SMS Bounce Trigger

If there was an SMS Bounce Trigger, we could create this:

IF an outbound SMS bounces THEN we Send out an Email and Platform message letting the guest know that they will be receiving important notifications by SMS, so they need to update their information.

Should be a pretty simple trigger to add (since the system already emails us based on an SMS bounce) and it would help push all guests toward SMS integration and cell phone inputting instead of office or home numbers, etc.

Thanks for listening!

Ben

Hello! Interesting concept, but as a general observation, it could create an infinite loop. If SMS is bouncing in general, and someone has a trigger based on bounces, it might continue bouncing if they keep sending SMS messages on the bounce trigger.

Shawn, I think this suggestion merits some re-evaluation.  There seems to be 2 common issues with SMS. 1) Sending an SMS to a non-valid number which hopefully then generates a bounce, and 2) An inbound message from a guest or other user TO the registered 10-Digit Number of an OR account (the 10DLC / Long Code).  

Under #1, which is what this user suggested occurs - then OR be able to send an EMAIL message in only 1 time when a bounce occurs.  Under this situation, an infinite look is not possible.  This ideally would be put in place whereas an "alternate trigger" when a bounce occurs.  For example, Send Door Code via SMS, If Fails, then Send Door Code via Email. 

Under #2, it would be very helpful, if a third part (guest or other) send an SMS to a registered OR user account (10DLC / Long Code) an auto-reply message be sent back as an option - so the guest could be reminded hot to get support (rather than sending unreliable messages to the OR user account via the Long Code.