Team Member System Alerts

Status: Released 24 Votes
Bill S
Nov 23, 2022 8:37 AM
Joined Sep, 2022 4 posts

Hello!

I think people that are added for full access with the new team member feature should also receive system alert emails.  I just signed up someone who co-hosts for me and it would be very helpful if they can be alerted to inquires or bookings.

Chris Y
Nov 25, 2022 1:29 PM
Joined Nov, 2022 1 post

Yes I agree completely. We have a team of 4 and each of us getting alerts is rather challenging.

As far as I can tell there is really only one option for alerts, e-mails to the primary account profile email. Ideally we would have mobile notifications or at very least text messages on critical alerts such as guest messages, inquiries, etc.

Right now using a shared e-mail is a pain because they can get buried with other e-mails, one team member marks it read so the other three don't see it as unread message, etc.

One option could be under Team Access, for staff members, have a check box "Receive system alerts". This would at least let each one get their own e-mail. Additionally you could enter a phone number for text messages or at very least a seperate e-mail for alerts such as phonenumber@mms.att.net.

SunrealtyBGI
Nov 28, 2022 2:30 PM
Joined Aug, 2018 12 posts

Same. Just found out today that imported calendar conflicts only come to the main account holder. Makes no sense. 

Ken T
Nov 28, 2022 2:53 PM
Joined Aug, 2019 1706 posts

Improvements to this area are planned for the coming year.

Hemang L
Mar 1, 2023 10:40 AM
Joined Feb, 2023 15 posts

I hope this feature is made available soon. I added my co-host and she complained about not receiving any notifications. That's when I came across this feature request - was very surprised that it did not send email alerts (at miminum) to team members with full access. Is there any workaround for the cohost to receive alerts, while this feature is being implemented -- how about text messages?

Ken T
Mar 1, 2023 10:43 AM
Joined Aug, 2019 1706 posts
Hemang L
Mar 1, 2023 10:52 AM
Joined Feb, 2023 15 posts

Third-party alerts - that's a good start, but it only sends alerts for bookings and any changes to it. My co-host, who is local/closer to my rental home, is responsible for all communications, especially inquiries, guest checkins, guest checkouts, and any issues that might occur during their stay. 

Crystal Shoals
Apr 7, 2023 4:37 PM
Joined Feb, 2022 1 post

Third-party alerts - that's a good start, but it only sends alerts for bookings and any changes to it. My co-host, who is local/closer to my rental home, is responsible for all communications, especially inquiries, guest checkins, guest checkouts, and any issues that might occur during their stay. 

by Hemang L – Mar 1, 2023 3:52 PM (UTC)

Same here. I would love to for my staff to alerts for incoming messages. 

James M
Oct 20, 2023 10:28 AM
Joined Feb, 2022 1 post

Any updates? Team members getting notification emails would be extremely useful.

SunrealtyBGI
Oct 20, 2023 10:36 AM
Joined Aug, 2018 12 posts

I have so many autoforward rules setup and still misses some :( 

Caleb M
Oct 22, 2023 1:09 AM
OR Team Member Joined Mar, 2022 174 posts

We're still working on this. Though I can't provide any ETAs, development is ongoing and steps are being made.

~Caleb

Shawn H
Mar 13, 2024 6:21 PM
OR Team Member Joined Aug, 2021 257 posts

Team Alerts was released back in November! If you missed the news, read up on it in the product blog post:

New Profile and Account Menus, Team Alerts Added, "Announcements," and Schlage Lock Updates!