ChatGPt integration

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Thanks Ken, you guys doing amazing job maintaining the platform and adding partners. My best choice I’ve made years ago

I'd love to get ChatGPT installed ONLY if it responded to simple questions like "how many bedrooms" with "read the frickin' description.  The bedroom count is CFB at the top and there's a freaking floorplan too ya dolt!"

I'd love to get ChatGPT installed ONLY if it responded to simple questions like "how many bedrooms" with "read the frickin' description.  The bedroom count is CFB at the top and there's a freaking floorplan too ya dolt!"

That's actually a very worthy example of something that is straightforward and obvious to a person, but to a computer, not so much.  As human beings, we all understand the concept of what a half-bath is - it's a bathroom with a toilet and sink but no shower or tub.  And, a 3/4 bath has a toilet, sink, and shower, but no tub.

To a computer, though, I'd bet the AI would be easily confused, particularly in a house with a half-bath powder room downstairs, a full bath in the master suite, a 3/4 bath in the second bedroom, and an outdoor shower for returning from the beach.  How many baths does the house have?

I have been using Hospitable all along for my messaging because I find their system to be user friendly. I know a lot of people who do the same. They way they use AI is incredibly helpful in my messaging. The AI suggests a response that I get to edit and then approve before going out. It has literally taken my Hospitality to a new level. Recently I had a very annoying guest that I was having difficult communicating with because they were complaining and, being unreasonable. AI came up with "Thank you so much I really appreciate the feedback. It helps me to make the guest experience better for everyone. I really appreciate guests like you who care about our home." I never could have come up with that in the headspace I was in. AI allows me to take my emotions and ego out of the equation.

I contacted Yada.Ai, a prominent player in AI-driven guest engagement, to inquire about their lack of integration with OwnerRez. Their response highlighted that OwnerRez imposes a hefty 25% revenue charge for integration, a figure notably higher than competitors who offer integrations at no cost. I'm curious if Ken could shed light on whether a proprietary solution is in development or if we're simply enduring OwnerRez's strict stance on revenue charges.

Hi Justin,

What you're being told by Yada is a bit misleading.  Let me add some context...

We have an open API that is free for all to use, but it does not include messaging access.  When partners build apps for OwnerRez, using our API, they often ask us to certify/test it and promote it with them after certifying that the integration is good.  There is a cost to do that, and we work that out with each partner on a case by case basis using industry standard agreements.  Again though, that does not include messaging.

However, in recent times, we have been heavily pushed by messaging vendors to add messaging API so that they can build AI (eg. ChatGPT type) integrations.  This isn't just Yada, but many others.  To date, we have been pursued by more than a dozen such messaging vendors.

We have never exposed our messaging via API because it carries a heavy cost.  Messaging grows at a very high rate and is very chatty (thousands of operations per minute at times).  We recently added Booking.com messaging and we are planning to add email (inbound and outbound both) in the near future.  Again, there is a very heavy cost to this - both in upfront engineering work and management over time.  Messaging probably accounts for ~25% of what our sysops team deals with in the background every day.

When you add API access to messaging, it means we then have to be responsible for supporting down-stream vendors as well as up-stream vendors.  Airbnb passes messages to our system, we pass them to the AI vendor, the AI vendor writes a response and passes it back, we pass it back to Airbnb - all in seconds.

In talking with AI vendors recently, we were encouraged to invest engineering time to add messaging access and the AI vendors would be happy to pay for that with higher partnership deals.  We don't share those figures publicly, and Yada should not have done that either (and what they said also happens to be incorrect).  About half a dozen AI vendors have happily agreed to a partnership at this point.

We will have AI messaging integrations ready to use in the upcoming months, though I can't say exactly when the first ones will go live. We are currently preparing the API access side so that these vendors can begin their work.  I don't want to share a list of the current AI partners as they have not been tested or certified by our team yet, and we don't want to offer information prematurely.

Sorry for the heartburn on your side, but hopefully this helps clarify things a bit. 

Paul, I truly appreciate the transparency. Thank you for sharing.

Looking forward to see it working too, it would make my work so much easier.

Just wanted to drop a small update here that the first release of our Messaging API went live last week, and several AI/messaging partners have officially begun working on their integrations.

Yay!  Thank you!

Very good news!

Looking forward to it :)

Patiently waiting for these!

No doubt some great products are on their way considering the announcement of GPT4o.

I love how you responded to this snarky comment about cost.  As business owners, we should all have a little grace with other businesses that don't operate like charities.  

It's been six months since this response. Any update on integrations?

This type of feature was nice with hospitable. It had a prefilled responses to key words. i.e. pets.... it would then send a prescribed message about pets. 

So far AI is not only garbage for customer support, it CREATES problems. 

I've been to a number of support sites that integrated AI to answer customer questions and still haven't found a single AI solution that actually provided useful information. 

Worse, it provided incorrect and inaccurate information which sent me chasing red herrings for hours and wasted time and resources.

I'm sure AI will be more useful for customer support in the future but it's not nearly close yet.

A better use of integrating AI is what Zapier and Airtable do.

Zapier uses AI to create automated zap workflows that integrate with APIs from other services, including Ownerrez.  You just give Zapier a prompt and it sets up all the API calls and creates a zap workflows for you!  It too still needs some help but it's a lot better than trying to figure it out on your own from nothing.

Airtable has a winning formula too, which enhances their core competencies.  In fact you can create a brand new Airtable account and use the AI wizard to create an entire application with input forms, user interfaces, relational databases and some intelligent application features you might not have considered.  Just give it a prompt like "Create an application to send SMS messages to guests containing door codes on the date of their arrival when the booking has been paid."  It will build that entire thing for you. Then you just figure out how to connect the Ownerrez API with Airtable to do lookups (hint, Zapier can do this using their AI powered zaps). 

Ownerrez would be wise to just integrate AI for customer service with another company that already specializes in CRM management and instead focus on using AI to set up channel management, property management, team management, stuff that should be the core competencies of a channel manager / PM system.