Feature Requests

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Thank you Kumar. 

Hi Ken,

I was looking at another called superhog. The issue with these services that is not fully integrated is that they don't communicate back to OR. Ideally this service should be fully integrated, so when booking or inquiry is made, trigger can link to complete id verification before they can go to next step. 

Currently if I use Superhog, it is disjointed from the workflow. They sync the calendar with OR and send the request to the guests for verification. But there is no automated way to take any action if id verification is not completed.For any action based on id verification is manual process.

Thanks

kumar

I know both Safely and Checkin do provide these services as part of their packages.

https://www.ownerrez.com/support/articles/other-integrations-overview

Ken do you know if there are plans for OR to partner with ANY guest screening platforms out there...?

Good news! This is a planned feature that we've actively developed on. Please keep an eye on our change log!

I am in agreement with this request. An option to have the cleaning expense posted as the departure date is definitely needed in PM. Charging for the cleaning in a month before the service is rendered is problematic.

YES YES YES.

I am in agreement with this request. An option to have the cleaning expense posted as the departure date is definitely needed in PM. Charging for the cleaning in a month before the service is rendered is problematic.

When choosing an optional charge at checkout, the guest can choose the number or amount needed of that Charge. For example, an optional charge would be Beer & Wine with dinner. The guest can choose the amount of people that would like this included in the bill, rather than the current default which is all adults. Instead the guest could choose the number of adults this applied to. (because not all the adults may want to drink)

I would love this feature as well. 

I'd like to be able to automate / send myself (and other key players) various weekly reports. My request is more geared toward financial reports, but also reports such as "Bookings this week." 

Thanks!

Has anyone looked into accepting Affirm as a payment method for potential guests? Our weekly rentals are ~$10k and with a monthly zero interest option, it might open the flood gates…
Thoughts?

Please become a Google Vacation Rentals Connectivity Partner.

I get direct bookings via Google search, and I believe I'd get significantly more if found via Google Vacation Rentals. Unfortunately the only way to do that is via a connectivity partner. Right now other channel managers are serving as such. Would you take another look at this and seriously consider it?

I don't know about others, but I have gotten more direct bookings via Google search than bookings via Booking.com, and total zilch via Houfy, Find Rentals, and Home2Go -- all of which OR has set up with API.

With how popular Airdna and OR are, I'm surprised this doesn't have more votes. I wonder if it's lack of visibility that this feature request exists and can be voted on or lack of desirability from users? 

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/twofactor-authentification)]

Hi Tannya - This request is pre-existing and so merging the requests together. Two-factor/Multi-factor (2FA/MFA) authentication is on the roadmap but the planned release date is not yet set. Contact support if you have specific concerns around your account in the meantime.

-Shawn

Has everyone else seen an uptick in Site Lock-out Notifications recently?  Does anyone know if two-factor authentification is in the works?  I think it would be a great thing to add to make our sites more secure.  Thanks!!

Just wondering how to limit the amount a guest can put on their credit card. We have a lot of reservations over $10k that are done a year in advance so there is a lot of time to wait for them to mail a check. Alternatively thinking of not offering credit card option for reservations made more than say 6 months out. Just trying to limit credit card transaction fees..... Ideas?

Hi All;

I don't want to be presumptuous, but I'm guessing that Canada represents the second highest number of guests booked into the ownerrez system after the US. If that is the case, it would be very helpful to those of us with a lot of Canadian guests to have Canada in the second position right under the US in drop down menu for country so we don't have to navigate to find Canada between the countries of Cameroon and Cape Verde. This is done on many North American airline sites.  Appreciate your comments or support! 

Can you support the “book it now” feature on Instagram as described below? I do not see OwnerRez listed. It would be great if you do. 

You can see from the below image that OR is not currently listed.

In order to add the "BOOK NOW" button on Instagram, it needs to be added to your booking software (Owner Reservations) and then you need to log in to enable it. 
Here are the steps you can take on Instagram on your phone (logged in as @XXXXXXXX) if you want to see if it is possible to set it up:
Log- Edit Profile- Scroll Down to "Action Buttons"- Click on "None Active"- Select Button > Book Now- Select a Partner:

This is where you select your booking partner- You may also need to be logged into the booking software on your phone so that IG can verify the connection similar to Owner Bridge

It’s Instagram‘s world, we just live in it.

I would add that essential to this is the ability to prohibit "flips" on certain holidays. 

I have a ski rental, so it is common for groups to check in or check out on holidays. I want to continue to allow either a check-in or a check-out on those days, but not both. 

 

 

I would like to be able to prohibit check outs or corresponding check in on holidays. Too hard to cover holidays. If someone checks out and the next day is a holiday, automatically block. Only a manual override would work. 

I would add that essential to this is the ability to prohibit "flips" on certain holidays. 

I have a ski rental, so it is common for groups to check in or check out on holidays. I want to continue to allow either a check-in or a check-out on those days, but not both. 

Just another vote for this integration feature with the update that it is now known as Trane home and not nexia any longer.  Those of us who have been doing this for a while have been using Nexia/Trane for so long that I haven't seen the need to change to a new system, other than it doesn't integrate with OwnerRez (which we are loving). 

When I get a cancelation / refund through VRBO, etc., your system zeros out the invoice in OR. 

Then OR reaches out to QB and zeros out the invoice there. 

This is a constant problem for me, as I have to account for payments and refunds that are made. I can't have a zero invoice -- I need to show that the guest paid, cash was received, and then a refund was made. 

I know it is an issue on your end -- and that I can turn off the QB sync for these particular customers. Problem is, it's hard to keep up with multiple cancelations and turn off that sync before the OR-QB handshake happens. 

SO: My request is -- can you all create a toggle on/off that would globally turn off the QB sync whenever there is a cancelation? This would save me so much time and aggravation!!

Thanks for considering.

We have the season set for a few days before and after (depending on the holiday) and then limit the check in/check out including several days. 

so as an example we have Christmas set as 12/23-12/26 with no checkin or out on the 24th or 25th.  

I created a season for each holiday I wanted to restrict and then you uncheck whether check in is allowed or not.  As far as I can tell, for holidays that fall on the same date (Christmas, New Years, etc) you only have to set it once.  For holidays that the date changes (Labor Day, Thanksgiving, etc).  You have to manually change it every year.

Do you create it for the week or just the date?  So if you didn't want someone checking out Christmas you'd create for Dec 25th 2022 and not allow check out on a Sunday? 

YES!

Very much needed !

Thanks Shawn... that is what we have done and currently we have it by owner by property but it cant be changed dynamically... the enhancement would be to temp change that order...similar to what you do with filters.

We find we spend a lot of time on the ribbon.   It is by far the view of choice...  another nice to have would be a checkbox or something that allowed for the display of rates for any unbooked days .  We could quickly tell someone on the phone that is just price shopping what the ballpark rates would be.

It would also be nice to have a sort - We would like to sort by Owner for example so we can get all like properties grouped together, or sort by locations so we can get properties in the same city grouped, etc...

While you can't "group by" when you order, you can manually sort and put like properties together by changing the display order (internal or external) which is found on the List View under the Display Order button, which translates over to the internal order used on the Ribbon View (and other views) too.

You can change the zoom level of the browser... On Chrome click on the 3 dots in the upper right and then change the zoom percentage.   I run mine at 80%.     I think you will have issues with needing to scroll based on the number of properties.   For us we have always had to scroll this screen.   Side to side is our biggest issue... Personally I think you should be able to tell it how many weeks you want to see back and forward and the screen just constantly adjusts accordingly.  (IE... show prior week current week and next week or current week and 2 following weeks, etc...   

It would also be nice to have a sort - We would like to sort by Owner for example so we can get all like properties grouped together, or sort by locations so we can get properties in the same city grouped, etc...