|
Hi Steve,
If a booking is showing on the statement but the remittance column is zero that indicates that theirs likely no proper payment info.
The system uses this formula to calculate …
(Posted Nov 8, 2023 12:40 PM)
|
Nov 8, 2023 12:40 PM |
|
Hi Brandon,
Development is still ongoing for this and many other features, unfortunately we can't provide an ETA on any requested change as these things fluctuate. But thank you for your patience…
(Posted Nov 8, 2023 11:14 AM)
|
Nov 8, 2023 11:14 AM |
|
Hi Carole,
I wanted to take a second to thank you for your insight, we have some exciting changes in development regarding SMS that I can't discuss too much about. But I wanted to let you know we…
(Posted Oct 31, 2023 3:14 AM)
|
Oct 31, 2023 3:14 AM |
|
Same day triggers typically will work, but there are many variables that can cause it to be quite a precise process. In your case I'd actually recommend emailing into our helpdesk with the property d…
(Posted Oct 25, 2023 6:29 AM)
|
Oct 25, 2023 6:29 AM |
|
Hi Noelle,
If you navigate to CRM > Contacts, then export at the top right you'll be provided a list of all your guests with their address location as well. Long-term we have had discussions of c…
(Posted Oct 25, 2023 4:44 AM)
|
Oct 25, 2023 4:44 AM |
|
We're still working on this. Though I can't provide any ETAs, development is ongoing and steps are being made.
~Caleb
(Posted Oct 22, 2023 1:09 AM)
|
Oct 22, 2023 1:09 AM |
|
Currently there isn't a means internally to do this, we've talked about this several times in the past and I have confirmed with our engineers it is planned, we just can't give an ETA at this time. …
(Posted Oct 19, 2023 3:04 PM)
|
Oct 19, 2023 3:04 PM |
|
Hi Katie,
Not directly no, however there are workarounds. A common one would be to create a custom template/trigger, we briefly mention that here: https://www.ownerrez.com/support/articles/third-…
(Posted Oct 17, 2023 5:27 PM)
|
Oct 17, 2023 5:27 PM |
|
Hi Erik,
There is not an automatic means built into OwnerRez currently, generally we recommend dynamic pricing tools such as PriceLabs. I've moved your request to our feature requests so everyone…
(Posted Oct 17, 2023 2:28 PM)
|
Oct 17, 2023 2:28 PM |
|
Hi,
This is a great idea, and already possible in some capacity. To clarify we have developed some related code and worked with clients in the past to change the "Comments" field to read as you'v…
(Posted Oct 13, 2023 4:05 PM)
|
Oct 13, 2023 4:05 PM |
|
Hi Meredith,
We have a short article with a video guide on this subject here: https://www.ownerrez.com/support/articles/properties-importing-listing-details-from-airbnb-vrbo
In short the impo…
(Posted Oct 12, 2023 11:57 AM)
|
Oct 12, 2023 11:57 AM |
|
Hi Janet,
To clarify to our knowledge Vrbo doesn't have an option of just "pool" through the API, while they do summarize pool amenities to just "pool" on a property
https://ownerrez.zendesk.co…
(Posted Oct 12, 2023 10:36 AM)
|
Oct 12, 2023 10:36 AM |
|
Hi Brooke,
Currently you should be able to set themes via Settings > Theming which you can apply to specific properties. by doing so you can also set different emails to be used per theme. Effect…
(Posted Oct 8, 2023 8:16 PM)
|
Oct 8, 2023 8:16 PM |
|
That would generally refer to the booking creation date, ergo any bookings created in OwnerRez after that date will attribute to that owner. Many PM settings for bookings, lock in at the time of book…
(Posted Oct 2, 2023 1:37 PM)
|
Oct 2, 2023 1:37 PM |
|
If that's what this is for then I recommend adding your votes to the pre-existing feature request for this found here: https://www.ownerrez.com/forums/requests/allow-limit-one-use-per-person-for-disc…
(Posted Oct 1, 2023 3:24 PM)
|
Oct 1, 2023 3:24 PM |
|
Given the complexity of this QuickBooks issue, please email into our helpdesk with as much detail as possible. Screenshots of the QB Payments, the booking IDs in question and so on. If a call is nece…
(Posted Sep 28, 2023 7:50 PM)
|
Sep 28, 2023 7:50 PM |
|
Anything that doesn't go into that new sending lane would go into the queue like before and may experience varying levels of queue time before sending.
I do believe system alerts are being factor…
(Posted Sep 28, 2023 7:43 PM)
|
Sep 28, 2023 7:43 PM |
|
Hi,
Generally I always advise the Line Item Pivot as a good starting point, as it tends to have most everything you could want in one place.
https://app.ownerrez.com/reports/lineitempivot
…
(Posted Sep 28, 2023 7:28 PM)
|
Sep 28, 2023 7:28 PM |
|
Hi,
It would be a good idea to put this forward in the feature request subforum found here: https://www.ownerrez.com/forums/requests
But as a workaround in the meantime you can use Zap…
(Posted Sep 28, 2023 1:15 PM)
|
Sep 28, 2023 1:15 PM |
|
Hi,
Currently the closest thing OwnerRez has to something like this would be by using Blocks.
https://www.ownerrez.com/support/articles/blocking-off-time
For a more direct long term…
(Posted Sep 28, 2023 1:06 PM)
|
Sep 28, 2023 1:06 PM |
