Same Day Reservation Messaging

I am in a market that receives a lot of asme day bookings. It seems that my messages are not going out to these guests and I am having to quickly send messages manually through the channel. How do I get the message to go out to a guest even if it is a same day or last minute booking?

Hi Carole!

There are a few different factors that could be causing those triggers not to go out. Could you please write in to help@ownerrez.com and provide the ORB# for some bookings so we can take a look, along with the URLs for messages that didn't go out when they should have?