Automated Messages That Serve as Autoresponders to Guest Messages

Status: Requested 2 Votes
Keith B
Mar 3, 2024 1:54 PM
Joined Jun, 2023 2 posts

Can you please create a feature that allows hosts to have an automated message response that occurs during a specific timeframe? Idealistically it can work for a specific time like from 10PM to 5AM for example. 

 

Example: I go to bed at 10PM, but a guest (who's already booked & confirmed, regardless if it's before their reservation date or during) messages me at 10:15PM for a random question that's not urgent. An automated message that is active between 10PM and 6AM is automatically triggered & sent to the confirmed guest stating "Good evening, I am unable to respond right now because of the late hours. I will read all my messages as soon as I wake up tomorrow at 0600 to address any non-urgent issues. For any urgent matters, please text my cell phone directly or call me directly. My number is listed in the rental agreement."

 

 

Keith B
Mar 3, 2024 10:28 PM
Joined Jun, 2023 2 posts

Thank you for the information. From what I understand though is that the trigger applies to inquiries primarily. I still don't see a way how I can apply it to where the trigger is for messages from guests who are booked already. 

 

Is there a way to have this feature added? I don't need an automated response for inquiries , but from channel messages from booked guests.

Airnaldo C
Mar 7, 2024 6:10 AM
Joined Aug, 2020 13 posts

I'm keeping my Hospitable account because of this, they allow to send automaticcally messages with diffrent triggers.
I hope ownerrez add this feature soon

Ken T
Mar 7, 2024 10:26 AM
Joined Aug, 2019 1706 posts

There is ongoing work to add additional triggers that should address most if not all of your needs in the near future.

Evan W
2 days ago
Joined Mar, 2020 1 post

Any update on this? I'm going to start self-managing and am trying to decide which software to use. The only thing holding me back from OwnerRez is the auto-reply for incoming messages from guests who have already booked (i.e. What is the WIFI password? Which day is trash day? etc.). Others such as Hospitable have this included. Thanks.

Bri
yesterday
OR Team Member Joined Mar, 2022 99 posts

Any update on this? I'm going to start self-managing and am trying to decide which software to use. The only thing holding me back from OwnerRez is the auto-reply for incoming messages from guests who have already booked (i.e. What is the WIFI password? Which day is trash day? etc.). Others such as Hospitable have this included. Thanks.

by Evan W – Nov 20, 2024 2:24 AM (UTC)

Hey Evan,

While OwnerRez doesn't offer this as an internal feature, we now work with a number of AI integration partners. I would recommend checking them out! You can find the list here:

https://www.ownerrez.com/integrations#ai