Leaving Hostaway because of their booking fee?

1-2 night rentals

Neil B
Mar 1, 2024 1:57 PM
Joined Sep, 2023 10 posts

How do I make my property accept 1 and 2 night rentals from Monday to Thursday Only when we presently have a Min 3 night rental. For 1 and 2 nights is there a way to boost the nightly rate?

Ken T
Mar 1, 2024 2:33 PM
OR Team Member Joined Aug, 2019 1706 posts

How do I make my property accept 1 and 2 night rentals from Monday to Thursday Only when we presently have a Min 3 night rental. 

You can change the min-nights settings for particular nights, or days of the week, in the Rate Calendar:

https://www.ownerrez.com/support/articles/rates-calendar#nights 

 

 For 1 and 2 nights is there a way to boost the nightly rate?

Yes, you can do a One-night-only surcharge:

https://www.ownerrez.com/support/articles/common-surcharge-discounts#one-night-only

Note that not all channels, notably Airbnb, support this.

 

 

 

Neil B
Mar 1, 2024 4:31 PM
Joined Sep, 2023 10 posts

Ken When I click on Rates there is no drop down so it won't let me do anything, Just to clarify I can go in and set my whole calendar  to allow 1 night across the board providing they are on certain days? I set a surcharge to 10%,  I did go in and set the exceptions to # of nights equal or greater than 1 also set a exception equal or less than 2 . Then I set days arriving Monday on and also from Wed and before. Will this cover it or do I kneed to change min number of nights stay somewhere else?

 

Ken T
Mar 1, 2024 4:36 PM
OR Team Member Joined Aug, 2019 1706 posts

For security reasons, I don't want to post screenshots of your account with specifics about your actual dates and rates, so I think we should move this into a private Helpdesk ticket.  Please write in to us with details, and we'll get instructions back to you.

Neil B
Mar 1, 2024 5:01 PM
Joined Sep, 2023 10 posts

Hi Ken I have been able to make the changes  on OR to add a surcharge for 1 or 2 night bookings and it is pushing thru to VRBO correctly. When I checked on AirBNB it is pushing the surcharge automatically for the Mon, Tues, Wed nightly fee even if guest book longer stays. I contacted Air Bnb they said if I send them a copy of our dialog and that from you, it is a issue at AirBNB's side they will look into why it's pushing thru a surcharge regardless of the parameters around it. Kinda strange that they need to here it from OR and wouldn't do anything because I called asking why this is happening on their site. So if you could write something to that effect, that would be great then I can hear back what their tech team recommends. 

Thanks

 

Ken T
Mar 1, 2024 10:12 PM
OR Team Member Joined Aug, 2019 1706 posts

Yes, it will work on Vrbo.  I don't believe Airbnb has any way to do this at all, on or off of their site.

Neil B
Mar 2, 2024 11:57 AM
Joined Sep, 2023 10 posts

Thanks Ken apparently they can if you get the willing IT person, Fingers crossed

Ken T
Mar 2, 2024 7:17 PM
OR Team Member Joined Aug, 2019 1706 posts

I think I'm not fully following here - are you able to write in to the Helpdesk with more details, so we can understand more clearly what's going on and determine actions we can take to assist?

Nathan
Mar 7, 2024 10:54 AM
Joined Jun, 2023 16 posts

I've had this challenge as well, with a surcharge (cleaning fee) getting pushed to AirBNB regardless of parameters.

I was trying to waive my cleaning fee on AirBNB to make the algorithm happy. I tried setting parameters so 1 night stays would have a cleaning fee still. It appeared Airbnb was always charging the cleaning fee, even for longer stays where it's easier to absorb the cost.

It sounds like Neil is saying AirBNB is willing to look into it/fix it but AirBNB needs to have OwnerRez IT contact AirBNB directly (for some reason).

I read about the option to use a "management fee" surcharge added as a rent item instead of "Cleaning Fee" but am concerned having the extra fee will negatively impact the AirBNB algorithm.

Caleb M
Mar 8, 2024 3:18 PM
OR Team Member Joined Mar, 2022 174 posts

Hi Nathan, 

If you'd still like to pursue this cleaning fee, then please email our helpdesk with further details regarding the set criteria and what you're noticing in terms of oddities. From there we can troubleshoot and if necessary contact Airbnb.

~Caleb

Undercard_Wonder
Mar 26, 2024 6:48 PM
Joined Nov, 2023 61 posts

The other way to do this is set a higher base price and then use discounts to achieve your pricing.  You can do this both on OwnerRez, or if you use a pricing engine like PriceLabs, you may be able to do it there.  Or you can use a combination (but be careful not to stack them unintentionally).

As an example, if you wanted to charge $250 a night except for one- and two-day stays, where you wanted the price to be $500, you could set a base rate of $500 and then set a 50% discount for stays of 3, 4, 5, or 6 nights, which would yield the result you want.  (After 6 days, you'd run into your weekly discount....)  Obviously, you could vary what discounts you want to to encourage or discourage particular lengths of stay.