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I'm not sure I understand this request? Guests are required to type their names in. Can you explain the problem in more detail, perhaps with a specific example emailed in to our Helpdesk for examin…
(Posted Mar 1, 2024 4:02 PM)
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Mar 1, 2024 4:02 PM |
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How do I make my property accept 1 and 2 night rentals from Monday to Thursday Only when we presently have a Min 3 night rental.
You can change the min-nights settings for particular nights, or…
(Posted Mar 1, 2024 2:33 PM)
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Mar 1, 2024 2:33 PM |
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No problem - you can set up a separate template and trigger to send them a reminder, say, 3 days before arrival, much as you would send directions and an access code to a guest a couple days prior.
(Posted Mar 1, 2024 1:45 PM)
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Mar 1, 2024 1:45 PM |
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I was pondering whether setting the door code seven days prior to the guest's arrival, rather than at the time of booking, might reduce the likelihood of the issue I'm facing.
Absolutely - the s…
(Posted Feb 29, 2024 5:54 PM)
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Feb 29, 2024 5:54 PM |
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Sounds like you're doing a Refundable Damage Deposit. In this mode, you actually take the money from the guest via their credit card, which incurs processing fees. When you refund the amount back t…
(Posted Feb 28, 2024 4:19 PM)
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Feb 28, 2024 4:19 PM |
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Sounds like you're doing a Refundable Damage Deposit. In this mode, you actually take the money from the guest via their credit card, which incurs processing fees. When you refund the amount back t…
(Posted Feb 28, 2024 4:18 PM)
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Feb 28, 2024 4:18 PM |
General Help and Questions » Email
If you'd like to write in to the Helpdesk with a detailed description of what you're trying to do, we can get you specific instructions. However, generally, the solution most likely lies in our Them…
(Posted Feb 28, 2024 11:19 AM)
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Feb 28, 2024 11:19 AM |
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Please write in to the Helpdesk with specific examples and screenshots. We are actively working to improve our Booking.com API connection, so, this is very timely if there's something not working co…
(Posted Feb 28, 2024 11:18 AM)
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Feb 28, 2024 11:18 AM |
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Apparently Ken You can not add your property to Expedia. If they need more properties they pull it from VRBO.
That is true, and is also stated in our support docs:
https://www.ownerrez.com/s…
(Posted Feb 27, 2024 1:59 PM)
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Feb 27, 2024 1:59 PM |
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Ken for Expedia do I create a listing on Expedia?
No, don't do that.
Or do I push info from Owner Rez.
No, not that either - it connects through via Vrbo.
I did see from our VRBO AP…
(Posted Feb 27, 2024 12:33 PM)
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Feb 27, 2024 12:33 PM |
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The answer is - it depends.
- Expedia is actually the same company as HomeAway and Vrbo. We have a close relationship with Vrbo, and, if you have connected to Vrbo using OwnerRez, your properti…
(Posted Feb 27, 2024 10:57 AM)
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Feb 27, 2024 10:57 AM |
General Help and Questions » Syncing Error
Please write into the Helpdesk with screenshots showing the problem, so we can investigate. I do know that Airbnb recently made a somewhat breaking change to their API that is affecting the proper u…
(Posted Feb 27, 2024 10:08 AM)
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Feb 27, 2024 10:08 AM |
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The Widget is directly driven by the database - it doesn't need to be refreshed, and is always up-to-date. Something else is going on, possibly a cache issue in your browser, or a confusion as to ex…
(Posted Feb 26, 2024 10:29 AM)
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Feb 26, 2024 10:29 AM |
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I'm in exactly the same position (currently paying PPB of 8%) and have just initiated the VRBO API connection. If connected to VRBO via an API channel manager VRBO automatically move you onto a profe…
(Posted Feb 26, 2024 10:14 AM)
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Feb 26, 2024 10:14 AM |
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@Katie Yes, I think you should open a new feature request, ideally with clear examples of what you're wanting, since I'm not sure I understand it. As you noted, we do support custom fields on proper…
(Posted Feb 26, 2024 10:07 AM)
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Feb 26, 2024 10:07 AM |
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Unfortunately this s not possible, because the major booking channels do not support that. However, you can create length-of-stay discounts:
https://www.ownerrez.com/support/articles/length-of-s…
(Posted Feb 23, 2024 8:13 AM)
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Feb 23, 2024 8:13 AM |
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It is possible to write in to the Helpdesk and request to schedule a support call, although email support is usually able to respond more quickly than a call can be scheduled.
(Posted Feb 23, 2024 8:07 AM)
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Feb 23, 2024 8:07 AM |
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Does the guest's email submitted in the RA automatically get placed in that field of the contact information? by Janice T (/forums/users/347321822) – Feb 21, 2024 4:12 PM (UTC)
Yes, and, it wi…
(Posted Feb 23, 2024 8:03 AM)
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Feb 23, 2024 8:03 AM |
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If you are using our API connection with Vrbo, then, you are doing your own payment processing using your own credit card merchant account configured in OwnerRez and paying those fees. Vrbo is no on…
(Posted Feb 21, 2024 9:22 PM)
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Feb 21, 2024 9:22 PM |
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Unfortunately no, OwnerRez does not have this capability. PriceLabs does though, as noted, so you can accomplish your goal that way.
(Posted Feb 20, 2024 11:09 AM)
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Feb 20, 2024 11:09 AM |
