Feature Requests

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No updates yet, but we're tracking it.

FYI - it is not easy to do. It requires an entirely different timing/sending mechanism than how triggers currently work. Triggers currently work based on booking times and proximity (arrival, departure, created dates). Each trigger is attached to a booking and relies on that booking being in a certain arrived/departed type status. This request (for day of week messages) involves an outside recurring calendar time that has nothing to do with bookings.

We now support Refundable Damage Deposits as part of our built-in security deposit feature. Read the announcement here:

https://www.ownerrez.com/blog/refundable-security-deposits-quotes-can-hold-dates-batch-update-for-qb-sync

This should solve this request because you no longer need to include a special surcharge inside the booking charges. The RDD is now done as a separate thing, if you choose to turn it on.

We now support Refundable Damage Deposits as part of our built-in security deposit feature. Read the announcement here:

https://www.ownerrez.com/blog/refundable-security-deposits-quotes-can-hold-dates-batch-update-for-qb-sync

This is now finished and out live. Quotes can now hold dates. Read the announcement here:

https://www.ownerrez.com/blog/refundable-security-deposits-quotes-can-hold-dates-batch-update-for-qb-sync

This is now finished and out live. Read the announcement here:

https://www.ownerrez.com/blog/refundable-security-deposits-quotes-can-hold-dates-batch-update-for-qb-sync

Hello OR folks, any update on this trigger request?

With 2 properties I would like more customization for each property for the Damage Deposit. There are some markets where having a deposit outside of Airbnb does not work. Current options are bit limiting.

looking to set a different amount for each property and select which channels you want to charge the deposit. For example:

1. Set Property 1 to collect a $500 deposit hold through OR for all channels including Airbnb
2. Set Property 2 to collect a $350 deposit through OR for all channels EXCEPT Airbnb

It is our understanding that they are doing some sort of screen-scraping, a little like our Channel Bridge. Due to the time-sensitive nature of communications, though, we've decided we didn't want to use that approach, and are waiting for their official supported API.

Ken,

It appears that other channel managers (Hospitable, etc) are able to send native messages in VRBO. How are they doing it if the api isn't even open to beta testers?

I'd recommend using Owners as the customer & not properties and instead using locations for properties. Then you can line up your owner statement in OwnerRez with one in Quickbooks that has all of their guests.

Voting for this feature. Might be easier to capture addtional Adult names and their IDs in a separate message to guests after they signed to avoid delays, but would like the ability for the addtional name/photo ID captures as well.

You do not *lose* the data - it's all still preserved in OwnerRez. You just can't see it for inactive properties - you need to reactivate them in order for that data to be included in reports.

I agree. It’s the historical data we need. We have properties we no longer manage so need to mark them as inactive but shouldn’t lose the data from when they were active. How can we accurately report on turnover for the year without this information?
Our previous PMS did this.

This is a good one for sure and already in our plans to do. 👍

We have about 40 properties in Owner Rez, but our relationship with each of those clients varies slightly. Some clients manage their own channel bookings but we handle check ins, some properties we do the accounting for them, others have their own accountant.
When we run reports like the Line Item Pivot report we can go through and individually select which properties we want to include but with 40+ properties this is extremely time-consuming.
It would be so helpful if we could create tags for our properties that categorize them based on the services we provide. When we run reports to send to our accountant we could then include only the properties for which we provide accounting services.
I think the filter by Tags could be very useful for many OR clients.

At the risk of opening myself up to a lot of questions... We have this built and it is actively in testing as I write this. Both auto-reviews and other things around it. You will not need to use SmartBNB (Hospitable) any longer after this update goes out. 🤠

Please allow vrbo messaging on ownerrez

I, too, am using SmartBNB (Hospitable now) just for the automated reviews.

1. I agree, the "bad reviews" feature is the killer feature. If I think I'm going to get a bad review, I definitely don't want to post my review any sooner than 1 minute before the review period ends. I don't want the guest to get an email from Airbnb saying, "Matthew wrote a review about you, write your own review to find out what he wrote".

2. It would be very nice to be able to write the bad review before the stay ends, or at least to be able to suppress the default positive review. I've currently got a guest on a 30-day stay who was extremely obnoxious in the first 24 hours. With SmartBNB I can't write my review until after the stay ends.

Personally I do not see the big deal. Once the renter is booked, you have their email/phone in OR. OR sends templated emails/SMS to the renter contact. Don't see a need for cumbersome vrbo to be involved past the boking stage.

Yep, definitely a great idea to increase the number of places and ways that custom fields can be referenced. Something we want to do -- particularly the house rules templating. That might be able to be solved by a simple HTML > plain text conversion or even a text only version that you can configure.

We've got many custom field enhancements on the roadmap, but no ETA as of yet :-/.

Yes, the new layout is a recent update. We're definitely going to continue refining and tightening up the new layout -- you'll see more updates in the coming weeks.

I frequently use the export/import function to update the HEADLINE of our property to promote discount etc.

It was probably over a year ago that I made a FEATURE REQUEST to allow the descriptions to be updated so that I could update it to include special etc. It would also provide a means to standardize descriptions for accounts with a large number of properties.

So I would like to "re" suggest this enhancement which is basically a request to increase the number of columns that are included in the current export / import for properties.

What happened to the rate calendar?
It was perfect for editing rates both on mobile and desktop.
Now it's needlessly huge, so you can only see 3 weeks at the best. Hard to scroll, select, and it's hard for eyes no matter if it's mobile or PC.
Please turn it back to old look.
Thank you!

I've taken the time to go through my Legal Agreements and insert Custom Fields where policies differ by property (e.g. I have a custom pet policy set up in each property that gets automatically merged into the Legal Agreement as applicable). It works great.

However, I still have to comb through and custom-write the House Rules section for each of my properties so the correct verbiage for that property shows up in the House Rules section (especially for Airbnb)

It would be much better if we could use Custom Field merge codes in the House Rules sections of each property.

I know there may be some breakage due to reformatting rich text Custom Fields as plain text; if it would be easier, I'd be fine limiting the House Rules to only allow merging custom fields that are plain text.

What would actually be amazing is if the Airbnb channel's House Rules could automatically be created based off of the Legal Agreement that applies to the Airbnb channel (since Airbnb only allows us to ask for legal agreements if the full text is specified in the House Rules section), but I know there's likely too much potential for breakage due to formatting, but simply allowing merge codes to be used would greatly simplify administration.

As far as I know, the only Venmo API is through Braintree. We do support the Braintree gateway, but only for credit cards right now. We may add support for other non-card methods that Braintree supports at some point, but that involves converting to a completely different API, so it's a large effort.

ID upload is still in the works -- it's part of a much larger renter agreement overhaul to make agreements more powerful, more mobile friendly, and add additional custom field types like files, images, and guest lists.

We're definitely aware of the need, but we want to get it done right.

I love the disallow gaps feature, and I would like to set it for future reservations but want to have an option to disable “disallow gaps 7-21 days before check-in and allow all bookings.
I see a lot of value in this simple option. Is it possible to request it. Does others see the value?

Yes I know you can specify in special instructions. I was wondering if you could make an API-integrated seamless at check out. They may have an API now? Just got this:"Selling your couch on a digital marketplace? Offering your services online? Now, with Venmo Purchase Protection, you can do business with confidence. When payments to a personal profile are tagged as a good or service, Purchase Protection is available on eligible payments* and sellers will pay a 1.9% + $0.10 transaction fee.

Buy and sell with peace of mind, knowing you can be covered in the event something goes wrong."

This is by far the most requested feature and, Paul W, back in March you acknowledged that its importance to your customers. Since then, I and several others have requested an update on this.

Ken has indicated that a third party verification solution is in the works instead, which is not the requested solution.

All we want is a simple means for guests to upload photos of their IDs. Can you please provide us with an update on this?

Yup, this is planned for a future release.