Feature Requests

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Hello,

Thanks for all of the new features and improvements you are making on the Airbnb CRM in OwnerRez. I love being able to communicate through the "Airbnb messaging" system right from my OwnerRez account, as well as being able to submit a review from there as well.

It's always been a mystery to me what the guest sees on their side of the booking when they look at the house manual on their booking through the Airbnb app. And it is a little bit confusing in OwnerRez what the Airbnb guest sees if the OwnerRez account is using the Airbnb API. Because I'm not sure, I've added driving directions and internet information in the House Manual field, because I'm not sure if they can see those other fields from their booking in the Airbnb app.

I've noticed lately that you've added little Airbnb logos on the Guest Instructions page, so I assume that is meant to indicate that that field is applicable to Airbnb. However, it is a little confusing, because it is not clear if the field above or below the Airbnb logo is the one being flagged as used by Airbnb.

For example, we know that the "House Manual" field is expressly used by Airbnb. The Airbnb logo is located underneath that field.

If we follow that logic then the other fields that have the Airbnb logo underneath are:

Check-in Instructions
Driving Directions

I don't think that is correct, through. The Check-in Instructions are the same as the information in the House Manual so I don't think the Airbnb guest sees both when they look at the house manual in their booking on the Airbnb app.

What I think the Airbnb guest might be seeing when they look at the House Manual through the Airbnb app for their booking are the House Manual field, the Driving Directions field and the Internet Info field. If this is correct, then maybe the little Airbnb logo should be moved below the Driving Directions field and the Internet Info field instead of above them.

I'd like to make a suggestion that maybe a link could be added to either the "Related Activity" or the "Conversation with (Guest)" sections under the booking in CRM that leads to the House Manual as it is shown to the guest on the Airbnb app (that includes all of the applicable fields). This will help us actually see what the guest sees when they look at the House Manual for their booking.

If the guest accepts the TI, you'll see that on the Insurance tab of the booking.

If the guest doesn't accept the TI, it doesn't populate any info, so you know that by the absence of an insurance policy on the booking.

We've thought about having a merge field for "Travel Insurance Status", but the problem is that could change over time. If you put that in the renter agreement, for example, maybe they didn't buy during booking but did pick it up later. Or vice versa, they could purchase a policy and then later cancel it.

That's what an e-signature looks like, because there is no physical signature - the guest "signs" on their own device. Most people don't have computerized pens, and "signatures" signed with a mouse are just a mess of random lines.

Currently, all we see in a name, when the person signed and an IP. It would be very useful to see a picture of the signature.
instead of using custom fields separately and then insert this custom fields where we want them to show on the contract, it would be very helpful to be able to design our contract with custom fields that would be filled out by the guest at the time of reviewing/signing contract.

Quotes can be generated with options to purchase insurance or waive it. If guest waives or accepts it, where does this 'information' go?
It would be very helpful to have a document that shows whether the guest 'accepted' or 'declined' the insurance, so that we could use this legally in case the guest requests a refund but didn't buy insurance. or requests a refund, bought insurance in which you would know that refunding to him would not be wise.

Can't you search in the reports? There's a detail report for payments that lets you search amount min and max. I If you put the exact dollar amount in both min and max, it should return anything that matches.

Many times I want to cross-check a deposit (or debit) from my business account with it's respective booking on OwnerRez. Currently there is not way to search by a dollar amount. I think it would be pretty convenient to have this functionality. Amirite, or amirite?!

Ideally a static link for a review could be applied for multiple purposes as linking to a QR code which could be placed around the property or simply in our case - making a door hanger with "These cleaning practices are applied. Leave a feedback on .. QR code.

Since the "wow" factor of the guest is at the top of entering, further steps could be taken as "Scan this to connect to WiFi" with 301 redirect to "How do you like us so far".. options would be endless.

A guest can't imagine how important a couple of words can be to a owner or a PM, scenarios triggering a template 1 day after departure results in minimum feedback; people are tired, willing to go home as may be thinking "We'll go there again anyway" when seeing this trigger.

Static links will check for date of creation, ideally a "What's your name" , phone, email would be optional - if a booking comes from a proxy email it would store it to that contact.

Additionally 1 review p/IP p/day.. since we already know that the guest is connected to the host network, thus making moderation simple.

Currently, OwnerRez associates all reviews with a specific booking. Of course they are also associated with a property, since a booking is in a property, but there isn't any way to just write a review of a property without being connected to a specific booking.

Would it be useful to add this ability? A client suggested the idea of creating a static link for leaving a review for a specific property, to use in a QR code posted in the property on a sign "Review us now!" As a printed sign, it couldn't be associated with a specific booking, just the property in general.

any progress on this feature?
I would love for guests to be able to upload attachements. Currently, the guest is asked to do it separately which adds a little bit of frustration on their part.

Is there not a way to integrate an option for guests to add their ID with photo as an attachment?
I've been using HelloWorks for guest ID's, and it's simple in that the guest can upload a snapshot or a png/jpg file of their driver's license.

There is a kludge together solution that will work using an EMAIL to SMS Gateway...

We have used clicksend.com for many years... on a different PMS...

Basically what you do is create an account on Clicksend
Go to the Email/SMS area and define the from email address that will be sending emails into the clicksend system... this needs to be your email... so you would have to have setup OR to use your email, not theirs.
Build your template and in the to for the email use: {CPHONEPRRW}@sms.clicksend.com
We also define the start and stop tags inside of the email so it doesn't do any theming... you can define these on clicksend... we made ours ##START## and ##STOP##.
In the body of the template you can say whatever you want to say and put ##START## at the beginning and ##STOP## at the end...
You can then use TRIGGERS to send through this gateway.... they would look just like a normal email for the booking.

Or, imagine if it was possible to choose and say that 1) property A's rates are the same as Property B's 2) property A's rates are x% lower or higher than Property B's 3) property A's rates are B's prices -+10

If this was possible, potentially you could define rates for 1 property and maintain rates for 10,20,30 ... properties.

Would love to be able to text quote link for those who inquired, dates available, but has not booked.

Maybe good to add optional customizable message (maybe 120 characters) that can be shown to potential guest on check out. Can cover cancellation policy or something important. Right now many people are asking "do you have special covid cancellation policy". I would love to be able to add message like "standard cancellation refund policy applies unless government shutdown mandated" .

Yes for sure.

Yes but we need to be able to select which discounts are allowed to stack.

Currently, if a guest enters a discount code on your website, that discount is applied, but any other discounts the booking might also qualify for are ignored.

This may not always be what you want - for instance, you may want the WINTER discount code to apply, and also the 7-night whole-week length-of-stay discount. Right now you can't do that.

Should we add an "Allow Stacking" option to the discount codes?

Yes, that makes sense. The trouble is that VRBO doesn't currently support that, so we can't "just do it" the way we could the other. We're talking with them about increased flexibility, so that might be possible at some point.

I would rather see the ability to assign different cancellation policies depending on when a guest books.
For example further out bookings have a stricter policy ie 30 + days. Less than a month out maybe a 7 day policy.

Right now, our new Custom Cancellation Policy allows you to set up your own custom policy for when guests get refunds and how much. You can also choose to use your custom policy for VRBO guests, if you're using our API connection with them.

https://www.ownerrez.com/support/articles/cancellation-policies-overview

However, if you set a custom cancellation policy for a given property, that's what's used for both direct-book guests and VRBO guests. You can't set a custom policy for direct-book guests, and a *different* custom policy for VRBO.

Would it be useful to allow this? It's technically possible to do, but we aren't sure how many folks would use it and whether it's worth the bother.

Credit card payment processors always charge you a percentage of each transaction, but in most cases, OwnerRez doesn't know what that is. This can make reconciling your bank statements difficult - OwnerRez says you got $100, but only $97 showed up in your bank.

Stripe is one of the few processors that transmit that information to OwnerRez, so it can be displayed and appear in reports.

Recently, Bambora/Beanstream has announced they are adding this capability. Naturally, we'd like to implement it as a convenience for our clients.

The question here is - how important is this to you? If this suggestion is voted up, it'll be more likely to get done sooner than later.

Yes, This would be very helpful

Many of you most likely use Trust Accounting in your business. I struggle with OR only allowing ONE card on file when they bill me each month as part of this payment is for my business operations and the other is taken from my trust account as my guests pay for damage protection on their booking. I'd love to be able to charge what I owe Owner Reservations for their software separately from the Damage Insurance payments I'm paying for that are commingled in my Trust Account.

For those with multiple properties and potentially multiple pricing levels a simple 3 character long column that would allow you to assign a property to a pricing tier would be helpful.

So for instance you have 20 rentals, 10 are level 1, 5 are level 2, and 5 are level 3

With a tier indicator the rate calendar could filter on that column to only display properties from a specific pricing level which would be very helpful when making rate modifications.

Add a new report that would create a report suitable for publication that would display rates by property and season with ability to select specific properties etc

We manage 26 properties and have different pricing tiers and different discounts based on these tiers. When setting up discounts and surcharges it would be extremely helpful if existing data could be exported, edited, and imported as a way to create new entries.

I third this!!

This would be awesome! :)