I did get a call scheduled. No, the email is wayyyy slower. Because the first request takes 24 hours to 3 days to reply (like this reply...multiple days after I posted in here). Then they ask for something to try. Then it doesnt work and you let them know, then it you have to wait 1-3 days before they tell you the next thing to try.....and this continues.
On a call, when it doesnt work they have you try something else immediatly. So even if the call takes longer to schedule, it can bring resolve quicker.
Overall I have been happy with the idea of owner rez, I know once it is working it will be worth it and this will be a distant memory, but having one issue for multiple weeks that halts everything is not a good system. Glad I have a call scheduled for today :)
