Hello!
I think people that are added for full access with the new team member feature should also receive system alert emails. I just signed up someone who co-hosts for me and it would be very helpful if they can be alerted to inquires or bookings.
Yes I agree completely. We have a team of 4 and each of us getting alerts is rather challenging.
As far as I can tell there is really only one option for alerts, e-mails to the primary account profile email. Ideally we would have mobile notifications or at very least text messages on critical alerts such as guest messages, inquiries, etc.
Right now using a shared e-mail is a pain because they can get buried with other e-mails, one team member marks it read so the other three don't see it as unread message, etc.
One option could be under Team Access, for staff members, have a check box "Receive system alerts". This would at least let each one get their own e-mail. Additionally you could enter a phone number for text messages or at very least a seperate e-mail for alerts such as phonenumber@mms.att.net.
Same. Just found out today that imported calendar conflicts only come to the main account holder. Makes no sense.
Improvements to this area are planned for the coming year.
I hope this feature is made available soon. I added my co-host and she complained about not receiving any notifications. That's when I came across this feature request - was very surprised that it did not send email alerts (at miminum) to team members with full access. Is there any workaround for the cohost to receive alerts, while this feature is being implemented -- how about text messages?
You can send Third-Party Alerts to anyone:
https://www.ownerrez.com/support/articles/bookings-display-for-cleaners#third-party-alerts
Third-party alerts - that's a good start, but it only sends alerts for bookings and any changes to it. My co-host, who is local/closer to my rental home, is responsible for all communications, especially inquiries, guest checkins, guest checkouts, and any issues that might occur during their stay.
Third-party alerts - that's a good start, but it only sends alerts for bookings and any changes to it. My co-host, who is local/closer to my rental home, is responsible for all communications, especially inquiries, guest checkins, guest checkouts, and any issues that might occur during their stay.
Same here. I would love to for my staff to alerts for incoming messages.
Any updates? Team members getting notification emails would be extremely useful.
I have so many autoforward rules setup and still misses some :(
We're still working on this. Though I can't provide any ETAs, development is ongoing and steps are being made.
~Caleb
Team Alerts was released back in November! If you missed the news, read up on it in the product blog post:
New Profile and Account Menus, Team Alerts Added, "Announcements," and Schlage Lock Updates!