendors and guests... We have been updating templates and triggers... I found out the hard way that "Unfortunately, , the system can only fire triggers on bookings which were created the trigger was created. " Even though when I look at the scheduled messages for a booking event, it shows that it will send, and indicate NO issues... but it does not fire even though it says it will and you are left wondering why... well we have tons of bookings that it won't work for with no fix, they just have to drop off eventually and somehow I'm suppose to remember which booking came in before which triggers were created!! Yikes. Sort of frustrating to only hit new bookings... Anyone else benefit from triggers working on all bookings after they are set to active and the event occurs?
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/optional-surcharges-on-booking-channels)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/optional-charges)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/guest-can-choose-the-amount-of-optional-charge)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/additional-charge-option)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/optional-pool-heat-charge)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/add-ons-after-booking)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/addon-surcharges)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/add-on-packages)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/hosted-websites--add-ons)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/add-ons-during-checkout)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/email-replies-from-guests)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/receive-inbound-email-from-guests-on-my-ownerrez-site)]
I am trying to keep all guest correspondance in one place and currently I can send messages to guests but when guests reply it comes into my main email box. It would be great if the would be directed to the email on the site so everything related to that booking was in one place.
Has this been implemented yet? We have surcharges to offer the guests at the campground, and I would like to be able to include them in an email before their arrival.
I'd like to upvote this :-) is this the place to add my support to this request?
WhatsApp is really great for guest and team communication - we could not run our properties in Greece without it and we're going to be embarking on adding it to our Chicago properties.
This is an example of a dashboard page on another piece of software that we had used prior to OwnerRez. It was a link at the top of the page like all of the other sections. Called Dashboard or At A Glance. Each of the sections could be turned on or off (they were like widgets on a web page) and they could be configured with the little gear icon with date criteria colors and the like. They were all things that could be gathered from various reports on the system but they consolidated them into a single At A Glance page with links back to the booking, or guest so that further action could be taken as needed.
Would love to see something like this on OR. Yes we can run the Daily Checklist or Booking Detail reports or Booking Lists to get all of this information but you need to hunt and peck to get it.
You can insert Field Codes into property Descriptions. Each Property type Field Code needs an entry for each property individually. Alternatively, you could set Account level Field Codes that can be referenced among multiple properties without needing separate entries for each as you'd need with the Property codes.
You can read more about Description Field Codes here - https://www.ownerrez.com/support/articles/property-descriptions#field
Status?
I don't know if this has been requested before I didn't see it the forum,
I would love to just look at my calendar and see where each guest booked from by having a logo next to their name. I don't want to have to click or hover on each guest to find out which platform they booked from. I had that previously and I miss it and it is very helpful when you do a quick glance at your calendar to know.
Yes, but it isn't called that...
Go to the Booking which is associated with the wrong contact. Look for the Guest Record dropdown button, and select Associate with Different Contact, to move that booking into a different contact. Work through the affected bookings similarly until they are all correctly assigned.
Unfortunately, at present there is not, but this is planned for the future.
I'd like to automatically add a charge for early/late checkins/checkouts. I understand where to modify the checkin/out time, I can also see that I can create a trigger based on modifying the checkin/out time -- but that only can send an email template as far as I understand it. Is there a way for it to add one or more surcharges automatically?
can they be unmerged?
Just been quoted $99/month for one unit 😂
Unbelievable.
This request is for those of us who have multiple properties and information that is the same on two or more. Currently we have to manually add that same information for every property and when we make a change we have to go back and make the changes manually for each, proof each one and make corrections to each. This would make our Property listings so much easier to do.
Excellent idea, Chris! And you presented it all so clearly. Kudos!
Hi Alex! Thanks for the ideas. We'll be doing a round of enhancements to the new Ribbon view later this year so more good things to come!
You can already change the Ribbon View colors to use more of the property colors under Display Preferences > Ribbon View. Also, you can set a Display Order under the Properties area which will also show up on Ribbon View. You can always revert back to the legacy Ribbon view if you'd like or toggle between as needed under Display Preferences.
Hope that helps!
