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I'd like to follow up on this and see what can be done as well. We have also started using Duve and they're telling us the same thing that Breezeway did about OwnerRez not allowing for two-way syncing and communication. We love OwnerRez but it's almost enough for us to start looking at other PMS's. 

Integration to Zapier or to a similar tool is really very important. Hope it gets implemented soon.

Notes part of bookings is a very critical part for us and we use it in various ways. Some improvements in the booking notes area would be wonderful:

Here are some suggestions:

1) Possibility of highlighting some of the notes we choose: part of a note or the whole note if this is easier (enabling using rich text in notes might do this maybe?)

2) Low authority users' notes added with a date and user name but as an admin, my notes don't. So it'd be good if the same stamp applied to admin notes...

3) An integration via a connectivity partner (e.g. Zapier, Integrately etc), so that extra services ordered via an online form are added into bookings' notes automatically.

Thank you!!

This is already possible, via several different methods:

1. You can set a specific Booking Window in the API Settings for each individual channel, which will override your Property Rules settings, but won't affect direct bookings.

2. You can set a Channel Blackout, which is basically a block that's only on one channel.

https://www.ownerrez.com/support/articles/blocking-off-time#listing-sites

I would love to be able to set my advance booking windows so that guests who book directly with us get "first dibs" on popular dates.  Ideally, we could set different booking windows for different OTAs, so that a disfavored one could be limited to last-minute guests as an example.

I think this would incentivize direct bookings, as anyone who wants the same dates next year needs to book directly.

Sounds great.  Any idea when this will come?

I'd like to auto tag people who want to use our fitness room, then serve them up the fitness waiver legal agreement.

Excellent!

This is already planned to be added.

The short answer is "yes, sort of."

Inquiries in and of themselves don't mean much.  In most cases, when a guest makes an inquiry, the proper response is to send them back a quote.  If they're doing Instant Book on your website or you have an Autoresponder set up, that'll happen automatically for direct bookings; the listing channels handle things their own way, but in a generally similar fashion.

Once the quote is created, it doesn't matter if the underlying rates change - the quote itself won't be automatically updated.  If the guest chooses to book it, they'll pay whatever was included in the quote at the time it was made.

Of course, nothing prevents the guest from going back to your website and making another inquiry for the same rate - in that case, they'd get an updated quote, which could potentially be cheaper, and they can book that instead.

I would love to start putting the daily checklist and date range checklist to better use, but there is so much extra stuff on there that we don't need. Such as owner name, cleaning date, guest email, etc. Could these columns be checkboxes when we run the report, similar to tags and custom fields, and we could uncheck them if we don't want the info?

Would love to use custom fields in trigger criteria.

Realizing this is a bigger issue than it seems, even something possibly simpler like:

5 OR provided unassigned boolean fields. We users can use them for whatever purpose we need. Then we can include them in the criteria.

And along that line, would be good to have a field we can put in the checkout form that has language permitting us to SMS to guests and acknowledging that may incur carrier fees. We can then use that field in Triggers to determine if a specific user will get an SMS or not. Then have an alternative trigger to handle the "No" people.

Hi!

I have OR integrated with Pricelabs and I'm curious if there is any setting within OR (or PL if somebody knows) where the following can occur:

1. Pricelabs feature of "Last Minute Price" is enabled on a Gradual scale (i.e. prices automatically come down $x or x% as potential booking dates get closer)
2. Inquiry comes in from a potential guest
3. OR "senses" the inquiry and "locks" in current prices
4. Potential guest takes at least 24 or 48 hrs to book but instead of getting the original "inquired" price they are getting the newly "decreased" price from the "Last Minute Pricing" feature price decrease

I suppose this feature is NOT needed if they act on their original inquiry within 24 hrs or some amount of time thereafter or if the inquiry is ONLY good for that day.

Intent here is for guests to book on rates that they were first interested in, not near future discounted rates.

Thanks!

Brandon

Would it be possible to have a report with a date range based on arrival date that shows

the following but add the DATE OF NEXT ARRIVAL?

Arrival Date    Property   Guest Name Phone  Email   DATE OF NEXT ARRIVAL

Another UP vote from us. Being able to schedule reports by arrival/departure date range, properties, etc. would be a great addition to the system. Specifically, our cleaners don't want a separate email for each cleaning. They want a monthly report 15 days before the month starts with only late rental additions creating updates.

Mike & Andree

Hi Chuck,

It seems that Minut has jumped the gun with their instructions being published. They're working with us on integration but it has not yet been finalized and has not gone live. 

I would like to be able to allow exceptions to gap night and minimum or maximum night rules on a specific dates basis.

For example, I have been having my minimum nights set to 2 nights, with a rule that 1 night gaps are not allowed. But this week on one property I have three nights in a row open, and so if someone wants to book two nights they can't, and then I can't fill the single night open based on my rule, if I want to get all those nights filled.

With the ability to make exceptions on a specific dates basis, I can potentially fill all three nights or only two of them last minute more so than now, when I can't bend the rules in this one case. Instead, what I have to do is temporarily change the rules to try to get these nights filled. But this opens the door to other dates down the calendar getting unwanted one-night gaps and one-night stays.

According to Minut, they have an integration now. 

https://support.minut.com/en/articles/6338181-connect-with-ownerrez

I'd love to send repeat guests slightly modified versions of our standard messages. "Looking forward to having you back!" -- that sort of thing. Right now, I can't figure out any way to set a message template to trigger specifically for repeat guests (and then set my standard ones for every other guest). Would love to see that ability integrated into trigger options!

Upvoting this feature has been disabled, but I would like to add my vote. Each Booking should be receiving a unique invitation link to the TouchStay Guide so that TouchStay can track which guests are opening the Guide. I am unaware of any OR "Field Codes" that would provide a unique link to the TouchStay Guide for each Booking, but I know it exists in TouchStay. Please help bridge that gap so that OR users can know which guests are opening the Guide.

Perhaps this has been asked for, but I'd like to see the current listing title and, ideally, the filename of the first photo (or cover photo, so to speak) captured for each booking so that I can analyze a series of bookings to determine if there are any themes in what's working for titles and first photos, which are two of the first things a potential guest sees on the OTAs.

This is under investigation but no ETA at present.

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/daily-report-of-checkouts)]

Ken,

Is there a way in Owner Rez to hide the Airbnb listing with API connection on certain dates and times automatically?

So for example I want to have my listing live on Saturdays and Sundays between 8 am and 8 pm and the rest of the dates have it inactive/snoozed.

Thanks!

Yes - see pinned post above from December 2020. 

This would be VERY helpful!!!  Texting is how most of my customer communicate these days, and so e-mailing them a quote is not the greatest way.  Has this become a feature yet??

I'm going to keep it on manual blocks for now, I have a different setup than most,  I do all the cleaning with 5 apts, sometimes I have help so I leave the calendar open for same day checkins on Three of the apts and block two from same day checkins, and depending on schedule I won't allow same day checkins at all,  its an ever changing landscape so I'll stick with the manual block for now,.

I was just hoping that setting a cleaning day would automatically block time for it without having to do another step and block it. I'll just block it and say its for cleaning in the notes for now, one less step that way.

Yes, I have the changeover restriction which is set to 1 day.  So if someone checks out Friday morning, the system does not allow a checkin until Saturday afternoon.  That is considered a one day block. 

Usually my cleaners will clean the following day of the checkout (in this example, Saturday morning) and that works out fine.   But often they indicate that due to scheduling they may not be able to turn over the place for a few days. (ie in this example, they may clean on Monday even though the checkout was Friday.

Its no big deal, I just go and manually put a block on everything (just to be sure) between checkout and cleaning.... unless cleaning is scheduled the day of checkout.   I just wanted to point out that your assumptions are wrong and cleaning does not always get scheduled perfectly... ;-)

You wouldn't normally block the day of the cleaning - generally, the expectation is that cleaning will take place in the middle of the day, between checkout and checkin.

If you want to have a day in between bookings, you can set that in OwnerRez as a changeover restriction:

https://www.ownerrez.com/support/articles/property-availability-rules#changeover

Hi, Unfortunately I don't think it will work for me, I want to individually block after each stay, if it's a short stay I can clean same day or next day, after a longer stay I block same day check in and next day, but I don't do this all the time, I'll read up on it though and see if I can use it. Thank you

You wouldn't normally block the day of the cleaning - generally, the expectation is that cleaning will take place in the middle of the day, between checkout and checkin.

If you want to have a day in between bookings, you can set that in OwnerRez as a changeover restriction:

https://www.ownerrez.com/support/articles/property-availability-rules#changeover