Feature Requests

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Likely we will do Zapier integration which will allow for Mailchimp plus myriad other email marketing solution options (e.g., Constant Contact).

Thanks Shawn.  That would be a huge upgrade.  I’ll keep my eyes peeled!

Likely we will do Zapier integration which will allow for Mailchimp plus myriad other email marketing solution options (e.g., Constant Contact).

There is significant ongoing work planned around messaging, which wouldn't necessarily be exactly this, but is related.

The only thing that a true app can do that our responsive website can't, is alerts on your smartphone.

And, Google has announced that they plan to add that capability to Chrome browser.  So that would be a far easier solution to the need.  No ETA on this of course, but hopefully they'll actually do that.

We use the automated inquiry and quote response. But we sometimes get inquiries with questions through our website. To respond on the Inquiry screen is a bit convoluted, having to select ANSEWR tab and then "Answer Again".

Couldn't we have an "Email Inquirer" button that would also have a drop down to sleet a template?

Chuck

If there is not an actual mobile app on the roadmap (and PLEASE let there be - PWA just does not do it - navigation is terrible). Can you at least consider an app that just does messaging and can perhaps pulls up booking info?

As you are rolling our more messaging features with AirBNB, SMS, and (hopefully soon) Vrbo, it would be helpful. Much of our interaction is actually messaging, in some way or another.

Chuck

Also very interested.  Please let us know! 

hello @ arriveandthrive.co

Interested. I think this integration could provide a lot of value!

We are building out an integration between OR and Mailchimp right now. Let me know if you’re interested in using it too and I can talk to our developer about getting you access to it. It would sync contacts and tags from OR to Mailchimp. We might look at an ActiveCampaign integration as well.

Since as is pointed out, a whole slew of other channel managers are doing it.

It's really a bummer that OwnerRez is not wanting to do this. Something I don't understand.

Quite a few connected partners with Google if it is so manual how is it: 

Google is removing ad listings if you are a vacation rental and not in there program.. 

https://support.google.com/hotelprices/answer/11946834?hl=en&ref_topic=10062823 

Approved connectivity providers

If you have fewer than 5,000 properties, we strongly recommend working with one of the connectivity providers listed below to get your properties shown on Google.

• Adchieve
• Avaibook
• Avantio
• Beds24
• Bluetent
• BookingPal
• Eviivo
• FantasticStay
• Feondi
• Futurestay
• Homerez
• Kigo
• Kross Booking
• Lodgify
• Octorate
• NextPax
• Rentals United
• Reservit
• Stays.net
• Uplisting
• VRBookings

If you're already working with a connectivity partner that's not listed above, encourage them to follow the steps outlined in this guide. If you'd like to become a connectivity partner with Google, or if you think direct integration is the right path for you, follow the same steps to get started.

Our Custom Cancellation Policies integrate with Vrbo, so are limited to what they support - and they don't.  We have asked them for this as well as some other additional customization options, and will implement them as soon as they allow, but, I wouldn't anticipate that happening in the near future.

Thank you Ken, I understand.

Our Custom Cancellation Policies integrate with Vrbo, so are limited to what they support - and they don't.  We have asked them for this as well as some other additional customization options, and will implement them as soon as they allow, but, I wouldn't anticipate that happening in the near future.

Has this option ever been added? 

I've suggested this to Airbnb also but I don't know if I'll ever hear from that black hole..lol. Anyway, I would love to have separate cancellation policies for our high season here in FL and for the off season. In high season I have a strict cancellation policy but I'd like to be more flexible in the off season so I can cater to business travelers. Any plans in the works for us to be able to set parameters for different cancellation policies based on the time of year? 

I have two properties listed at BDC. Property A was verified right away. Property B is still in the probationary stage. (It is a mystery why A was verified so quickly and B was not -- no one at BDC seems to be able to answer that.)

What this means is that for verified Property A, BDC collects the payment and then sends the payout to me the morning after the arrival, ala AirBnB. This seems to work fine. 

For Property B, BDC does NOT collect the payment -- because I am not yet verified. Yet, because I am not yet verified, BDC will not share the credit card info with me for bookings related to this property. Their advice is to collect the payment directly from the guest upon arrival. 

So now I must send payment requests from OR directly to my Property B guests, but not my Property A guests.

I would love for this to be automatic, but the issue is that the OR settings apply to the entire BDC channel -- not to my individual properties. For example, my OR Credit Card Payment Mode is set to "Automatic" which works for Property A, but it really should be set to "Manual" for Property B. 

So my feature request is to make channel settings assignable to each individual property on Booking.com rather than to the channel itself. 

Any advice on how to deal with this moving forward? I suppose the only thing I can do is set up an invoice trigger for Property B bookings until I am verified for Property B?

As an aside for anyone contemplating ramping up on BDC... I am getting exhausted by this platform's problems far outweighing the return. Their verification process is mysterious and undefined; their tax rates have been incorrect and difficult to change since day one; the interface is not intuitive and downright misleading; the guests seem to cancel at a much higher rate than other platforms... I may not be long for this platform. 

Yes, this is planned for the future.

I would love this! I use tags for if guests have added the hot tub, sleeper sofa, etc.  I would love to be able to add details to the e-mail, based on the tags they've selected!

I think there is a work-around, but it requires 7 triggers. I haven't implemented this but it should work. Maybe an OR member can confirm the logic works in Triggers?

For a Sunday reminder (adjust for other days)

Action:

At scheduled time, 0 days after booking arrives (time should be AFTER check-in)

Booking Fields:

Arrival Day of the week is Sunday

Departure Days from Now is Greater Than or Equal to 1

Action:

At scheduled time, 6 days after booking arrives (set to any time you want)

Booking Fields:

Arrival Day of the week is Monday

Departure Days from Now is Greater Than or Equal to 1

Action: At scheduled time, 5 days after booking arrives (set to any time you want)

Booking Fields:

Arrival Day of the week is Tuesday

Departure Days from Now is Greater Than or Equal to 1

Action: At scheduled time, 4 days after booking arrives (set to any time you want)

Booking Fields:

Arrival Day of the week is Wednesday

Departure Days from Now is Greater Than or Equal to 1

Action:

At scheduled time, 3 days after booking arrives (set to any time you want)

Booking Fields:

Arrival Day of the week is Thursday

Departure Days from Now is Greater Than or Equal to 1

Action:

At scheduled time, 2 days after booking arrives (set to any time you want)

Booking Fields:

Arrival Day of the week is Friday

Departure Days from Now is Greater Than or Equal to 1

Action:

At scheduled time, 1 day after booking arrives (set to any time you want)

Booking Fields:

Arrival Day of the week is Saturday

Departure Days from Now is Greater Than or Equal to 1

----------

For a Monday reminder:

Action:

At scheduled time, 0 days after booking arrives (time should be AFTER check-in)

Booking Fields:

Arrival Day of the week is Monday

Departure Days from Now is Greater Than or Equal to 1

Action:

At scheduled time, 6 days after booking arrives (set to any time you want)

Booking Fields:

Arrival Day of the week is Tuesday

Departure Days from Now is Greater Than or Equal to 1

Action: At scheduled time, 5 days after booking arrives (set to any time you want)

Booking Fields:

Arrival Day of the week is Wednesday

Departure Days from Now is Greater Than or Equal to 1

Action: At scheduled time, 4 days after booking arrives (set to any time you want)

Booking Fields:

Arrival Day of the week is Thurssday

Departure Days from Now is Greater Than or Equal to 1

Action:

At scheduled time, 3 days after booking arrives (set to any time you want)

Booking Fields:

Arrival Day of the week is Friday

Departure Days from Now is Greater Than or Equal to 1

Action:

At scheduled time, 2 days after booking arrives (set to any time you want)

Booking Fields:

Arrival Day of the week is Saturday

Departure Days from Now is Greater Than or Equal to 1

Action:

At scheduled time, 1 day after booking arrives (set to any time you want)

Booking Fields:

Arrival Day of the week is Sunday

Departure Days from Now is Greater Than or Equal to 1

Think this is super useful trying to manage your homes from one place is the trick and the dropbox and other places is hard if you have to also be able to update and send owners the information and have proof they have been made aware. 

Or example legal regulations in tahoe, they state we have to send specific details our like fire escape routes for cars etc so finding that we are send files and information so much via email and can't track it in the tool that we should or would like to. 

As the laws change also having the licenses and everything in one place is just the right thing and guessing more and more will be required.  Could also alert on expiry dates... 

Maybe a legal section in each house this might be a great first step could have links to third-party stores also such as dropbox or one drive etc. 

License Number:   Expiry Date  Cert Number XXXXXXX   upload or link to store 

Fire Ex Cert

Fire Safety Cert

Insurance 

Liability Insurance

Pool Safety Cert 

Haven't found a way to do this yet: Triggers only seem to work with bookings. 

Automatically follow up on a quote or inquiry have a trigger that allows for an automatic message template or something to be sent depending on the time etc. after an inquiry or quote has been placed to follow up with the potential guest. 

This would be so good to have as we find we are having to do this manually and has great rate of converting quotes and inquiries to bookings. 

Booking Month View I find really useful to see upcoming availability and current guests.  It would be much better if daily rates were easily visible (if can enable for multiple properties at the same time even better) AND if there was a small icon next to the guest name indicating booking platform site (e.g. Airbnb/VRBO/direct booking).

Yes please, I would like to see this as well.

This was released at the end of 2021 but we didn't get it marked as released, so better late than never!

This is being worked on in conjunction with https://www.ownerrez.com/forums/requests/different-titles, so stay tuned!

-Shawn

Hi Chuck! We're presently doing some work around this. We hope to have something out by end of 3rd quarter of the calendar year at the latest!

-Shawn

Preempted Quote (no Send link up top):

Open Quote (Send link up top):

So when a quote is preempted by someone else booking, the Send link is gone. So there's no way to send a message to the person who waited too long to book to let them know their quote is no longer valid. They just get the preempted screen if they try to access it again. I guess I was looking for a proactive way to send a message to a guest from the quote (or a quote-based trigger would be even better) when their quote has been preempted. Thanks!

Not sure what exactly you're looking for here?