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To test your integration, register for an OwnerRez account on our stage environment.
* To register, go to: https://securestage.ownerrez.com/join. Use a fake credit card that passes verification …
(Posted Jul 2, 2024 9:04 PM)
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Jul 2, 2024 9:04 PM |
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Try going to Settings > Theming. That should take care of it.
(Posted Jul 2, 2024 1:16 AM)
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Jul 2, 2024 1:16 AM |
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If you go to Properties (select that property) and choose Amenities, you'd see the option to change the "property type."
(Posted Jun 25, 2024 11:32 AM)
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Jun 25, 2024 11:32 AM |
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Hi Tom:
You'd want to be sure to start by setting up the channel here:
https://app.ownerrez.com/settings/channels
Once you create that channel and save it, that ID number will show.
Gen…
(Posted Jun 21, 2024 7:07 PM)
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Jun 21, 2024 7:07 PM |
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James- Was the Elavon processing to which you are referring not the popular Costco sponsored plan?
We reached out to Elavon/Costo and got this answer:
We (Costco) only offer IC Plus to busi…
(Posted Jun 3, 2024 12:55 PM)
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Jun 3, 2024 12:55 PM |
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*You can create discounts or surcharges, without ordering, to apply only to GVR. If you only use one percentage discount, you could determine to create a cleaning fee that is adjusted for the discou…
(Posted May 27, 2024 6:52 PM)
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May 27, 2024 6:52 PM |
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You must choose either your OwnerRez hosted website (https://www.ownerrez.com/support/articles/hosted-websites) or the OwnerRez global landing page for your Google Vacation Rentals (GVR) listing La…
(Posted May 19, 2024 3:54 PM)
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May 19, 2024 3:54 PM |
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The planned release of the global landing page and public Beta for all is by the end of March!
(Posted Feb 20, 2024 3:48 PM)
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Feb 20, 2024 3:48 PM |
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You are correct, in certain cases the channels wipe out the historical charges. It would be a great feature to keep a snapshot of that history. This feature has been suggested and is on the roadmap, …
(Posted Feb 4, 2024 1:21 PM)
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Feb 4, 2024 1:21 PM |
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Hi Dwayne:
This sounds like a case where specific details would help us help you. Can you write in to Help@OwnerRez.com and we will see what we can figure out. If you can include any example scre…
(Posted Feb 1, 2024 4:45 PM)
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Feb 1, 2024 4:45 PM |
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Hi:
There are no charges for API connections to the channels at OwnerRez! Here is a list of possible API channel integrations:
We currently have API Integrations in place for the following cha…
(Posted Jan 31, 2024 10:54 PM)
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Jan 31, 2024 10:54 PM |
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Unfortunately, Airbnb discontinued its proxy email system. In order to use OwnerRez to send messages to guests automatically, you will need to be using our Airbnb API connection and configure your m…
(Posted Jan 31, 2024 12:52 AM)
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Jan 31, 2024 12:52 AM |
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Google Vacation Rental users must use an OwnerRez hosted site for their "landing page" with Google.
*If you use an OwnerRez hosted site for your website, that happens automatically.
*If you u…
(Posted Jan 26, 2024 1:19 PM)
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Jan 26, 2024 1:19 PM |
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Ah, so many spam inquiries on Vrbo (my office will mail you a check.) It would be nice to be able to mark as spam, but thus far it is not supported via the API.
(Posted Jan 23, 2024 4:01 PM)
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Jan 23, 2024 4:01 PM |
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Normally, you should change the property in Airbnb.com and let that change sync to OwnerRez.
(Posted Jan 21, 2024 12:15 PM)
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Jan 21, 2024 12:15 PM |
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In general you’d want to change the booking on Airbnb via the right hand side bar where it says change booking.
Are you saying you’ve tried that and get the warning message you posted?
(Posted Jan 21, 2024 12:02 AM)
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Jan 21, 2024 12:02 AM |
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When a property goes active on Vrbo, it is generally actually active on Ownerez. However, Vrbo does not sync the visual update of that tag on the API in real time. That tag update lags behind. You sh…
(Posted Jan 17, 2024 11:29 AM)
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Jan 17, 2024 11:29 AM |
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Hi Linh:
You can turn off damage protection for the entire account or exclude certain channels here:
https://app.ownerrez.com/settings/damageprotection
(Posted Jan 16, 2024 11:06 PM)
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Jan 16, 2024 11:06 PM |
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Yes, OwnerRez does support Elavon, which is most commonly seen as a Costco member option. See the linked article below. Pay special attention to the very last caveat as that can be an expensive mista…
(Posted Jan 16, 2024 1:42 PM)
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Jan 16, 2024 1:42 PM |
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Hi Jen:
If there are messages associated with the trigger, you won't be able to delete the trigger. Instead, you can disable the trigger by going in to the trigger and scrolling all the way to the…
(Posted Jan 15, 2024 10:15 PM)
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Jan 15, 2024 10:15 PM |
