Listing issues with your Google Vacation Rentals

I started receiving lots of emails from OR starting today about GVR channel. I can't make heads or tails of this, don't see any errors, so i'm wondering if this is some sort of OR internal problem since we have not changed anything in a long time

this is the email

Running List Quality Analyzer does not show any errors. A couple of warnings that have been there for a while

And clicking on the big green "Google Vacation Rentals" button from the email shows this page.

What is the deal with that warning box: "There are no active properties connected.." when there's clearly a property connected showing on the page?

Some of our clients have received multiple Google Vacation Rentals (GVR) listing issues alert emails in error.  These can be ignored for now, while we investigate the underlying issue.

Mine are actually experiencing real errors. I wrote into the Helpdesk and was told that these errors are actually valid and I do need to make changes to avoid being delisted.

Apparently, GVR doesn't support ordering surcharges and discounts. I asked OR about simply stripping the positioning data, but they said they don't want to presume how OR users want to run their businesses (I love OR to death, but man, sometimes I can tell I'm dealing with a company made up almost entirely of people who think in binary if-then statements like programmers instead of people who think like normal people who just want software that works ;) ), and besides, doing so would have the effect of applying discounts to all charges, including cleaning fees.

One of the OR reps suggested I raise my cleaning fee to account for the weekly discount, but since my average length-of-stay is 3.03 nights per booking, that would have the effect of artificially raising the cleaning fee to an uncompetitive price for the vast majority of my stay or me taking a loss on it for longer stays, neither of which is a viable option for me.

I have had exactly 1 inquiry from GVR since it went live a few months ago, and to be honest, I suspect the whole GVR project is going to end up on the extremely lengthy list of often-popular products that Google has killed off over the years (https://killedbygoogle.com/), so I'm not really inclined to do much kowtowing to Google here.

I'm thinking I'll just exclude my weekly discount entirely from Google entirely until they get their act together and make their system work with how vacation rental owners actually handle fees and discounts. It just boggles my mind that Google provides zero ability to apply a rent discount only to the rental rate. Like, how did this product ever pass QA with that omission?

And of course there's literally no one at Google to even report this to, since Google doesn't believe in customer-facing support. So they may not even realize there's a problem here.

I guess I'll still have to create separate cleaning fee and pet fee surcharges that only apply to GVR (because they need to have no ordering information in them whatsoever, since OR won't strip them out on my behalf).

Anyone else have any ideas or suggestions before I spend an hour or two mucking with my surcharges and discounts? I can't be the only person this is affecting...

Apparently, GVR doesn't support ordering surcharges and discounts. I asked OR about simply stripping the positioning data, but they said they don't want to presume how OR users want to run their businesses (I love OR to death, but man, sometimes I can tell I'm dealing with a company made up almost entirely of people who think in binary if-then statements like programmers instead of people who think like normal people who just want software that works ;) ), and besides, doing so would have the effect of applying discounts to all charges, including cleaning fees.

Oh yes, I remember this problem during setup. There is a discussion about ordering somewhere in the forum. In an ideal world, what I personally would like is for OR to strip the ordering GVR only

*You can create discounts or surcharges, without ordering, to apply only to GVR.  If you only use one percentage discount, you could determine to create a cleaning fee that is adjusted for the discount.

*For example, $100 cleaning fee and 20% discount across the board, make the cleaning fee for GVR only $125, then the discount of 20% take it back to that original $100.

*You can create discounts or surcharges, without ordering, to apply only to GVR.  If you only use one percentage discount, you could determine to create a cleaning fee that is adjusted for the discount.

*For example, $100 cleaning fee and 20% discount across the board, make the cleaning fee for GVR only $125, then the discount of 20% take it back to that original $100.

Does GVR support surcharges that apply only to certain lengths of stay? Can I create a lower cleaning fee that applies to 1-6 day rentals and then a higher one that applies to 7+ day rentals that my weekly discount can then discount back down to the normal amount?

GVR does support a minimum and/or maximum length of stay requirement on surcharges. These can be set adding the Number of Nights criteria on the surcharge edit page in OwnerRez.