Add MESSAGE (or EMAIL) to Inquiry screen

We use the automated inquiry and quote response. But we sometimes get inquiries with questions through our website. To respond on the Inquiry screen is a bit convoluted, having to select ANSEWR tab and then "Answer Again".

Couldn't we have an "Email Inquirer" button that would also have a drop down to sleet a template?

Chuck

There is significant ongoing work planned around messaging, which wouldn't necessarily be exactly this, but is related.