Feature Requests

Sort by

• Newest Reply
• Newest Topic

This would be a great assistance in importing property details.
OR - a way to give the owner access to the property details so they can fill in only to fill in only what is needed.
Current export is also horizontal where it is easier to read and enter data if it is vertical (Pivoted)

We put a link to Jotform in our OR rental agreement. Jotform opens in a new window. Guest uploads DL photo (multiple ways to do this is offered by Jotform) which gets emailed to us. We save this image in the files tab of the reservation. A lot of steps but get the job done.
What I really wish for is an activity log for a reservation. So, If someone switches dates or properties there is a log of what was done. We have multiple people taking calls and working on reseravations. I history of past activity would be really helpful.

Great, I didn't realise this was possible. Thank you very much!

Yes, that's a good idea that will likely be added down the road a bit.

I never hold any dates for anyone unless they paid the deposit. Paid - booked; not paid - not booked. 1st come, 1st serve. Otherwise it will be a perpetual "check's in the mail" game.

As Chris Hynes said, it's definitely possible with the Mutual Blocking feature. I have two side-by-side 2-bedroom condos and rent them out separately as well as together as a combined unit. The Mutual Blocking feature works flawlessly IME.

The locks that support assigning codes can program the same code for multiple locks: https://www.ownerrez.com/support/articles/door-locks-technical-functional-differences -- that's currently RemoteLock and Brivo.

The other locks do support the same scenario with separate codes and multiple programming for a given property/booking, but you'd end up with three different codes in the one property scenario as the other lock types can't share codes between locks.

Chris, I need the abilty to auto-program three locks on one house with the same code this week, and then two separate codes next week (one for upstairs and a separate one for the downstairs portion). Which locks and OR compatible software can do this?
Matt

This feature would be amazing. Currently I tell potential guests multiple times that a quote does not block off dates. Inevitably someone waits to complete the quote and it gets booked out from under them. I don't want a quote to always block dates, but to be able to toggle the option would be best.

Yes! I just started using tags to identify our return guests so I can apply the return guest discount. If it automatically applied the discount to guests with that tag, I wouldn't have to worry about missing one.

I believe this is possible with our mutual blocking feature: https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

Is there a difference I'm missing about the scenario you're describing, or will that tool work for you?

Hello there,

Case 1: It's common practice to combine two or more units and present it as one unit on listing sites, since some people search accommodation for large groups.

Case 2: It's common practice that hosts who rent bedrooms of a unit also list the unit as one whole listing in addition to bedrooms on listing sites.

Currently OR doesn't support the necessary configuration to be able to achieve the above scenarios.

Let's take Case 2 here as an example and say that this unit has 3 bedrooms: A, B and C. Let's call the whole unit as D.

OR should make it possible that

1) even if one of A, B or C is not available then D is not available either.
2) If D is not available A, B , C are not available either.

Thank you for consideration.

Kind regards,

I want the trigger for both situations: custom field has a value, custom field does not have a value. I use it for the door code to send to the guest, so I want an email message that comes to me if I didn't set the door code at least a week in advance of their arrival, and another email message to send the door code to them once the custom door code field is set and other conditions (like getting the security deposit) are fulfilled.

EDIT: 3 years later and I just got bit by this again and still want the feature!

I use tags on every single booking and now adding tags to the guest name. Please consider adding "TAG CRITERIA" to discounts based on TAGS. For example, friends and family discounts, repeat guest discounts, etc. The purpose of this request is not to do away with discount codes. The codes serve a purpose for very specific campaigns we run: seasonal, ads/promotion, etc and we track those by the code. We manually have to apply the repeat guest and friends and family discounts. If we have a TAG assigned to the guest name such as "repeatguest" it would be recognized in the system and their repeat reward would automatically apply at checkout. I see this as a great option and hope that others would too. The TAGS have been very useful in so many ways hopefully we can add this too!

So here on Tybee Island, everyone attempts to access the rental early, it's a huge pain for all of us, housekeeping gets disrupted, sometimes the guest are even rude and feel entitled to gain early access.

Here is the issue... We have the check in info set to arrive at exactly 4pm, however, the system has a lag and guest receive the info at 4:04 - 4:08 pm. We get so many panicked phone calls during this time.

Can you adjust the times to allow say 3:50pm, as of now we only have hourly options.

Yes!!! such as landscaping fees that are the same every month.

Thanks for the suggestion!

We do not currently support repeating triggers because it can get very spammy. Consider someone who sets up a "daily" recurring trigger for 30 days before arrival with no criteria! The guest would simply get spammed every day with no way to stop it. 🙀

We have discussed recurring triggers before, but no ETA on that at this time. We want to make sure we do it right with the proper limitations, and that we don't damage your email reputation by a poorly configured trigger.

Some guests you just have to nag and nag. I've got one, hasn't sent his photo ID yet. I want a nag email that goes out every morning about it starting about 3 days before arrival (that feature already is there), but repeats every day until the trigger condition fails (I record they have sent their photo ID as a tag) and always stops after arrival time.

I would love to have a drop down selection menu for the guest to select an option of how they hears about us wether that is via Facebook, Twitter, Friend/relative, Print advertising, Newsletter, etc. This would help with tracking our advertising $ via different venues! Thanks!

Same for Smoky Mountains widget too!

You can forward voice calls made to your SMS number, to another phone number, yes.

You cannot forward SMS messages though.

We do plan to add additional capabilities to the owners portal over time.

Hello all. My understanding was that you could "forward" SMS replies to another number. I have set up forwarding to my GV number but messages do not get forwarded. GV number is capable of text messages.

1. Property reviews - Can owner have access to reviews of their properties through owner portal?
2. Communication - Owner's ability to communicate with PM for property maintenance or getting clarification to questions/queries through owner portal?

Great! Thank you.

This update has now been released, so you can use the change/move button even if the booking has been canceled.

As we approach month end I find myself cussing at my screen again 😦

I just came here to request this as well. I would love to set up all my monthly charges as recurring. Even just an option to duplicate a past expense would be helpful!

Thanks, Chris. I'd added this here after Paul responded suggested via email that I add it as a feature request. Thanks for clarifying that it is already available!

Good point -- this used to be possible when Info was a separate edit screen, but when we merged everything into one change/move screen it is now not possible.

We'll get an update out to make that change/move button visible for canceled bookings as well.