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Hi! Are you asking about AirBnB or VRBO? Also, have you done the API integration with either of them?
If AirBnB, and you do NOT have API, then take a look at you listing and click on Booking Setting…
(Posted Jun 18, 2020 8:35 PM)
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Jun 18, 2020 8:35 PM |
General Help and Questions » Website/Domain
Hi! I did the same - registered for a name on GoDaddy and site is thru OR. The privacy thing is totally your decision. I would suggest you think about getting an email that's affiliated with your we…
(Posted Jun 17, 2020 2:20 PM)
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Jun 17, 2020 2:20 PM |
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Agree on the suggested change of "7%-10%" (I think it's 9.8% but close enough).
Would also point out that, depending on how far in advance the reservation is made, it will not say "the day of initi…
(Posted Jun 13, 2020 2:43 PM)
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Jun 13, 2020 2:43 PM |
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Thank you so much! I never searched on "2nd Legal Agreement" - my bad. I just added that to the System Message instead of having to do a follow-up email via trigger. SO COOOOOL!!!
(Posted Jun 12, 2020 9:03 PM)
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Jun 12, 2020 9:03 PM |
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You are welcome! I looked for you in the Facebook Unofficial OwnerRez Support Group. Come join us! It's a great place to get help from other users (although, clearly, the folks who work for OR are th…
(Posted Jun 12, 2020 3:37 PM)
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Jun 12, 2020 3:37 PM |
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Hi, Celine!
Go to Settings > Messaging > Email Templates.
Write yourself a note that says: You have a guest arriving on {BARR} whose name is {CFULL} with an email of {CEMAILPRIME}.
Make sure to put …
(Posted Jun 12, 2020 12:54 PM)
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Jun 12, 2020 12:54 PM |
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With all the things going on this year I have written a document to send to guests who change their dates because I want them to sign something to update the original RA. I have added it under my Leg…
(Posted Jun 9, 2020 7:19 PM)
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Jun 9, 2020 7:19 PM |
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Mai: It's a process and not easily explained in this chat. Have you joined the Facebook group "Unofficial OwnerRez Support Group"? It's a great place for support. First thing: draw up your Rental Ag…
(Posted Jun 8, 2020 2:49 PM)
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Jun 8, 2020 2:49 PM |
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Unfortunately it does the same thing with AirBnB. I think their programming is designed to show what the charges should be based on OR rules (which is the OR column) and then shows what the OTA would…
(Posted Jun 7, 2020 2:55 PM)
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Jun 7, 2020 2:55 PM |
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Can you set up a "Season" just for that week and use the check boxes at the bottom to designate which check-in/out days you want?
(Posted Jun 7, 2020 2:52 PM)
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Jun 7, 2020 2:52 PM |
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I have had this in the past and ended up changing the First Payment to $10 just to get it booked. Then I give them an "offline" option for the payment (like Venmo or a Check) so they are allowed to b…
(Posted Jun 6, 2020 6:32 PM)
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Jun 6, 2020 6:32 PM |
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If you go to the "Support" tab and search for "Damage Protection Overview" there's a lot of info on what's available.
Just remember this is for ACCIDENTAL damage. Will not cover intentional damage. …
(Posted Jun 1, 2020 7:08 PM)
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Jun 1, 2020 7:08 PM |
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Chris / Ken / Paul & Paul
Any updates on the ability to be more flexible with payment schedules? Thanks.
(Posted May 31, 2020 12:51 PM)
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May 31, 2020 12:51 PM |
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Regarding Price Consistency, and just to make sure, other info in OR says:
"First: this only applies to API connections. If you are not using our HA/VRBO API, it's entirely irrelevant.
Second: Owner…
(Posted May 29, 2020 8:11 PM)
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May 29, 2020 8:11 PM |
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Hi, Tim! Reports > Date Range Make sure to check the box for "Include custom field values associated with bookings." Hope that helps. (Not the prettiest, and Custom Fields are not split out by f…
(Posted May 28, 2020 2:41 PM)
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May 28, 2020 2:41 PM |
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Paul W. - Is this something you guys have experience with: folks who use it, how to use it, whether it improves your ability to get bookings? Do you know enough about it to know if it's available to …
(Posted May 27, 2020 8:17 PM)
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May 27, 2020 8:17 PM |
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"Sorry if this has already been asked and answered, but I have never been able to find a way to search the forms."
Hi, Glenn: You can search the entire site (Forum, Blogs, Help) by going to the Sup…
(Posted May 27, 2020 3:34 PM)
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May 27, 2020 3:34 PM |
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Hey, BlueMtnCabins! It's a product from Rental Guardian. Go to https://www.mastercancel.com/. I did a little digging and saw a price quote of 4.4% of booking total - but I'm not sure how they defi…
(Posted May 27, 2020 3:30 PM)
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May 27, 2020 3:30 PM |
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Autumn J: Any idea the cost of Master Cancel?
(Posted May 26, 2020 10:24 PM)
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May 26, 2020 10:24 PM |
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If you look at Settings > Surcharges and Discounts > Booking Fields > Number of Nighs is Greater Than or Equal To.
Just make it "Applied Automatically" and do a Fixed Amount "Per Stay."
Hopefully t…
(Posted May 26, 2020 8:16 PM)
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May 26, 2020 8:16 PM |
