Feature Requests

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This is great feature!

Will I be able to only require guest to upload ID only for specific channels like Vrbo and Direct Booking since Airbnb already did ID verification?

Airbnb doing supposed "verification" does 0 for the owner in case there is damage or dispute and you have to go to a small claims court. Airbnb will NEVER release the ID THEY have collected to you the owner short of a court order and even then they will fight it tooth and nail.. I do not know why do some owners think that Airbnb will back the owner - Airbnb does "verification" for their own purposes such as to make sure that credit card payment clears. IMO you should keep a consistent ID collection policy across ALL channels that you use: Vrbo, Abb, TripAdvisor, Booking dot com etc etc etc. 

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This is great feature!

Will I be able to only require guest to upload ID only for specific channels like Vrbo and Direct Booking since Airbnb already did ID verification?

It can only be included/excluded by property, not by channel or other criteria. You could make the field optional but that would make it optional for everyone.

Airbnb doing supposed "verification" does 0 for the owner in case there is damage or dispute and you have to go to a small claims court. Airbnb will NEVER release the ID THEY have collected to you the owner short of a court order and even then they will fight it tooth and nail.. I do not know why do some owners think that Airbnb will back the owner - Airbnb does "verification" for their own purposes such as to make sure that credit card payment clears. IMO you should keep a consistent ID collection policy across ALL channels that you use: Vrbo, Abb, TripAdvisor, Booking dot com etc etc etc. 

THANK YOU!! Such a great feature. You all rock. 

This is great feature!

Will I be able to only require guest to upload ID only for specific channels like Vrbo and Direct Booking since Airbnb already did ID verification?

The custom field file format option has been released!

The File format option can be used for all custom field types, but only Booking type custom fields can be shown to guests on checkout/quote acceptance or rental agreement signing. If you select "file" as the format, you can also show this field during the checkout process to capture a file upload (e.g., JPG, PNG, PDF) from the guest.

Only the file name will be rendered using the custom field code. No image or thumbnail is available to show back to the guest. This is for security purposes at this time. You can insert the field code into the rental agreement or messaging template to remind them that they have uploaded "X" file name as part of the process.

Learn more here:

• Custom Fields
• Capture Additional Fields from Guests

THANK YOU

The custom field file format option has been released!

The File format option can be used for all custom field types, but only Booking type custom fields can be shown to guests on checkout/quote acceptance or rental agreement signing. If you select "file" as the format, you can also show this field during the checkout process to capture a file upload (e.g., JPG, PNG, PDF) from the guest.

Only the file name will be rendered using the custom field code. No image or thumbnail is available to show back to the guest. This is for security purposes at this time. You can insert the field code into the rental agreement or messaging template to remind them that they have uploaded "X" file name as part of the process.

Learn more here:

• Custom Fields
• Capture Additional Fields from Guests

Wouldn't it be cool if OR built its own vacation rental marketplace/search functionality that listed all of our properties and linked to our direct booking websites?  Like a mini-airbnb/vrbo specifically for OR clients. This could help boost our direct bookings. 

Hello! I'm a relatively new user and just noticed that a feature I previously used in PriceLabs is no longer available and it looks like it is related to OR.

I'd like to be able to set it so that my minimum length of stay is 1 night, but for one night stays, my price is double what it would normally be.  Is this possible in OR?

GVR may be free initially to get people on board but after they monopolize the market like they inevitably do with other things, they will start charging. Mark my words. 

this is what owner rez said to me: "when Google Vacation Rentals is ready for primetime, yes we will of course integrate with them.  However, they are brand new to the market, and whenever google sees an opportunity to make money they throw their hat into the ring.  Generally it seems they'll  get bored and those ventures never come to full fruition.  Hopefully GoogleVacation Rentals will be different, but only time will tell..." and then he discussed the fee difference with another channel partner that posts listings to GVR charging 5% of bookings, versus the fee-friendly model owner rez is.

Great point.  Orkut and Google Plus come to mind

One Consideration: The other channel managers charge a lot more in fees that Owner Rez does. We had a client who wanted GVR for their house, and when I queried owner  rez and the significant difference in fees was pointed out, I stopped asking.

Yes, you're right about that.

I'm sure I'm not alone in loving OwnerRez and everyone I've had interactions with who works there.

Just not understanding what's going on with this one particular issue.

this is what owner rez said to me: "when Google Vacation Rentals is ready for primetime, yes we will of course integrate with them.  However, they are brand new to the market, and whenever google sees an opportunity to make money they throw their hat into the ring.  Generally it seems they'll  get bored and those ventures never come to full fruition.  Hopefully GoogleVacation Rentals will be different, but only time will tell..." and then he discussed the fee difference with another channel partner that posts listings to GVR charging 5% of bookings, versus the fee-friendly model owner rez is.

I don’t think beds24 does?

Agreed on the fees.  Left Lodgify because of them and everything being UTC based and support being in Spain (and I'm in Los Angeles).

One Consideration: The other channel managers charge a lot more in fees that Owner Rez does. We had a client who wanted GVR for their house, and when I queried owner  rez and the significant difference in fees was pointed out, I stopped asking.

Yes, you're right about that.

I'm sure I'm not alone in loving OwnerRez and everyone I've had interactions with who works there.

Just not understanding what's going on with this one particular issue.

One Consideration: The other channel managers charge a lot more in fees that Owner Rez does. We had a client who wanted GVR for their house, and when I queried owner  rez and the significant difference in fees was pointed out, I stopped asking.

Any word on this happening? It'd be nice to have a tag automatically added like, no card on file, then automatically removed once the tag condition is satisfied.

Thank you, but OwnerRez personnel are only human, and a single request in this thread for an update gets easily lost amidst a whole series of discussions on third party products.

There are other forums on OR where the third party discussions can continue and allow this thread to remain for what's its meant for. Please.

Agreed. Kindly of course 😊

Great news about the update for ID collection!

Meanwhile, @House of Arcade- I use Jotform to collect added information. It is set up as a registration form that collects not only a photo of the IDs (can be jpeg or pdf) , but also added emails and names of of other guests, number of dogs and their names, any identification information and their preferred welcome beverage- wine/soda.

Guest Names and emails are added as custom field definitions and they receive a welcome letter, a copy of our Touchstay Guidebook and post stay an invite to review as well.  The letter also includes an invite to join our mail list "Inner Circle" for future stays at discount when booked directly.

I keep the info through the full duration of their reservation, including the return of deposit held. 

Yes many use 3rd party options. Lots of us simply interested in updates on OR integration of this feature and like to receive updates on this in particular. 

Any day now...

Hallelujah 🙌 thank you! Within the year?

Great news about the update for ID collection!

Meanwhile, @House of Arcade- I use Jotform to collect added information. It is set up as a registration form that collects not only a photo of the IDs (can be jpeg or pdf) , but also added emails and names of of other guests, number of dogs and their names, any identification information and their preferred welcome beverage- wine/soda.

Guest Names and emails are added as custom field definitions and they receive a welcome letter, a copy of our Touchstay Guidebook and post stay an invite to review as well.  The letter also includes an invite to join our mail list "Inner Circle" for future stays at discount when booked directly.

I keep the info through the full duration of their reservation, including the return of deposit held. 

• Fantastic news!  Can’t wait to see the update!

Hey great news - looking forward to it.

Thank you Ken!!

Any day now...

This is great! Where are we now in this process since May 2022?

How do you add the PDF to templates for signed agreements?

I just set up a second property, but those AirBNB Additional Rules are still hiding from me.  I cant edit them on Airbnb (likely because I am API connected) and I cannot find anywhere in OR where to edit them.

It's a problem because the verbiage makes references to my 1st property, but now these are showing in the Additional Rules on AirBNB for the second property.

I did end up finding this. It's in a very convoluted place. Go to: Settings > API Integrations > Airbnb > Change.

Please, note that I am coincidentally a different Brian K, but also having this same issue. I am attempting to update the "Additional rules" section on Airbnb, but cannot find where to do this on OwnerRez. I am also connected with API, so cannot manually update them on Airbnb. Where can I find this? Thanks!

Hello! Interesting concept, but as a general observation, it could create an infinite loop. If SMS is bouncing in general, and someone has a trigger based on bounces, it might continue bouncing if they keep sending SMS messages on the bounce trigger.