Ken T

Joined August 2019
1706 posts
Topic

Feature Requests » Auto apply a tag for Surcharges

Yes, we are planning to add tag automation capabilities, which would include this sort of arrangement.

(Posted Mar 8, 2024 5:47 PM)

General Help and Questions » Does OR Allow New Airbnb Listings Access?

These functions are not yet supported in Airbnb's API, so, no, at present it is not possible to control those via OwnerRez.

(Posted Mar 8, 2024 12:38 PM)

General Help and Questions » Signed Renters Agreements

Sure! Go to the main Bookings screen, and choose the List view: https://uc.orez.io/w/files/e1c4ae8a7b324995b7c8f53177a4153e Then select the Filter button: https://uc.orez.io/w/files/a212…

(Posted Mar 8, 2024 10:45 AM)

Feature Requests » ChatGPt integration

I'd love to get ChatGPT installed ONLY if it responded to simple questions like "how many bedrooms" with "read the frickin' description.  The bedroom count is CFB at the top and there's a freaking fl…

(Posted Mar 7, 2024 2:56 PM)

General Help and Questions » Minimum nights rule not working

There's quite a few things that can cause this.  Please write in to the Helpdesk with the specific example, and we'll investigate.

(Posted Mar 7, 2024 11:49 AM)

Feature Requests » Automated Messages That Serve as Autoresponders to Guest Messages

There is ongoing work to add additional triggers that should address most if not all of your needs in the near future.

(Posted Mar 7, 2024 10:26 AM)

General Chat » Dumb Question

Depends on how they're being paid... OwnerRez itself never handles any of your money.  Airbnb collects their own guests' payments, and deposits them into the account you've configured in their contro…

(Posted Mar 7, 2024 10:20 AM)

General Help and Questions » Widget URL Mapping not working

Please write in to the Helpdesk with the specific URLs in question, so we can take a look.  My first guess is that perhaps you have not configured each separate Widget to be for each individual prope…

(Posted Mar 5, 2024 2:53 PM)

Feature Requests » ChatGPt integration

they said fall of 2024 at best by Ruslan K (/forums/users/347358468) – Mar 5, 2024 3:20 PM (UTC) That seems about correct.  Our engineers are still working on the API extension to even make thi…

(Posted Mar 5, 2024 10:24 AM)

Feature Requests » ChatGPt integration

I think OR could let hosts be the judge of whether they would like to use AI chats. Bingo, you nailed it!  That's exactly the plan, and why we are adding communication endpoints to our open API.…

(Posted Mar 5, 2024 10:18 AM)

Feature Requests » Send Email or text to current guests

That kind of bulk marketing opens some other more complex issues, which at present are best left to specialist systems designed for that purpose like MailChimp or Constant Contact.  We may add that c…

(Posted Mar 4, 2024 10:09 PM)

Feature Requests » ChatGPt integration

We are actively at work extending our existing open API, to support integration for communications.  Among many, many other useful things, this will allow you to make use of the wide variety of AI to…

(Posted Mar 4, 2024 1:24 PM)

Feature Requests » Automated Messages That Serve as Autoresponders to Guest Messages

We do now have the ability to set time delimiters on triggers: https://www.ownerrez.com/blog/new-inquiry-triggers-major-trigger-redesign-no-more-platform-email-for-bookingcom-improved-property-ma…

(Posted Mar 3, 2024 7:08 PM)

Feature Requests » Giving cleaners information about number of people in a given reservation

Here are a number of relevant videos and support docs: https://www.ownerrez.com/support/articles/email-templates-and-triggers https://www.ownerrez.com/support/articles/pre-arrival-email-templ…

(Posted Mar 2, 2024 7:28 PM)

General Help and Questions » Credit Card charges

Transaction fees are paid by the owner of the credit card payment processing account - normally the owner of the property or the PM, but never the guest. There is no single answer to the question…

(Posted Mar 2, 2024 7:26 PM)

General Help and Questions » 1-2 night rentals

I think I'm not fully following here - are you able to write in to the Helpdesk with more details, so we can understand more clearly what's going on and determine actions we can take to assist?

(Posted Mar 2, 2024 7:17 PM)

General Help and Questions » My client is freaking out because of this, help

Unfortunately, at present this is a known limitation of the API at present.  Work is ongoing to improve flexibility in this area, so I don't believe it will be too much longer - likely sometime this …

(Posted Mar 1, 2024 10:14 PM)

General Help and Questions » 1-2 night rentals

Yes, it will work on Vrbo.  I don't believe Airbnb has any way to do this at all, on or off of their site.

(Posted Mar 1, 2024 10:12 PM)

General Help and Questions » 1-2 night rentals

For security reasons, I don't want to post screenshots of your account with specifics about your actual dates and rates, so I think we should move this into a private Helpdesk ticket.  Please write i…

(Posted Mar 1, 2024 4:36 PM)

General Help and Questions » OR Channel Syncing is Failing

This is an issue caused by an unannounced change implemented by Airbnb - as you pointed out, the error is being issued by Airbnb, not OwnerRez, and is widespread in effect across our Airbnb-connected…

(Posted Mar 1, 2024 4:06 PM)