Leaving Hostaway because of their booking fee?

Cancelled Reservations

Gale J
Jun 5, 2024 2:07 PM
Joined Nov, 2023 3 posts

How do I get cancelled reservations to not flow through to owner statements?

Ken T
Jun 5, 2024 4:44 PM
OR Team Member Joined Aug, 2019 1706 posts

In many cases, they should flow through to owner statements - for example, if the guest cancelled at the last minute and wasn't entitled to a full refund, the revenue would presumably still appear on the owner statement.

In other cases, the cause is that the cancelled booking was not correctly adjusted to update the Charges to whatever is appropriate (maybe $0, maybe half) per your cancellation policy, so the booking financial data is wrong and therefore showing incorrectly.

If you have specific examples of bookings that are not handled properly, please write in to the Helpdesk with an explanation of what is wrong, and we can analyze why that is and what needs to be changed to correct it.

Gale J
Jun 6, 2024 1:12 PM
Joined Nov, 2023 3 posts

Ken,

These are zero revenue cancellations and I don't want them showing up on the owner statements, hence my question.  I have found out how to do it now.

Gale