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Please write in to the Helpdesk with screenshots of what isn't syncing correctly, so we can investigate further. A full resync should not be necessary, but won't hurt and might help.
(Posted Jun 12, 2024 1:09 PM)
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Jun 12, 2024 1:09 PM |
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If Airbnb disabled your account, that likely also deauthorized the connection in OwnerRez. When they re-enabled the Airbnb account, that woudn't necessarily also reauthorize the OwnerRez connection.…
(Posted Jun 12, 2024 12:56 PM)
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Jun 12, 2024 12:56 PM |
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Please take a look at this related Forum thread:
https://www.ownerrez.com/forums/general-help/how-to-set-up-template-to-be-sent-from-another-member-of-our-team
I think you'll find useful solu…
(Posted Jun 12, 2024 11:16 AM)
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Jun 12, 2024 11:16 AM |
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It's in beta testing still, so it hasn't yet been announced, and isn't available for everyone yet.
(Posted Jun 11, 2024 11:20 PM)
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Jun 11, 2024 11:20 PM |
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Actually, I just moved this into the Feature Request area, so it can now be voted on.
(Posted Jun 11, 2024 11:00 AM)
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Jun 11, 2024 11:00 AM |
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If you control the domain welterrealty.com, you can add that as an additional verified domain name as explained here:
https://www.ownerrez.com/support/articles/email-from-reply-to-verified-sender…
(Posted Jun 10, 2024 3:56 PM)
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Jun 10, 2024 3:56 PM |
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You don't actually verify specified email addresses - you verify entire domain names, that you own. I see there is already one domain name that you have verified, soduspointrentalcottage.com . So, …
(Posted Jun 10, 2024 12:39 PM)
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Jun 10, 2024 12:39 PM |
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There are two different options available here, which may be able to get something close to what you want.
1. You can set up different Themes with different return email addresses. These are ass…
(Posted Jun 10, 2024 10:56 AM)
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Jun 10, 2024 10:56 AM |
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Thank you for the excellent explanation, Chris L! You read my mind - I have nothing further to add. :-)
(Posted Jun 10, 2024 10:27 AM)
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Jun 10, 2024 10:27 AM |
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Not really - while you can set up a processing fee, this is not recommended because guests consider it a nuisance fee, and, it is not automatically assigned or removed based on payment type. You hav…
(Posted Jun 8, 2024 10:50 PM)
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Jun 8, 2024 10:50 PM |
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Sure, that's a Last Minute Discount. Here's how to do it:
https://www.ownerrez.com/support/articles/last-minute-discount
(Posted Jun 8, 2024 10:02 AM)
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Jun 8, 2024 10:02 AM |
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I took a look, and it looks like the Action in the Book Now button has gone missing, which is why it isn't doing anything - it should point to the Book Now page. You can fix that in the menu headers…
(Posted Jun 7, 2024 6:28 PM)
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Jun 7, 2024 6:28 PM |
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In many cases, they should flow through to owner statements - for example, if the guest cancelled at the last minute and wasn't entitled to a full refund, the revenue would presumably still appear on…
(Posted Jun 5, 2024 4:44 PM)
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Jun 5, 2024 4:44 PM |
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At present, there is not. We are currently working on overhauling many aspects of this process though, so something along these lines may well be possible in the future.
(Posted Jun 4, 2024 11:57 AM)
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Jun 4, 2024 11:57 AM |
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No, Channel Bridge is still functional, so this is unexpected. Give it another try after a few hours, but if you're still getting the error, please write in to the Helpdesk with full details and a d…
(Posted Jun 4, 2024 10:46 AM)
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Jun 4, 2024 10:46 AM |
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Yes, since by definition if you manually entered a booking, we don't really know where it came from. There has been discussion over the years about adding "manual" as its own listing site entry, but…
(Posted Jun 4, 2024 10:26 AM)
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Jun 4, 2024 10:26 AM |
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Yes, this is normal. Bookings booked through your own website don't have a platform reservation number, because they weren't booked on a booking platform (Airbnb, Vrbo, etc.) - they were booked dire…
(Posted Jun 3, 2024 10:51 AM)
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Jun 3, 2024 10:51 AM |
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No, no news on the ongoing Booking.com API integration improvement work. I'd recommend following our product update blog for the latest updates.
https://www.ownerrez.com/blog
(Posted Jun 3, 2024 10:38 AM)
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Jun 3, 2024 10:38 AM |
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Please write in to the Helpdesk with specifics so we can investigate.
(Posted May 30, 2024 7:46 PM)
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May 30, 2024 7:46 PM |
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Sure! OwnerRez can't set that up automatically, but, you can set bookings up manually with as many payments as you like. Here's how:
https://www.ownerrez.com/support/articles/multiple-payments
(Posted May 30, 2024 12:12 PM)
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May 30, 2024 12:12 PM |
