Feature Requests

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Thanks for the tips and ideas, Rich! That's a great idea.

Email is not a perfect medium by any measure. Deliverability is something we take seriously and we follow a number of best practices to make sure every email gets to the inbox quickly. Lot of things can stand in the way though.

Kara, you can also try joining our Verified Sender program which means our messages are sent with your FROM header in addition to your REPLY-TO header. This may help lend a little more trust to the deliverability side.

Our Verified Sender program is free, however you'll need to configure some things with your domain registrar. You also need to use a private or business email address instead of a Gmail one. In other words, you can do this:

misty@mycabins.com

but not:

misty@gmail.com

This is because you have to own, or be able to control, the domain name so that you can set DNS records in place. This is a technical requirement of being a Verified Sender and it helps with deliverability (not having messages go to the Spam folder).

Contact us by email/ticket if you want to set this up.

Thanks for the feedback and additional wishlist items. We are itching to work on notes, events, maintenance, cleaning and many workflow items. Airbnb API and some other things have taken a lot of resources right now.

No updates or ETA yet, but soon. PM has a bunch of updates coming. We're working on mostly messaging/templates and Airbnb full API integration right now. We also have a spot rate calendar editor coming out in a week or two.

Hey... any update on this report?

That would be great...also if they update the CLEAN field. that would be great too!

@Kara - you might just do this

click emails, filter to name of person, then screenshot copy/paste and forward to the guest with a message like "gee, I'm not sure what's happening, do you see any problems? I'm sending these emails to xyz@gmail.com"

I can't insert an example, but it shows status, timestamp, subject and more. *if* you want to somehow prove to the guest you've been sending, that should be pretty persuasive.

I've had the same experience as you btw - sometimes it's unclear what happened. I think it will usually be the company (or email provider) who is screening for spam beforehand. I've worked with email sending before and that happens.

I still struggle with some guests not receiving my arrival info email. They sometimes go to a promotions or spam/junk folder but some guests just claim that they didn't receive it. Regardless, I have to re-send perhaps 1-2 per month.
I love that I can check OR to see if it's been opened though.
But I'd love to have the ability to resend the same email within OR. Sometimes I feel like guests don't believe me that it's been sent, and a re-send would show the timestamp/date sent. And would save me a tiny bit of time.
Thanks for the consideration.
Kara

I tried editing the original but got an error

UPDATE - talked with one cleaner today and determined that emailed buttons that need to be clicked could be too burdensome. She'd prefer getting a text message. So perhaps the following:
- day of departure cleaning arrival text, sent 10am to owner & cleaner
- rely on owner to look for desired response (OR doesn't have to be involved, but would be nice if possible)
- day of arrival cleaning confirmation text, sent 1pm to owner & cleaner
So in a nutshell, would be awesome to simply have the ability for scheduled texts to be sent to a configurable group, in the same way it's possible with emails. Texts are easy to act upon, hard to miss, and having them be sent at specific times ensures everyone is aware and can act if there isn't a response ....

I still think it's burdensome to need to bring up the OR website and click around to get to a report.

Would be a terrific feature to be able to configure a given report, such as upcoming cleanings or cleanings today and have it emailed to a set of individuals.

We currently have two cleaners for different units, plus other interested parties (eg: my wife!) and it's simply too much effort for them to remember to go to the website.

Our cleaners work with 3-4 other owners, and since every owner has their own setup, it's awkward for them to start their day by having to visit 4+ sites if all are using sofware, but many owners don't.

I just had the dreaded forgotten cleaning with a new cleaner, cost me $300+ to put the guest into a hotel .... And unfortunately I don't have a great solution to prevent this in the future. The best available workaround will be an email that arrives day of cleaning around 1:30am, but since in my experience many people tend to trust their memories, this kind of thing is easily overlooked, since it only applies to a single property and at the start of the day it can get buried. An emailed report that lays out all upcoming cleanings for the next week would be more likely to be read, especially if it arrived at about the time the cleaning could start, such as 10am for us.

In fact, as I think about this, cleanings are so important that they really deserve their own special treatment .... Would it be possible to have a scheduled task for cleaning be sent at cleaning start time, and it contains various buttons which the cleaner could click from their email to indicate their status? For instance, upon arrival they click (ie: send a webhook) to indicate condition of unit such as these:

- Arrived: Clean
- Arrived: Dirty
- Arrived: Unacceptable

and then there could be another button for Cleaning Completed such as:

- Completed: Ready for next guest

I've been thinking about this recently and decided the safest approach for a handsoff owner (like me ;-) ) is for some automation to remind the cleaner, then allow them to communicate status upon arrival, and then to communicate their completion/readiness for next guest. Having all of this should be pretty straightforward I would think, the hardest part would be the time scheduling aspect. For me I'd be happy if it was simply configurable per property to a fixed time. And of course such awesome automation should include an alert email to the cleaner and owner if any of the buttons aren't clicked within a certain configurable time. For instance I'd set it to 1 hour after expected start time, and 3 hours before next check in. That alert would prompt me to check on things with the cleaner and leave enough time to react by calling emergency cleaners if needed.

Please !!!! Can we get something to help with this?

Great idea, we will add it to the list!

I would love for the cleaners to be able to run a Daily Checklist like I can. I know they have access to the calendar but to be able to run a daily report and have it on one list would be a great help.
Stacie

Great. It looks even better than I envisioned. Thank you. This is very useful to see how the bookings at the beginning of the month versus end of the month looks like. Thanks! This info is good in deciding any additional discounts for last minute bookings.

We've just released the booked date filter. You can now go to the Filter button on the Ribbon view and filter bookings by Booked date and it will fade out the ones that don't match the filter.

I've added you on the list.

I would like to be a beta tester too, if possible.
Tufan

Noted on both Sasquatch and Scott.

Thanks for the suggestion. It should be doable.

Please put me on that beta list, too!

I also like to see on my phone where I can see the end of a month and the beginning of the next - just a week or two at a time.

Chris, add me to that list please. I would like to beta test it as well.

Want to propose a feature that show the ribbon view at a specific date.
For example during analysis, I may want to see how my bookings look in July at the beginning of the month vs at the end of the month to better understand last minute bookings.
Is this feasible?

The integration will be fully functional by the time we open up the beta, but as in any beta there is a higher possibility of bugs we haven't found yet.

Will mark you down on the beta list to contact when that time comes.

Yep, we just upgraded some of our image handling on the hosted website side and that minimum which is useful for property photos crept into the editor uploads as well.

We've just released an update that removes the restriction on editor upload photo sizes.

Sometimes, a 300x200 is just way too big and is overwhelming in a form or email. Suggest lowering that limit and allowing smaller images.

Any potential problems beta testing? Wouldn't mind, unless it might impact my bookings.

Thought I edited it back to Michelle, but apparently not hit save!

Thanks, Paul!

Yes there is (a plan to auto/background it) but that's in the future because it's fairly complicated. Remember that Channel Bridge runs as a browser extension locally (on your device) so it would mean having a running background process on thousand of users' devices at the same time, each of which could get out of whack.

FYI - last month we were finally approved for Airbnb API integration, and we are currently waist deep working on it. It is a full (2 way) integration just like we have for HomeAway. We are looking to test beta users on it probably end of Q3 or beginning of Q4.

That was Michelle, not Chris (above). But Lydia is right - the wording in OwnerRez has changed from back then. Now, you want to go to Settings > Channel Connections > Connect > Custom and create a custom one. That's the same thing as the Listing Sites was before.

I am all set with API's for all other main platforms but not with Airbnb. Is there any plan to do a auto channel bridge for Airbnb since there is currently no API for it?