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Hi Brittany & Andrew- It looks like there is a script loading on your site that causes a delay before the widgets and some other elements start loading. You can try removing scripts/plugins on your s…
(Posted Nov 5, 2024 10:40 AM)
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Nov 5, 2024 10:40 AM |
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GVR does support a minimum and/or maximum length of stay requirement on surcharges. These can be set adding the Number of Nights criteria on the surcharge edit page in OwnerRez.
(Posted May 31, 2024 10:26 AM)
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May 31, 2024 10:26 AM |
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Hi there- Currently, percentage based additional guest charges and nightly charges aren't supported because they can be set in such a way that allows for an unbounded price increase. You can technica…
(Posted May 9, 2024 4:13 AM)
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May 9, 2024 4:13 AM |
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Hi Kraig - The "Reason" area is a Vrbo specified field that can include values such as "Accidental", "Wrong Dates", "Owner Disagreement", etc. Currently, we don't have a selection for these items in …
(Posted May 8, 2024 12:53 PM)
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May 8, 2024 12:53 PM |
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Hi Jan,
It appears that the containers for the widgets are not stacking properly when loaded in mobile view. You'll need to edit the mobile layout so that they are stacked on top of one another i…
(Posted Mar 11, 2024 3:04 AM)
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Mar 11, 2024 3:04 AM |
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Hi Brendan & Jessica,
There is currently no way to send messages via the OwnerRez API or Webhooks. This is a planned feature that we are hoping to work on in the later half of 2024.
(Posted Feb 23, 2024 6:00 PM)
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Feb 23, 2024 6:00 PM |
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Hi Tim,
Thank you for the suggestions. I've passed those along to our product management team for consideration. Let us know if you think of any other response fields that you would like to see f…
(Posted Feb 21, 2024 6:16 PM)
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Feb 21, 2024 6:16 PM |
General Help and Questions » Analytics
Hi Bernard,
You are correct that the view count corresponds to the widget loading. The difference in widget views and page views could be due to cross-domain tracking settings of some visitors' b…
(Posted Jan 30, 2024 10:31 PM)
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Jan 30, 2024 10:31 PM |
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Hi Ariel. How did you see the booking was made? Did Airbnb send you a notification? I'm guessing that they tentatively create the booking, but don't send it to us until they receive payment. Once Own…
(Posted Dec 28, 2023 6:38 PM)
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Dec 28, 2023 6:38 PM |
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bigDeeOT As Ken mentioned, the Messaging update does not currently have a specific ETA and will most likely release later this year. In the meantime, I think you could use a scheduled time trigger to…
(Posted Dec 28, 2023 6:16 PM)
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Dec 28, 2023 6:16 PM |
