Feature Requests

Sort by

• Newest Reply
• Newest Topic

Would be super helpful to be notified by OR when a Guest has purchased travel insurance; a reassuring bit of knowledge should something go sideways on our end that adversely affects the Guest's stay, before we offer partial or full refund mea culpas, etc. Who's with me?

It would be great to see which Home Away family / child site a guest booked through. That is, to know more than just from the Booking Overview page:

"This booking was created automatically by a HomeAway API integrated channel."

It would be helpful to know if the booking is from VRBO, HomeAway, Travelocity, Expedia, Hometogo, etc.

1) That would tell us which site we are getting the most bookings through and help us with strategy etc.
2) Also, it determines whether I can review the guest and thus my post-check-out message that gets sent. If the booking is from VRBO or HomeAway, I can write a review for the guest but if it is from Travelocity or Expedia, I cannot.

Begging for this feature!!! Many would be happier uploading it this way than texting or emailing.

I think it is necessary to provide a secure portal for the guest to upload their ID. This is becoming more of a concern to guests and it is necessary when fighting a chargeback.

Yep I see this as beneficial option for those of us here in Oz as well

Ability to associate a tag to a surcharge. When that surcharge is added to the booking either manually or by the guest at check out then tag that booking.
Thanks

This would be enormously helpful as I'm constantly checking for tags!

Good idea!

Pleaseeeee add this feature!!!

Yes! Having the ability to accept credit card payments for non-booking related charges would be ideal. I occasionally have charges to owners that exceed revenue for the month… so there is a balance due from owners to us. While not booking related, the charge is owner/property-related and being able to execute that somewhere within the OR system would be very helpful!

I would really appreciate the ability to search the Feature Requests. I can do an overall search, but it usually brings up pages and pages of forum discussions... which isn't super helpful when I'm just trying to see if someone already created a request for something I'm interested in (so that I can up-vote it).

So I'm submitting a Feature Request for the ability to search Feature Requests. ;)

Yesss!!!! I totally vote for this feature too.

This would be great

Inclusion of the fees that we pay would reduce our administrative time on bank reconciliations, accounting/tax prep and opportunity for error. Now that Bambora is willing, sure hope that this missing link will be implemented to display/report complete booking records.

We really need to have our pictures on the website. Not static pictures. That is so 1980. If we change the pics in owner rez...why not make a widget that works in tandem with the existing...booking widget, calendar, etc. That page where it says "Details"..should have all our pictures. Still waiting for something on this.

There are cases where the owner doesn't make any money to cover repairs or supplies charged back to them or they would like to pay them instead of being taken from income..
Instead of sending a check.

What would be the use case for this? Owner statements nearly always result in you the PM owing money to the owners, not the other way around.

Why can guests pay online but owners can not pay their statements online?

Yes, just thinking out loud. We changed our commission rate and included hospitality extras like paper towels, toilet paper, laundry pods, soaps, shampoos etc. So now it's no longer an expense for the owners and we don't track them that way on their statements but it would be handy if we could keep track of the expense for ourselves in OR. They wouldn't be for owners, properties or bookings but would be part of the monthly PM breakdown. Am I making sense?

I'd like to show the number of bedrooms and bathrooms in my property on the quote. So in addition to seeing the following: guest name, arrival date, departure date, number of guests, quote # and expiration date of quote. It would also include 1 bedroom/2 bathroom.

I don't quiet understand that part.
Are you saying - if you have expenses to run your business, you want to put them into OR?
For example: if you do some additional advertising not charged to owners- are you looking for a spot in OR for that?

"The WordPress plugin is much more than that -- with the plugin, the photos aren't hosted on your site, they're hosted by OwnerRez, and all photo changes as well as descriptions, amenities, etc. that you change in OwnerRez are automatically updated to your WordPress site. That's why the WordPress plugin is a premium feature."
Same goes for the API connection between OR and the OTA's. If folks want to completely automate their websites with widgets, they should be able to do so with all of the properties data, not just booking data.

Just give the people what they want!

If you want to upload the photos and content to your own website hosted elsewhere, then you don't need the plugin at all -- just upload the photos and write in the content on your site. The widgets included in the base plan will let you add calendars, rates, book now, etc.

The WordPress plugin is much more than that -- with the plugin, the photos aren't hosted on your site, they're hosted by OwnerRez, and all photo changes as well as descriptions, amenities, etc. that you change in OwnerRez are automatically updated to your WordPress site. That's why the WordPress plugin is a premium feature.

Currently Vrbo request to book come in as bookings, because they have the payment information tied to them. You'll see them with an hourglass and pending status in the bookings list, and you get a pending booking notification alert.

They don't currently trigger an unread count, though, since they're not coming in as a quote/inquiry -- that's a good idea to tie it in that way too, and something we'll consider for development.

Can you explain a bit more? I'm not quite sure how an expense that is in commission would work.

If it's commission, it would be broken down in the reports under commission already. If it's an expense, it would separate out that way.

Why the heck would you pay for a hoisted website in order to use a plug-in on your own website hosted elsewhere???

But what if the expense is just part of the commission you get. Would be good to be able to track them to see a report later for taxes?

Yes, the WordPress Plugin is a premium feature, part of the Hosted Website premium feature. You'll need to activate and pay for the Hosted Website premium feature in order to use it.

I may be missing something here, if so, apologies.

It appears though that with VRBO API, a booking request does not come in via the quotes/inquiry tabs - it appears in the booking tab as a "pending". The issue is that tab does provide notifications when something is new. If we get an email from VRBO but for whatever reason it gets buried in our inbox we won't be aware there's a pending booking that needs to be responded to with a confirm.

Is there anyway to have VRBO inquiries go to Quotes/Inquiry instead, or to have the Booking tab display a notification when something is changed such as this, just like the other tabs do?

The Wordpress plugin doesn't work.
I can't activate it because whenever I go to Settings->Wordpress Plugin
It takes me to Hosted Website settings.
Are we supposed to pay for the use of the widget as a premium upgrade????