A Duplicate booking was received

Alin S
3 days ago
Joined Aug, 2022 46 posts

This is a first, haven't seen this one before. In my understanding, I should NOT see anything like it ever, as at its core, that's what OR should prevent: double bookings.

(see attached screenshot)

 

I message this guest using BDC admin portal. That also seemed to make OR trip really bad since now inbox has a message without a booking, so clicking on that message just causes the interface to spin endlessly 

what now? BDC admin portal does not allow me to cancel this reservation since is handled by OR and OR is freaking out.

Rex C
3 days ago
OR Team Member Joined Aug, 2021 59 posts

Hi Alin,

Please email help@ownerrez.com with this guest's details so we can investigate and discuss booking specifics that we cannot talk about over a forum post.

Alin S
3 days ago
Joined Aug, 2022 46 posts

Forwarded the original alert email to help@ownerrez.com