Giving cleaners information about number of people in a given reservation

Unfortunately Portal User access does not have a capability for our cleaners to see number of guests for a reservation. This is important piece of information for our cleaners as number of days in the reservation as well as number of guests directly correlated to the length of time it takes to clean the properties. Thus knowing number of guests for reservation would help our cleaners to prepare for cleaning and plan ahead better. 

Unfortunately Portal User access gives too much information including finances with we do not want to share with cleaning department. Thus using Portal User access as a work around is not working for us. 

Hi Serg,

I wanted to jump in here and provide a potential alternative option in the meantime. Have you considered setting up third party alerts for your cleaners yet? 

https://www.ownerrez.com/support/articles/third-party-communications-options#third-party-alerts

This option would generally provide the number of guests visiting to the cleaner in the alert, see below for an example of one of those alerts.

This doesn't work for us, if a new booking is 3 months out, how is the cleaner supposed to remember the details?

No problem - you can set up a separate template and trigger to send them a reminder, say, 3 days before arrival, much as you would send directions and an access code to a guest a couple days prior.

That's awesome.  Is there a video to show how to set this up?  Is there a way to submit a notice via SMS to the cleaner also?

Oh thats great! I didn't know that!  Can it be day of cleaning? So they know next expected guest total?

Here are a number of relevant videos and support docs:

https://www.ownerrez.com/support/articles/email-templates-and-triggers

https://www.ownerrez.com/support/articles/pre-arrival-email-templates-triggers-custom-fields

And, yes, messages can be sent via SMS as well as email:

https://www.ownerrez.com/support/articles/sms-messaging-overview

https://www.ownerrez.com/support/articles/sms-templates

Unfortunately, I do not believe "day of cleaning" is an available trigger, you might want to post that as a separate suggestion.  But you could certainly use "day of departure" as a triggering event, which in most cases should be close enough.

Hey Ken, 

Thank you for work around. As such lets please accept the fact that it is a "work around" and it has its limitations. Using OR a hosts can certainly create a trigger and send this info to cleaners via email or messenger. However, it makes cleaners to hop between the software and email/messenger and it complicates things for them and for us hosts. Who worked as a STR cleaner would know how hectic things can get so we need ONE place for all the vital information for the cleaners. Moreover, the cleaners need also access to guest communication. It is because often times guests will verbalize potential problems (example: mold in the shower) which cleaner can automatically identify by reading the messages. Guests oftentime let us know that they are going to depart earlier which also gives our cleaning crew flexibility on when they can start cleaning. 

So I'd say it is important to add flexibility to your portal/staff access areas. As of right now I see that portal access does not give enough information to the cleaners and staff access gives WAY too much. It would be nice to have more flexibility here.